Briefings
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GEN048/25
06-05-2025
Notification of Tranche 16, 91 FTTP priority exchanges, stop sell implementation 26 May 2025. Realignment of 11 notified exchanges
ETH011/25
30-04-2025
Connection Special Offer for Ethernet First Mile (EFM) Migrations and ISDN30 Migrations to EAD 1Gb LA or EAD 1Gb Standard
April 2025
ETH009/25
23-04-2025
Ethernet Backhaul Direct (EBD) and Openreach Network Backhaul Service (ONBS) Product Strategy Update
NGA003/25
09-04-2025
Bandwidth Modify price decrease for GEA-FTTC and SOGEA lines upgrading to 80/20Mb
GEN040/25
09-04-2025
Direct End Customer Contact - FTTP Appointed Provision end customer “Cancel” responses process moving to business as usual
GEN035/25
31-03-2025
This briefing is to inform CPs about changes to the Openreach Local Access Dataset (LAD), LA offer 5 new exchanges file.
March 2025
GEN033/25
28-03-2025
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)
GEN031/25
27-03-2025
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension
LLU009/25
25-03-2025
Minor price adjustments to 2 LLU Tie Cables charges and an additional note for pricing transparency
GEN025/25
12-03-2025
Direct End Customer Contact - FTTP Appointed Provision end customer “Cancel” responses process moving to business as usual
NGA2003/25
27-02-2025
Launch of GEA FTTP 1Gbps symmetric speed tier for BDUK Type C premises
February 2025
GEN015/25
19-02-2025
Direct end customer contact – FTTP Appointed Provision CP missed reappointing process moving to business as usual
GEN016/25
19-02-2025
Direct End Customer Contact FTTP Appointed Provision Delay Communications Phase 2
GEN013/25
13-02-2025
Planned changes to the Openreach Local Access Dataset (LAD), that remap
postcodes of 5 exchanges scheduled for closure, within the Priority Exchange Exit 2030 programme to their nominated Openreach Handover Point (OHP) exchange
GEN012/25
13-02-2025
Direct end customer contact - FTTP business end customer journey (appointed provision)
GEN011/25
10-02-2025
Support for vulnerable end customers who do not meet the criteria for Emergency Welfare
NGA2001/25
03-02-2025
Correction to FTTP and FOD Bandwidth Rental Withdrawals notified in ACCN OR961
ETH002/25
27-01-2025
Product Description update - proposed change to the managing of missing or incorrect SFPs
GEN007/25
20-01-2025
Notification of Deemed Consent delays for amended orders – effective 21 April 2025
GEN005/25
17-01-2025
Notification of Tranche 15, 63 FTTP priority exchanges, stop sell implementation 17 February 2025, Realignment of 6 notified exchanges
WLR032/24
30-12-2024
Notice of scheduled outages of billing system for 24 January 2025
December 2024
GEN116/24
23-12-2024
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)
GEN111/24
12-12-2024
Heads-Up Display (HUD) User Guides for Communications Providers (CPs) and Resellers
NGA2025/24
11-12-2024
GEA-FTTP Subsequent Provide Connection price reduction to £0 from January 2025
GEN094/24
13-11-2024
Amending the Direct End Customer Contact business end customer journey PoC to include appointed SOGEA orders
GEN093/24
13-11-2024
Direct End Customer Contact FTTP Appointed Provision Delay Communications Phase 1
PIA006/24
28-10-2024
Publication of updated Physical Infrastructure Access (PIA) Terms and Conditions
October 2024
PIA005/24
23-10-2024
Moving the Drop Wire Replacement Proof of Concept on Joint User Poles to Business as Usual
GEN087/24
11-10-2024
Notification of tranche 14, 41 FTTP priority exchanges, stop sell implementation 08 November 2024. Realignment of 17 notified exchanges.
GEN086/24
11-10-2024
Notification of Tranche 18, 79 FTTP priority exchanges, stop sell implementation 06 November 2025.
GEN085/24
10-10-2024
Urgent Health and Safety Notice for All Collocate and Access Locate Communications Providers
GEN084/24
09-10-2024
Extension to Direct End Customer Contact: End Customer “Cancel” Responses - PoC (Proof of Concept)
ETH021/24
30-09-2024
Clarification note added to OSA Cloud Connect section of the Optical Spectrum Access Price List
September 2024
ETH020/24
18-09-2024
Ethernet Cablelink Notification of Draft Contract changes to support launch of the Grouped Orders on EMP
GEN080/24
18-09-2024
An update to the FTTP priority stop sell policy in relation to the bulk migration of WLR Solus lines to MPF
ETH017/24
04-09-2024
Ethernet Cablelink Grouped Orders trial update of grouped order definition and trial registration extension
ETH018/24
04-09-2024
Ethernet Cablelink update to Product Description for changes to the Engineering Rearrange Policy
ETH016/24
03-09-2024
Ethernet Cablelink Singleton Orders (with manual order validation) and new Higher Density Patch Panel offering via EMP are launched
GEN076/24
02-09-2024
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)
ETH015/24
05-08-2024
Ethernet Cablelink Singleton orders and new Higher Density Patch Panels launch on EMP
PIA004/24
02-08-2024
Publication of updated Physical Infrastructure Access (PIA) Terms and Conditions
GEN071/24
23-07-2024
Exchange Exit: contract amendments and decommissioning timeline for
Ballyclare and Kenton Road pilot exchanges
GEN069/24
19-07-2024
Notification of tranche 13, 39 FTTP priority exchanges, stop sell implementation 16 August 2024. Realignment of 15 notified exchanges.
ETH012/24
01-07-2024
Reductions to EBD Cancellation Charges and EAD and EBD Early Termination Charges adjustment percentages
GEN062/24
01-07-2024
Changes to 4 MDF IDs within the LAD File 07 February 2024 EE LA offer final file. No changes have been made to the postcode mapping of any Exchange 1141 codes.
GEN063/24
01-07-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN059/24
14-06-2024
Direct End Customer Contact – Tactical visit injection on FTTP non-visited order journeys
GEN053/24
31-05-2024
Updated: Openreach industry consultation response - March 2024: How we propose to exit the 103 priority exchanges by 2030
GEN050/24
24-05-2024
This briefing has been withdrawn. For further information please see briefing GEN053/24.
GEN046/24
14-05-2024
Request for identification of WLR and MPF lines supporting telecare devices in the Exchange Exit pilots Ballyclare and Kenton Road
GEN042/24
03-05-2024
Notification of tranche 12, 115 FTTP priority exchanges, stop sell implementation 4 June 2024 Realignment of 43 notified exchanges
ETH008/24
30-04-2024
Connection Special Offer for ISDN30 and EFM-linked MPF (EFM) Migrations to EAD 1Gb LA
April 2024
GEN041/24
16-04-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN040/24
05-04-2024
Clarification of exchange mapping within the “update to the copy of the February 2024 LAD file” which captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
GEN035/24
28-03-2024
Update to the copy of the February 2024 LAD file that captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
GEN033/24
28-03-2024
Openreach industry consultation response March 2024 to How we propose to exit the 103 priority exchanges by 2030.
GEN029/24
25-03-2024
Publication of a copy of the February 2024 LAD file that captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
GEN031/24
25-03-2024
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension
NGA2004/24
22-03-2024
Direct End Customer Contact: End Customer “Cancel” Responses – PoC (Proof of Concept)
GEN026/24
19-03-2024
This briefing provides an update on the impacts of the PSTN charter on the three Exchange Exit pilot exchanges – Deddington, Kenton Road and Ballyclare
GEN023/24
05-03-2024
CP access to Openreach failed reappointing books now available for FTTP in addition to FTTC, MPF and SOGEA
NGA001/24
01-03-2024
Extension to Special Offer on Bandwidth Modifies for GEA-FTTC and SOGEA lines upgrading to an 80/20Mb speed.
WLR004/24
29-02-2024
Notice of essential maintenance outage of billing system for 8 March 2024
February 2024
ETH003/24
29-02-2024
Ethernet Cablelink Notification of Draft Contract changes to support launch of the Migration to EMP
GEN019/24
22-02-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN017/24
16-02-2024
Publication of the Salisbury and Mildenhall All IP trials Post Implementation Review (PIR) on the CP Portal
NGA2002/24
12-02-2024
Update: Introduction of email as additional contact channel for FTTP provision postponed
GEN016/24
02-02-2024
An update on the impact of the PSTN charter on the Deddington Exchange Exit pilot
GEN011/24
22-01-2024
Amendment to notification of Tranche 15, 46 FTTP priority exchanges, stop sell implementation 17 February 2025.
GEN010/24
19-01-2024
Further support for CPs during partial acquisition scenarios when FTTP Priority Exchange Stop Sell rules apply
GEN009/24
18-01-2024
Update to industry on Openreach actions in relation to the charter entered into by telecoms providers in December 2023 to protect vulnerable end customers, in particular those with telecare devices.
GEN008/24
17-01-2024
Notification of tranche 11, 56 FTTP priority exchanges, stop sell implementation 16 February 2024. Realignment of 8 notified exchanges.
GEN002/24
03-01-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN093/23
28-12-2023
Exchange exit: Openreach industry consultation response December 2023
December 2023
GEN085/23
12-12-2023
Openreach Webservice/XML Gateway’s New Enterprise Cloud Sites Traffic Introduction
GEN081/23
11-12-2023
Waiver of connection charge for WLR solus same CP migrations to MPF, SOTAP and SOGEA for 3 months only
GEN072/23
14-11-2023
Introducing Full Fibre Infrastructure Build (FFIB) to the Connectorised Block Termination (CBT) only (and not to the Optical Network Termination (ONT)) and FFIB to Multi Dwelling Unit (MDU) delivery variants plus the introduction of FFIB Abortive Visit Charges (AVCs), FFIB revisit charges (when FTTP Advanced Install is launched), and re-appointment charge(s) and a cap on the timescales for claiming a FFIB first service connection rebate.
GEN071/23
07-11-2023
Update on Exchange Exit 2030 consultation and status update on the five Exchange Exit pilot exchanges
PIA005/23
03-11-2023
Publication of the updated Physical Infrastructure Access (PIA) Terms and Conditions
ETH032/23
01-11-2023
Ethernet Cablelink Migration to EMP Singleton Order Trial Registration Extension
GEN066/23
24-10-2023
Invitation to the Transitioning Copper Services to All IP Working Group (formerly known as WLR industry consultation working group)
GEN067/23
24-10-2023
FTTP Direct End Customer Contact – FTTP subsequent provide with engineering visit
GEN063/23
12-10-2023
Notification of tranche 10, 37 FTTP priority exchanges, stop sell implementation 9 November 2023 Realignment of 11 notified exchanges
GEN054/23
30-08-2023
Direct End Customer Contact – Appointed Repair move to strategic platform and reminder about View My Engineer charges
August 2023
GEN053/23
29-08-2023
Supporting CPs during partial acquisition scenarios when WLR UK Stop Sell or FTTP Priority Exchange Stop Sell rules apply
GEN050/23
17-08-2023
Waiver of charge for FTTC+WLR to SOGEA migrations for 6 months for same CP migrations
GEN049/23
16-08-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN045/23
07-08-2023
Special Offer on Bandwidth Modifies for GEA-FTTC and SOGEA lines upgrading to an 80/20Mb speed
ETH023/23
21-07-2023
FND Service Desk: Customer Thermometer feedback tool - now available via View My Job
GEN040/23
13-07-2023
Notification of tranche 9, 41 FTTP priority exchanges, stop sell implementation 08 August 2023. Realignment of 35 notified exchanges from tranche 9
GEN039/23
13-07-2023
Notification of Tranche 13, 18 FTTP priority exchanges, stop sell implementation 16 August 2024
WLR007/23
12-07-2023
WLR007/23 Notice of essential maintenance outage of billing system for August 2023
GEN036/23
26-06-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN035/23
21-06-2023
Openreach Industry consultation - How we propose to exit the 103 priority exchanges by 2030
NGA2013/23
15-06-2023
Direct End Customer Contact – Appointed Repair FTTP3 LTOK Troubleshooting and Remote Closure
GEN032/23
31-05-2023
Notification of Tranche 12, 119 FTTP priority exchanges, stop sell implementation 4 June 2024
May 2023
GEN030/23
17-05-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
ETH019/23
04-05-2023
Ethernet Cablelink Notification of Draft Contract, Product Description and SIN1001 publication
GEN027/23
24-04-2023
Notification of tranche 8, 46 FTTP priority exchanges, stop sell implementation 9 May 2023. Realignment of 44 notified exchanges.
GEN026/23
19-04-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN025/23
18-04-2023
This briefing is to update CPs on the planned service degradation measures in the trial areas of Salisbury and Mildenhall
ETH016/23
05-04-2023
Trial of installation & commissioning of EAD using CP provided temporary power
ETH015/23
31-03-2023
High Bandwidth Trouble to Resolve (T2R) Service Level Guarantees (SLGs) Contract Amendment Briefing
March 2023
ETH014/23
29-03-2023
Price changes to Street Access, Broadcast Access and EAD Rugged 1Gb from July 2023
ETH013/23
27-03-2023
This briefing is to notify all CPs about Openreach’s intention to terminate Ethernet Services orders where a wayleave has reached deadlock and cannot be resolved in line with its existing rights under the Connectivity Services Contract.
ETH011/23
08-03-2023
Ethernet Cablelink Notification of Draft Contract, Product Description & SIN1001 publication
GEN016/23
01-03-2023
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension
ETH009/23
01-03-2023
Stop-sell of four OSA FSP3000 and OSA FSP3000 Filter Connect wavelength cards from 1 June 2023
GEN015/23
27-02-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN010/23
20-02-2023
Enhanced process for SOGEA New Line Provide orders (New Line Provide wrong order type)
ETH005/23
03-02-2023
Ethernet Cablelink Support for extended Cable Drop Delay clock for orders impacted by SOR8679
ETH004/23
01-02-2023
Extension of the deadline for ceasing EAD Enable and Street Access 1Gb (Outside Broadcast) for 6 Months
GEN009/23
27-01-2023
Planned service degradation measures in the trial areas of Salisbury and Mildenhall
GEN005/23
19-01-2023
Notification of tranche 7, 46 FTTP priority exchanges, stop sell implementation 08 February 2023. Realignment of 40 notified exchanges
GEN096/22
20-12-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
NGA2019/22
14-12-2022
Application of indexation to GEA-FTTP Equinox pricing for 2023/24, Equinox waiver relating to requirement for CPs to use specified order journeys in certain circumstances, and other GEA-FTTP price changes from 1 April 2023.
GEN087/22
08-12-2022
Openreach copper escalations - actions to prioritise end customers without working service
ETH052/22
28-11-2022
Ethernet Cablelink Completion of Sabor Adoption and closure of legacy system access
PIA016/22
25-11-2022
Industry Briefing for Temporary Coiling of Overhead Cable and Equipment - Policy
ETH049/22
16-11-2022
Ethernet Cablelink - Notification of closure of support for Eco-X and Customer Requirement Form
GEN080/22
10-11-2022
Update on our communication plans for CPs and their customers in the WLR withdrawal trial sites (Salisbury and Mildenhall)
WLR016/22
09-11-2022
Amendment notice of essential maintenance outage of billing system for November 2022
GEN078/22
27-10-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
October 2022
ETH046/22
19-10-2022
Installation and commissioning of Ethernet Access Direct (EAD) using temporary power
ETH043/22
14-10-2022
Ethernet Cablelink publication of Cease User Guide & update to the Orchestration Matrix
GEN074/22
12-10-2022
Notification of tranche 6, 51 FTTP priority exchanges, stop sell implementation 1 November 2022. A realignment of 32 notified exchanges