21-01-2021
Action Openreach has taken to ensure EAD orders do not auto cancel where we are unable to gain site access due to COVID-19 restrictions
21-01-2021
New features on EiVA for faults
21-01-2021
Sub-Loop Unbundling Price Changes
21-01-2021
Copper Provision Policy is being changed for FTTP new site locations
20-01-2021
GEA-FTTP Only Offer v2 and Localised Marketing Offer – Lockdown related updates
20-01-2021
Emergency Welfare Process Updates
19-01-2021
Extension of withdrawal date for EAD Enable and Street Access (Outside Broadcast)
18-01-2021
GEN003/21 All Provision and Repair / Risk Assessments and Method Statements process
18-01-2021
ETH001/21 Ethernet NTE Briefing Number 7
18-01-2021
PIA002/21 Changes to the PIA Product
13-01-2021
GEN002/21 Openreach Customer portal - January 2021 review sessions
04-01-2021
PIA001/21 Duct Overlay Proof of Concept
04-01-2021
GEN001/21 Direct End Customer Contact Proof of Concept
23-12-2020
NGA2029/20 10 Gigabit GEA Cablelink for GEA-FTTP special offer
23-12-2020
NGA2028/20 GEA-FTTP Localised Marketing offer
23-12-2020
GEN118/20 Emergency Welfare Process Update
23-12-2020
GEN117/20 Additional guidance related to pricing for leased lines used to aggregate FTTP
23-12-2020
NGA2030/20 GEA-FTTP for Business Trial
22-12-2020
ETH051/20 Connectivity Services Contract text for EAD to reflect CCDs of less than 30 working days
22-12-2020
NGA2027/20 GEA-FTTP Only offer - Changes to the existing offer
22-12-2020
GEN116/20 New features on EiVA for faults
22-12-2020
GEN115/20 New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details
22-12-2020
GEN114/20 Improvement for Customer Satisfaction Surveys on EiVA
21-12-2020
ETH050/20 Withdrawal of Broadcast Access product variants
18-12-2020
PIA024/20 PoC to test revised processes for overhead work is moving to business as usual
18-12-2020
GEN113/20 WLR Withdrawal - Reminder of national WLR product withdrawal
18-12-2020
GEN112/20 Openreach is announcing over 5,000 new jobs
17-12-2020
WLR010/20 Addition to the price list of WLR Exchange Only Sim Provide with SMPF Basic and Premium price points
16-12-2020
WLR009/20 Notice of scheduled outages of billing system for Q1 2021/22
11-12-2020
Ethernet NTE Briefing Number 6
11-12-2020
Withdrawal of key worker process for all products
10-12-2020
Saturday appointing for GEA-FTTP
10-12-2020
Invitation to Customer Service Plan and other processes best practice call
10-12-2020
Latest customer portal migration plan
09-12-2020
Saturday appointing for GEA-FTTC PCP Only
07-12-2020
Version withdrawal of XML services as part of EMP Release R4600
03-12-2020
Consultation on Openreach‘s Future Handover Architecture and Exchange Footprint
02-12-2020
Review of Wholesale Line Rental (WLR) and ISDN Ancillaries - Calling and Network Feature Prices
02-12-2020
Change to selected BES and WES/WEES prices
02-12-2020
Repair Journey Customer Improvements
01-12-2020
Network In Advance price change
30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises
30-11-2020
CSM EiVA amend appointments - temporary removal of the expedite function
30-11-2020
Launch of new wavelength card options for OSEA 6500 Filter Connect
30-11-2020
Notification of Stop Sell exceptions process and launch pack available on the Openreach website
28-11-2020
Amend DLM functionality
28-11-2020
Amend DLM functionality Pricing
24-11-2020
Review of Local Loop Unbundling (LLU) Ancillaries Prices
24-11-2020
Rescheduled customer portal show and tell dashboard sessions
23-11-2020
Removal of the tactical KCI 2.8 (FTTP)
23-11-2020
Changes to the PIA Product
23-11-2020
Ethernet Access Direct Mainlink calculation using the Local Access Dataset
23-11-2020
Ethernet Access Direct Reach and Mainlink investigation update
20-11-2020
Next Generation EAD
20-11-2020
Notice for introduction of new field to bill back up files
19-11-2020
Connection charge offer to assist with EAD auto-cancellations
18-11-2020
Ethernet Backhaul Direct: Updated Dataset 8 and CRF
17-11-2020
Direct End Customer Contact Proof of Concept
17-11-2020
CSM chat validation
16-11-2020
Ethernet NTE Briefing Number 5
16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working
16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working
13-11-2020
SELT Snapshot Introduction on SOGEA
12-11-2020
New customer portal migration plan
11-11-2020
New customer portal show and tell sessions on Webex
11-11-2020
Price Changes to Engineering Services and Service Solutions
09-11-2020
Openreach fibre availability at NTT Global Data Center EMEA
06-11-2020
DFE PoC extended to 31 December 2020
06-11-2020
Exceptions Best Practice Guide for IT System issues
06-11-2020
Browser compatibility matrix updated
05-11-2020
Novations and Transfers of Service Price Changes
05-11-2020
CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process
04-11-2020
Site Specific Risk Assessment, Out of Hours appointments and Named Engineer new process
03-11-2020
BULK UPDATES - Trial for FTTP Provision
30-10-2020
GEN086/20 Openreach ebXML Gateway New Site Introduction
23-10-2020
CSM team intraday performance report
23-10-2020
GEN084/20 DFX Pre-2000 Fibre Trial
21-10-2020
GEN083/20 Changes to Cease Before Provide
20-10-2020
GEN082/20 New features on HUD and EiVA
18-10-2020
NGA2024/19 10 Gigabit GEA Cablelink for GEA-FTTP special offer
16-10-2020
GEN081/20 Mobile Infill Infrastructure (MiiS)
12-10-2020
PIA021/20 Changes to the PIA Product
12-10-2020
GEN079/20 Update on Openreach Coronavirus Test and Protect Process
12-10-2020
GEN080/20 Change of contact details for Openreach Billing Dispute Escalations - All Products
06-10-2020
PIA020/20 PIA Product - Overhead Self Provide Network Adjustment POC Extension
05-10-2020
GEN078/20 Notification of product stop sells in an additional 51 FTTP upgrade exchanges
30-09-2020
GEN077/20 Version 3 of the deemed consent principles handbook
30-09-2020
LLU006/20 LLU and Access Locate 2020/21 energy price review
29-09-2020
GEN075/20 Openreach Secure Data Exchange and Distribution System (SDEDS) gateway Disaster Recovery (DR) switch
29-09-2020
GEN076/20 Invitation to the Transitioning Copper Services to All IP working group
29-09-2020
Next Generation EAD
29-09-2020
LLU007/20 Local Loop Unbundling (LLU) Price Changes
28-09-2020
Notice of scheduled outages of billing system for Q4 2020/21
28-09-2020
ETH039/20 Planning into existing capacity within the copper Data Communications Network
23-09-2020
ETH037/20 Resilience Option 1 (RO1) Stop sell for all EAD variants from September 2021
23-09-2020
PIA008/19 PIA Changes to the PIA Product
22-09-2020
GEN072/20 SML4 price increase
22-09-2020
GEN073/20 SML3 and SML4 launch on Gfast, SOGEA and SOGfast
18-09-2020
GEN071/20 Openreach Secure Data Exchange and Distribution System (SDEDS) Gateway Migration Complete
18-09-2020
ETH036/20 Next Generation EAD NTE Technology Trial
16-09-2020
LLU005/20 Sub-Loop Unbundling Price Changes
15-09-2020
NGA2023/20 Openreach is announcing a further 67 locations being added to our FTTP build plan
14-09-2020
GEN069/20 Change to CSM chat terms
14-09-2020
ETH038/20 OSEA 6500 Filter Connect Price Reductions
11-09-2020
ETH035/20 Ethernet NTE Briefing Number 4
10-09-2020
NGA024/20 DOA process improvement
09-09-2020
NGA025/20 Improving the customer experience on CI faults
07-09-2020
GEN068/20 Publication of repair best practice guides
06-09-2020
GEN070/19 Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE
01-09-2020
GEN067/20 Site Specific Risk Assessment, Out of Hours and Named Engineer new process
30-08-2020
ETH062/19 KCI Performance measure
28-08-2020
GEN066/20 An update on our chat performance
28-08-2020
ETH034/20 Update on our investigation into Cablelink delivery
26-08-2020
GEN065/20 Notice of pricing change for non-tech change modify
25-08-2020
GEN064/20 Changes to our Provision opening hours
25-08-2020
GEN063/20 Update on our direct end customer contact proof of concept
21-08-2020
GEN060/20 Changes to the Escalations Process
21-08-2020
GEN062/20 An update on our chat performance
21-08-2020
GEN061/20 Non Standard Lines Price Changes
21-08-2020
NGA026/19 SOGEA and SOGFast Early Market Deployment Launch Pricing
19-08-2020
GEN059/20 Price Change to Bulk Modification of SOGEA and SOGFast SML
19-08-2020
NGA023/20 ReTransmission Trial Update
19-08-2020
ETH032/20 OSEA 6500 software upgrade
19-08-2020
ETH033/20 OSEA Cisco and WES/WEES/BES 2.5Gbps and 10Gbps: Changes to the service level agreement
17-08-2020
GEN058/20 Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices
14-08-2020
GEN057/20 Withdrawal of FTTP Managed Installation modules
13-08-2020
NGA2022/20 GEA-FTTP Premium Connection Launch
10-08-2020
GEN056/20 Publication of Service Layer Data guidance
10-08-2020
PIA019/20 PIA Changes to the PIA Product
08-08-2020
GEN062/19 Soft Launch of Dark Fibre X product (including prices)
08-08-2020
GEN063/19 Notice of GBBU User Guide version update
07-08-2020
GEN055/20 SINs/STINs change of URL and email address for enquiries and questions
07-08-2020
GEN059/19 Weather conditions in India
07-08-2020
NGA024/19 Special Offer on GEA-FTTC VDSL Managed Install
07-08-2020
ETH029/20 Cablelink Product & Process Descriptions
07-08-2020
ETH031/20 Withdrawal of the suspend auto-cancellation waiver
07-08-2020
ETH030/20 Openreach Ethernet Backhaul Direct Vendor Information
06-08-2020
PIA018/20 Revised launch date for PIA - Openreach Partner Mobilisation
06-08-2020
ETH028/20 Ethernet NTE Briefing Number 3
03-08-2020
llu004/20 Out of hours multiple MPF tie pair retermination
02-08-2020
GEN058/19 SOR8492: CP personnel working beyond the NTE - in-life process launch
02-08-2020
GEN058/19 SOR8492: CP personnel working beyond the NTE - in-life process launch
02-08-2020
NGA023/19 Power Spectral Density Reshaping Postponed
02-08-2020
NGA023/19 Power Spectral Density Reshaping Postponed
30-07-2020
NGA022/20 Extension to SOGEA New Line Provide special offer
29-07-2020
GEN054/20 Price Changes to GEA Ancillary Products
29-07-2020
NGA2021/20 Openreach is announcing the largest full fibre build in the hardest to reach final third of the UK
28-07-2020
NGA2020/20 GEA-FTTP Only offer - Changes to the existing offer
28-07-2020
ETH027/20 Update on Ethernet MBORC restrictions
24-07-2020
GEN053/20 Communications Provider Itemised Statement (CPIS) file transfer
22-07-2020
NGA2019/20 Saturday appointing for FTTP
20-07-2020
PIA017/20 Changes to the PIA product
17-07-2020
GEN052/20 EiVA fixes for SIM orders and Repair Identification
16-07-2020
PIA016/20 PIA Ancillary Item Changes
15-07-2020
NGA2018/20 HUD strategic solution for raising cases for FOD
14-07-2020
NGA2017/20 Standard site visit reason availability for Gfast
11-07-2020
ETH046/19 KCI Performance measure
10-07-2020
GEN051/20 Current CSM desk performance
10-07-2020
NGA2016/20 Current CSM desk performance
09-07-2020
GEN050/20 Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell
09-07-2020
GEN049/20 Invitation to the Transitioning Copper Services to All IP working group
09-07-2020
PIA015/20 Publication of Updated PIA Ancillary Documents
08-07-2020
GEN048/20 Service Delivery transformation update
07-07-2020
GEN047/20 Publication of repair best practice guides
06-07-2020
GEN046/20 Update: Openreach chat solution and EiVA migration 4 July 2020
03-07-2020
ETH026/20 ADVA NTE Briefing Number 2
02-07-2020
GEN045/20 Reminder: Openreach chat solution and EiVA migration to go live by 06:00, 4 July 2020
01-07-2020
GEN044/20 Direct end customer contact proof of concept
01-07-2020
GEN043/20 Review of Local Loop Unbundling (LLU) Ancillaries Prices
01-07-2020
NGA020/20 Implementation of appointing changes
29-06-2020
GEN042/20 Notification of product stop sells in an additional 117 FTTP upgrade exchanges
29-06-2020
PIA014/20 Changes to the PIA Product
25-06-2020
GEN040/20 Data improvements to the eMLC dialogue service
25-06-2020
GEN041/20 New Circuit fault scheduling self-serve updates
24-06-2020
ETH025/20 ADVA NTE
21-06-2020
NGA01620 SOGEA New Line Provide with installation at premises discounted rate - UPDATE following Ofcom waiver
19-06-2020
ETH024/20 EAD cancellation offer
18-06-2020
GEN038/20 CP systems incident notification to Openreach
18-06-2020
GEN039/20 Escalations Trial change in acceptance criteria
12-06-2020
GEN046/19 Improving the way new user registration requests are sent to the ORDI Team
12-06-2020
NGA2015/20 Salisbury is Openreach's first fully fibred city
11-06-2020
NGA018/20 Appointment Changes
11-06-2020
NGA019/20 Dynamic Line Management-ReTransmission on day 0
10-06-2020
GEN037/20 New sub-processors (data privacy) - notification of update to log
10-06-2020
NGA017/20 ReTransmission Trial
08-06-2020
GEN036/20 Bulk Updates Trial Process
08-06-2020
WLR006/20 Notice of scheduled outages of billing system for Q3 2020/21
06-06-2020
GEN032/20 Invitation to the WLR industry consultation working group
05-06-2020
GEN035/20 eChat changes: implementation of EiVA and changing eChat platform
04-06-2020
DATA003/20 Openreach fibre availability at Virtus London 5, Prologis Park West London
04-06-2020
DATA004/20 Openreach fibre availability at China Mobile International Data Centre Slough
04-06-2020
WLR006/19 Notice of scheduled outages of billing system for Q1 2019
01-06-2020
WLR005/20 Notice of outage of billing system for June 2020/21
01-06-2020
NGA2014/20 Fibre on Demand (FoD) price changes and introduction of new speeds
01-06-2020
ETH023/20 EAD 10Gbps 12 Month Connection Charges Price Change
28-05-2020
LLU003/20 Revised space licence fees for LLU and Access Locate
28-05-2020
ETH022/20 Excess Construction Charge (ECC) Fixed Fee Update
27-05-2020
DATA002/20 Openreach fibre availability at Interextion Data Centre London
22-05-2020
GEN042/19 SDEDS Server Certificate Renewal
22-05-2020
WLR004/20 Notice of outage of billing system for JUNE 2020/21
22-05-2020
ETH021/20 Update: Waiver for EAD 100Mb and 1Gb special offer
22-05-2020
GEN034/20 Planned Engineering Work and Incident Notifications
20-05-2020
GEN041/19 Electrical compliance requirements for LLU and Access Locate Points of Presence
20-05-2020
NGA2013/20 Bringing forward provision appointments on behalf of CPs
19-05-2020
GEN033/20 Updated EMP Plus release dates
18-05-2020
PIA013/20 Changes to the PIA Product
15-05-2020
NGA015/20 SOGEA New Line Provide with installation at Premises discounted rate during COVID-19 period
13-05-2020
NGA014/20 Weekend Working Extension
11-05-2020
ETH020/20 EAD special offer relating to deferred service for EAD 100Mb and 1Gb products
06-05-2020
PIA012/20 Changes to the PIA Product
05-05-2020
GEN030/20 Bringing forward provision appointments on behalf of CPs
05-05-2020
GEN031/20 Notice of GBBU User Guide version update
04-05-2020
PIA011/20 Changes to the PIA product
04-05-2020
ETH019/20 Ethernet Access Direct Reach and Mainlink investigation
30-04-2020
ETH018/20 Openreach TDM Access End of Service Notification
29-04-2020
GEN028/20 Emergency Welfare Echat Trial
29-04-2020
GEN029/20 Openreach ebXML/B2B Gateway Signing Certificate Renewal
28-04-2020
NGA2012/20 Notice of FTTP Transition Discount Removal
28-04-2020
GEN027/20 New Openreach Portal workshops
23-04-2020
GEN026/20 WLR Withdrawal Industry Working Group: A More Focused Session on Vulnerable End Customers
22-04-2020
ETH017/20 Re-imagining Ethernet Provision (REP) revised design: response extension
21-04-2020
PIA009/20 PIA Trial Extension
21-04-2020
PIA010/20 PIA Ancillary Items Product Launches and Withdrawals
21-04-2020
WLR003/20 Notice of scheduled outage of billing system for May 2020
21-04-2020
GEN024/20 Supporting UK Small and Medium Enterprises (SMEs)
21-04-2020
GEN025/20 Supporting UK Small and Medium Enterprises (SMEs)
18-04-2020
GEN033/19 Notification of the deployment of a change which was scheduled in EMP R4000 on 23 March 2019
15-04-2020
ETH015/20 Improved CP Perception Survey
15-04-2020
ETH016/20 Process to avoid EMP EAD, EBD and DFX order cancellation due to customer delays
14-04-2020
PIA008/20 PIA Changes to the PIA Product
14-04-2020
GEN023/20 Supporting UK Small and Medium Enterprises (SMEs)
09-04-2020
GEN022/20 Openreach ebXML/B2B Gateway Server Certificate Renewal
08-04-2020
GEN021/20 Escalations Trial Change to Acceptance Criteria
07-04-2020
PIA007/20 Launch of Simplified Underground PIA Lead-In
07-04-2020
NGA2011/20 FTTP on Demand
06-04-2020
PIA006/20 Physical Infrastructure Access (PIA). Publication of Updated Engineering Principle CP08
02-04-2020
LLU002/20 LLU and Access Locate 2020/21 energy price review
02-04-2020
GEN020/20 PIA Ancillary Items and SLU Joint Box Break-In Price Changes
01-04-2020
GEN019/20 Escalations Trial Change to Acceptance Criteria
31-03-2020
ETH014/20 Excess Construction Charges Price Changes
25-03-2020
NGA2010/20 GEA-FTTP two-tiered cancellation charge
25-03-2020
PIA005/20 Publication of the updated Physical Infrastructure Access (PIA) Terms and Conditions
24-03-2020
NGA2009/20 GEA-FTTP for Business Trial
24-03-2020
PIA004/20 Publication of Updated Engineering Principles and Adoption of Overlay
23-03-2020
GEN018/20 WLR Withdrawal Industry Working Group: A More Focused Session on Forced Migrations
20-03-2020
GEN017/20 Changes to our offshore call centre availability on Sunday 22 March
19-03-2020
NGA013/20 Appointment Changes Update
18-03-2020
ETH013/20 Re-imagining Ethernet Provision (REP) revised design
17-03-2020
PIA003/20 Changes to the PIA Product
16-03-2020
NGA012/20 GEA-FTTP and SOGEA 0.5/0.5 Mbps launch date and price update
13-03-2020
ETH012/20 CRF (Customer Requirement Form)
12-03-2020
NGA011/20 Appointment Changes
12-03-2020
GEN016/20 Version withdrawal of XML services as part of EMP Release R4400
11-03-2020
GEN015/20 Change to WLR withdrawal working group meeting planned for 16 March 2020
10-03-2020
ETH011/20 WES/WEES/BES (up to and including 1Gbps) changes to the service level agreement
05-03-2020
WLR002/20 Notice of scheduled outages of billing system for Q2 2020/21
04-03-2020
NGA2008/20 Openreach consultation response on GEA-FTTP for Business
04-03-2020
ETH010/20 Ethernet Access Direct (EAD) 1Gbps connection special offer in Gigabit Drop Zones
03-03-2020
NGA2007/20 Gfast full launch & pricing
03-03-2020
NGA010/20 SOGEA launch briefing, pricing update and contract update
02-03-2020
NGA2006/20 GEA-FTTP Working Line Takeover
02-03-2020
LLU001/20 SLU tie cable cease price changes
28-02-2020
GEN014/20 TRC and AVC prices for 2020/21
27-02-2020
NGA2005/20 Openreach to launch new GEA-FTTP speed tiers
27-02-2020
GEN013/20 GEA Cablelink cease price change
26-02-2020
NGA2004/20 Inside Out strategic trial
26-02-2020
GEN012/20 Openreach SDEDS Gateway Migration to Enterprise cloud sites.
25-02-2020
WLR001/20 Calling and Network Features price changes
25-02-2020
GEN011/20 Launch pricing for two SOGEA/SOGFast Site Visit Reasons (SVR)
24-02-2020
NGA2003/20 GEA-FTTP for Business trial
24-02-2020
GEN010/20 Invitation to the WLR industry consultation working group
21-02-2020
GEN009/20 Update on EiVA integration into View My Job and Portal eChat
21-02-2020
PIA002/20 PIA Changes to the PIA Product
21-02-2020
NGA009/20 GEA-FTTP and SOGEA 0.5/0.5 Mbps launch date and price notification
17-02-2020
ETH009/20 KCI Performance measure
13-02-2020
GEN008/20 Special Fault Investigation - price and product changes
12-02-2020
ETH008/20 Improvements to the Optical Services Customer Requirement Form
12-02-2020
NGA008/20 ReTransmission Trial
07-02-2020
GEN007/20 Service Delivery Transformation Update
05-02-2020
ETH007/20 KCI Performance measure
03-02-2020
GEN006/20 Openreach ebXML/B2B gateway - new enterprise cloud sites and decommissioning of old sites
31-01-2020
NGA007/20 Special offer to support the Salisbury and Mildenhall trials
29-01-2020
GEN005/20 More Focussed Appointments price changes
28-01-2020
ETH004/20 KCI Performance measure
28-01-2020
ETH005/20 Portal user guide now available for Street Access 1Gbps
28-01-2020
ETH006/20 Order Entry Improvements update
28-01-2020
NGA006/20 Weekend Working
27-01-2020
NGA2002/20 New FTTP locations in market towns, villages and rural areas
27-01-2020
GEN004/20 EiVA integration into View My Job and Portal eChat Links
24-01-2020
GEN002/20 Dark Fibre X product contract change notification
24-01-2020
GEN003/20 Openreach ebXML/B2B Gateway Server Certificate Renewal
24-01-2020
NGA004/20 Dynamic Line Management - ReTransmission on day 0
24-01-2020
NGA005/20 Dynamic Line Management - 5 retrain DLM trial
23-01-2020
ETH003/20 KCI Performance measure
23-01-2020
NGA003/20 SOGEA New Line Provide with Managed Install Special Offer
20-01-2020
NGA002/20 Weekend Working
17-01-2020
NGA2001/20 Launch of eChat Service for Fibre to the Premises (FTTP)
17-01-2020
PIA001/20 Physical Infrastructure Access (PIA). Publication of Updated Engineering Principle CP09
16-01-2020
GEN001/20 B2B gateway - Introduction of new enterprise cloud sites
14-01-2020
ETH002/20 KCI Performance measure
07-01-2020
DC001/20 Openreach fibre availability at Iron Mountain Data Centre Slough
06-01-2020
NGA001/20 Special offer to support the Salisbury and Mildenhall trials
02-01-2020
ETH001/20 KCI performance measure
31-12-2019
NGA2032/19 Update: Modem Compliance Testing (MCT) change of formwize addresses
23-12-2019
GEN112/19 Service Delivery Transformation Update
23-12-2019
GEN113/19 GEA, LLU, PIA Price Review
23-12-2019
ETH091/19 Launch of Street Access 1Gbps
23-12-2019
NGA035/19 SOGEA New Line Provide with Managed Install Special Offer
23-12-2019
NGA034/19 SOGEA contract change and launch update
20-12-2019
GEN111/19 Update: Contact channels in Gurugram affected by the Delhi protests
19-12-2019
GEN110/19 Contact channels in Gurugram affected by the Delhi protests
17-12-2019
NGA2031/19 Modem Compliance Testing (MCT) Change of Formwize Address
17-12-2019
NGA033/19 Modem Compliance Testing (MCT) Change of Formwize Address
16-12-2019
ETH090/19 KCI Performance measure
16-12-2019
GEN107/19 Changes to High Impact Provision Of Service (HIPOS) escalation route
16-12-2019
GEN108/19 Changes to Gfast escalation routes
16-12-2019
GEN106/19 Changes to Line Isolations Units escalation route
16-12-2019
GEN109/19 Changes to Named engineer escalation route
16-12-2019
WLR013/19 Urgent essential maintenance outage of the billing system
09-12-2019
ETH089/19 KCI Performance measure
09-12-2019
GEN104/19 Notification of Salisbury and Mildenhall trials start date
09-12-2019
GEN105/19 Invitation to attend an event on the future of WLR and related products
09-12-2019
GEN103/19 Notification of Product Stop Sells for the Salisbury and Mildenhall Trials
06-12-2019
GEN102/19 Impacts to our Customer Service team
04-12-2019
NGA2030/19 CORRECTION: GEA-FTTP Only offer
04-12-2019
WLR012/19 Number portability price changes
03-12-2019
NGA2029/19 GEA-FTTP Only offer
27-11-2019
GEN100/19 EMP system test which will change the prefix to order/fault report references in EMP
27-11-2019
GEN101/19 Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites
25-11-2019
ETH088/19 KCI Performance measure
25-11-2019
GEN099/19 UPDATE: Agile appointing Proof of Concept
22-11-2019
ETH086/19 KCI Performance measure
22-11-2019
ETH087/19 EAD Migrations from eCo to EMP
22-11-2019
GEN097/19 Introduction of a new region for Dark Fibre X (DFX)
22-11-2019
GEN098/19 Full Launch of Dark Fibre X product
20-11-2019
GEN096/19 EiVA to eChat hand-off technical trial
20-11-2019
NGA03219 GEA-FTTC - improved processes to fix network routing delays
15-11-2019
GEN095/19 Agile appointing Proof of Concept
15-11-2019
NGA2028/19 Invitation to ForViva meeting on 17 December 2019
14-11-2019
GEN094/19 Notification of intention to withdraw all Broadband Boost Products.
12-11-2019
ETH085/19 KCI Performance measure
12-11-2019
ETH084/19 Order Entry Improvements Update
12-11-2019
WLR010/19 Improvements to the WLR PRS Barring service
11-11-2019
WLR009/19 Notice of scheduled outages of billing system for Q1 2020
11-11-2019
WLR011/19 WLR Calls Pence Per Call billing reimbursements
08-11-2019
NGA2027/19 Refresh of the FFIB Standard Terms and Conditions
06-11-2019
ETH083/19 Project services order desk trial - Ethernet Access Direct (EAD)
05-11-2019
GEN093/19 Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites
05-11-2019
NGA2026/19 GEA-FTTP Localised Marketing offer
04-11-2019
ETH082/19 KCI Performance measure
02-11-2019
NGA031/19 Change to Special Offer on GEA-FTTC VDSL Managed Install
01-11-2019
GEN092/19 Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products
31-10-2019
GEN091/19 Named Engineer Process Reminder
31-10-2019
GEN090/19 ECC Pricing Update, effective from 2 December 2019 and 31 January 2020
30-10-2019
ETH081/19 Ethernet Access Portfolio Rationalisation (Phase 2)
30-10-2019
GEN089/19 Review of Local Loop Unbundling (LLU) Ancillaries Prices
30-10-2019
GEN088/19 Openreach Webservice/XML Gateway. Decommissioning of old stack Infrastructure
28-10-2019
ETH080/19 KCI Performance measure
25-10-2019
GEN087/19 Project Services pricing
25-10-2019
NGA2025/19 FTTP on Demand price list format update
24-10-2019
ETH079/19 From EMP R4250 Excess Construction Charge values will be to two decimal places
24-10-2019
GEN085/19 EMP system test which will change the prefix to order/fault report references in EMP
24-10-2019
GEN086/19 Version withdrawal of XML services as part of EMP Release R4300
23-10-2019
GEN084/19 Update on our CSM site in Pune India affected by the elections
21-10-2019
ETH078/19 KCI Performance measure
17-10-2019
GEN083/19 CSM site in Pune India will be affected by the elections
17-10-2019
NGA2023/19 Launch pricing for two Ultrafast Site Visit Reasons (SVR)
15-10-2019
GEN081/19 Changes to SOGEA escalation routes
15-10-2019
GEN082/19 Changes to Premium Business Helpdesk escalation routes
15-10-2019
GEN080/19 Changes to Application Service Desk escalation routes
14-10-2019
ETH077/19 KCI Performance measure
14-10-2019
PIA011/19 Changes to the PIA Product
11-10-2019
NGA2022/19 Economic benefits of full fibre broadband in the UK plus a blueprint for faster build
10-10-2019
ETH076/19 Single Interface for Optical product escalations
08-10-2019
ETH075/19 KCI Performance measure
07-10-2019
NGA2021/19 Launch of village trials to boost rural full fibre
03-10-2019
PIA010/19 PIA Changes to the PIA Product
02-10-2019
ETH074/19 Deployment changes to "improvements to the communication of charges in Openreach KCIs"
02-10-2019
GEN079/19 Site Specific Risk Assessment Method Statement (SSRAMS) New Process Trial
02-10-2019
NGA2020/19 29 new Fibre First FTTP locations announced
30-09-2019
ETH072/19 Openreach BES, WES and WEES 2500 and 10000 End of Service Notification
30-09-2019
ETH073/19 KCI Performance measure
30-09-2019
ETH071/19 Direct Customer Contact
30-09-2019
PIA009/19 Changes to the PIA Product
27-09-2019
GEN078/19 Invitation to the WLR withdrawal industry consultation working group
26-09-2019
ETH070/19 KCI Performance measure
26-09-2019
GEN077/19 Changes to ISDN2 and ISDN30 escalation routes
26-09-2019
NGA030/19 Bulk Grouping Trial
26-09-2019
NGA029/19 Extension to Dynamic Line Management (DLM) Policy Modification Special offer
25-09-2019
GEN076/19 Introduction of two new regions for Dark Fibre X (DFX)
23-09-2019
ETH06919 KCI Performance measure
23-09-2019
NGA2019/19 GEA-FTTP order tracking tool - Launch of the HUD
20-09-2019
GEN075/19 Issue with a change scheduled to be deployed in EMP R4150 on 21 September 2019
19-09-2019
GEN073/19 Changes to bridge case target SLAs
19-09-2019
GEN074/19 Updated Confidential SOR Process
18-09-2019
ETH068/19 Improvements to the communication of charges in Openreach KCIs
18-09-2019
NGA2018/19 GEA-FTTP 115/20, 220/30, 550/75 & 1000/115 Mbps launch date and price notification
16-09-2019
ETH067/19 KCI Performance measure
16-09-2019
NGA028/19 Update: Temporal DLM Trial
13-09-2019
ETH066/19 Correction to Optical Spectrum Access price list notes
13-09-2019
GEN071/19 Notice of change to wabilling@bt.com email account
13-09-2019
GEN072/19 FTTP Exchange/Single Order Exchange Upgrade trials consultation response
13-09-2019
NGA027/19 Temporal DLM Trial
13-09-2019
NGA2017/19 FTTP Bandwidth Modification special offer
11-09-2019
NGA2016/19 Openreach Gfast deployment plans
10-09-2019
NGA2015/19 Point of Sale Best Practice Guide For GEA-FTTP
09-09-2019
ETH065/19 KCI Performance measure
06-09-2019
GEN070/19 Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE
02-09-2019
ETH064/19 KCI Performance measure
30-08-2019
ETH063/19 Ethernet price changes
30-08-2019
GEN069/19 Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products
30-08-2019
WLR008/19 Notice of scheduled outages of billing system for Q4 2019
29-08-2019
NGA2014/19 Consultation response extension GEA-FTTP for Business
19-08-2019
ETH061/19 KCI Performance measure
19-08-2019
GEN068/19 Premium Business Helpdesk Proforma Change
19-08-2019
GEN067/19 The Electronic Communications Code(Conditions and Restrictions)Regulations 2003
16-08-2019
NGA025/19 Bank Holiday Working
15-08-2019
GEN065/19 Non-Standard Lines Price Changes
15-08-2019
GEN066/19 Engineering and Service Solutions Price Changes
12-08-2019
ETH060/19 KCI Performance measure
08-08-2019
ETH059/19 Deployment changes to Telephone Validation for Ethernet Orders
08-08-2019
GEN064/19 Network delivery under The Electronic Communications Code Regulations
06-08-2019
ETH058/19 KCI Performance measure
02-08-2019
ETH057/19 Ethernet Access Direct(EAD) 100Mbps and 1000Mbps Redistributed Pricing offer
02-08-2019
NGA2013/19 36 new Fibre First FTTP locations announced
01-08-2019
PIA007/19 Publication of the Updated Reference Offer reflecting PIMR changes
31-07-2019
ETH054/19 Telephone Validation for Ethernet Orders
31-07-2019
ETH055/19 KCI Performance measure
31-07-2019
ETH056/19 Launch of .kmz route maps on Optical services
30-07-2019
NGA2012/19 Gfast Early Market Deployment Launch (EMDL) Pricing Available Now
26-07-2019
ETH05319 Change to the URL for accessing legacy Clarity updates
26-07-2019
NGA022/19 Weekend Working
25-07-2019
ETH052/19 EAD Migrations from eCo to EMP
25-07-2019
GEN056/19 Consultation response extension FTTP Exchange/Single Order Exchange Upgrade trials
23-07-2019
ETH051/19 Order Entry Improvements Update
22-07-2019
ETH049/19 Full withdrawal of legacy high bandwidth services
22-07-2019
ETH050/19 Withdrawal of OSA Service Cabinet option
22-07-2019
ETH048/19 KCI Performance measure
22-07-2019
PIA006/19 PIA Changes to the PIA Product
22-07-2019
NGA2011/19 FTTP and FVA List Price Changes
22-07-2019
NGA2010/19 GEA-FTTP for Business Consultation Document
19-07-2019
NGA021/19 Launch of eChat Service for Single Order (SOGEA, SOGFast)
18-07-2019
GEN054/19 Bulk Modification Price Change
18-07-2019
GEN055/19 Project Services Optional Services
16-07-2019
ETH047/19 KCI Performance measure
12-07-2019
NGA019/19 Power Spectral Density Reshaping - REVISED DATE
12-07-2019
NGA020/19 GEA-FTTC provision and repair - escalating network routing delays
11-07-2019
NGA018/19 Power Spectral Density Reshaping
11-07-2019
NGA017/19 Dynamic Line Management (DLM) Policy Modification Special offer
04-07-2019
ETH045/19 Ethernet Access Direct (EAD) Cancellation Special Offer
04-07-2019
GEN053/19 Invitation to attend an event on the future of WLR and related products
03-07-2019
WLR004/19 Notice of scheduled outages of billing system for Q3 2019
02-07-2019
ETH044/19 KCI Performance measure
02-07-2019
GEN052/19 SLU Portfolio price changes
01-07-2019
GEN051/19 Notice of change to wabilling@bt.com email account
01-07-2019
WLR007/19 WLR and ISDN Ancillaries price changes
01-07-2019
NGA2009/19 Gfast Early Market Deployment Launch Pricing
28-06-2019
NGA2008/19 Change to Gfast minimum selling rule
27-06-2019
GEN050/19 Fibre Cable (ECC) Price Change
27-06-2019
NGA016/19 GEA Ancillaries Pricing Updates and FIRS withdrawal
25-06-2019
ETH043/19 Quick Win process
25-06-2019
GEN049/19 WLR withdrawal programme - subscribe to our newsletter
25-06-2019
GEN049/19 WLR withdrawal programme - subscribe to our newsletter
24-06-2019
ETH041/19 KCI Performance measure
24-06-2019
ETH042/19 KCI Performance measure
21-06-2019
NGA2007/19 Notification of Fibre Voice Access stop sell
20-06-2019
ETH040/19 Ethernet Access Portfolio Rationalisation
18-06-2019
ETH039/19 Refresh and expansion of on-net list
17-06-2019
GEN048/19 Consultation response on upgrading UK's digital infrastructure with GEA-FTTP
17-06-2019
GEN047/19 Consultation on FTTP Exchange Upgrade and Single Order Exchange Upgrade trials
17-06-2019
ETH038/19 Street Access 1Gbps Access Product Trial Phase 2
17-06-2019
NGA2006/19 Inside Out Engineering Concept Trial
13-06-2019
ETH037/19 Quick Win proof of concept extension
13-06-2019
NGA2005/19 Notice of change to the SNNs used in GEA-FTTP provide orders
12-06-2019
ETH036/19 Point of No Amend (PONA) trial update
11-06-2019
ETH035/19 KCI Performance measure
11-06-2019
NGA015/19 GEA-FTTC provision and repair-escalating network routing delays
06-06-2019
GEN044/19 UPDATE:Invitation to the WLR/SOTAP industry consultation working group
06-06-2019
GEN045/19 Invitation to join a knowledge call on the WLR withdrawal programme
06-06-2019
NGA014/19 Higher ReTransmission Levels Trial
05-06-2019
ETH034/19 KCI Performance measure
03-06-2019
ETH033/19 New 7 year EAD 10Gbps & OSA FC pricing (plus replacement 5 year OSA FC price)
31-05-2019
ETH032/19 Ethernet Access Direct (EAD) 1000Mbps Connection Special offer
25-05-2019
ETH031/19 KCI Performance measure
23-05-2019
GEN043/19 Sim2 eChat
23-05-2019
NGA2004/19 CP proof of concept phase for our GEA-FTTP order tracking tool
21-05-2019
ETH030/19 KCI Performance measure
20-05-2019
GEN040/19 Invitation to the WLR / SOTAP industry consultation working group
20-05-2019
ETH029/19 Quick Win process on the Equivalence Management Platform (EMP)
20-05-2019
PIA005/19 PIA Changes to the PIA Map Tool
17-05-2019
ETH028/19 EAD 100Mbps-1000Mbps remote upgrade and EAD 1000 Base-T status
16-05-2019
GEN039/19 Password protection of attachments
16-05-2019
NGA013/19 Simulated SOGEA day two field test solution proof of concept on FTTC services
15-05-2019
NGA012/19 GEA-FTTC port reset trial
14-05-2019
GEN038/19 Openreach to update design of end customer website
14-05-2019
ETH027/19 KCI Performance measure
13-05-2019
GEN037/19 EiVA chatbot availability in production
08-05-2019
GEN036/19 Customer Service Management (CSM) teams
08-05-2019
ETH026/19 KCI Performance measure
08-05-2019
NGA010/19 Tactical DLM Reset Solution continuation
02-05-2019
NGA009/19 GEA-FTTC provision - exchange only (EO) lines
01-05-2019
GEN035/19 Response extension for Upgrading the UK's digital infrastructure consultation
29-04-2019
ETH025/19 KCI Performance measure
26-04-2019
ETH024/19 Update on the Proactive Overlay Payments Scheme
26-04-2019
WLR003/19 Bringing forward the billing of WLR products from calendar day 2 to calendar day 1 each month
24-04-2019
ETH023/19 KCI Performance measure
23-04-2019
ETH022/19 Ethernet Access Direct Quick Win process on the Equivalence Management Platform
17-04-2019
ETH021/19 EAD 1Gbps remote upgrade pricing (from either EAD 10Mbps or 100Mbps)
17-04-2019
ETH020/19 Ethernet Access Portfolio Rationalisation
17-04-2019
ETH019/19 Street Access 1Gbps Access Product Trial Extension
16-04-2019
GEN032/19 Notification of amendments to changes scheduled to be deployed in EMP R4000+
16-04-2019
ETH018/19 KCI Performance measure
15-04-2019
GEN031/19 CSM site in Pune India will be affected by the national elections
15-04-2019
NGA008/19 End of tactical DLM Reset Solution
09-04-2019
ETH017/19 KCI Performance measure
01-04-2019
GEN030/19 Publication of a revised dimensioning tool for the Flexible Comingling Product (FCP)
01-04-2019
ETH015/19 KCI Performance measure
01-04-2019
ETH016/19 KCI Performance measure
01-04-2019
PIA004/19 Physical Infrastructure Access (PIA) - Duct & Pole Access Map Tool Enhancements
28-03-2019
ETH014/19 WES/WEES/BES (up to and includin 1Gbps) withdrawal of service
27-03-2019
NGA2003/19 GEA-FTTP 330/50 Mbps special offer extension
26-03-2019
GEN029/19 Invitation to the WLR / SOTAP industry consultation working group
25-03-2019
GEN028/19 Revised space licence fees for LLU and Access Locate
23-03-2019
NGA007/19 FVA in combination with Generic Ethernet Access up to 55Mbps/10Mbps
22-03-2019
GEN027/19 Notification of amendments to a change scheduled to be deployed in EMP R4000 on 23 March 2019
21-03-2019
GEN026/19 Openreach consultation on an exchange-based approach to upgrading the UK's digital infrastructure
21-03-2019
ETH013/19 Update on KCI Performance
20-03-2019
GEN025/19 Notification of amendments to changes scheduled to be deployed in EMP R4000 on 23 March 2019
20-03-2019
GEN024/19 Migration of legacy SDEDS to new Openreach Infrastructure
19-03-2019
ETH012/19 Technical update for OSA FSP3000 Filter Connect
19-03-2019
ETH011/19 Launch of new sites for Ethernet Backhaul Direct
15-03-2019
NGA005/19 Increase of DLM speed caps trial
15-03-2019
NGA006/19 Retaining error protection trial
15-03-2019
NGA2002/19 10 Gigabit GEA Cablelink selected exchange special offer
14-03-2019
WLR002/19 Notice of scheduled outages of billing system for Q2 2019
13-03-2019
GEN023/19 Notification of an amendment to a change scheduled to be deployed in EMP R4000 on 23 March 2019
08-03-2019
GEN021/19 Industry consultation on the UKs digital infrastructure
08-03-2019
GEN022/19 Removing visit save on simultaneous provide of WLR3 / LLU MPF and GEA-FTTC
08-03-2019
NGA004/19 L2C Launch of the adjusted Standard DLM stability policy
05-03-2019
GEN020/19 Automatic Compensation - changes to support our customers
04-03-2019
GEN019/19 Change to SIM2 orders matching period
04-03-2019
GEN017/19 e-Chat for CP Complaints - Trial
04-03-2019
GEN018/19 Changes to Openreach Portal Contact Us Page
04-03-2019
PIA003/19 Physical Infrastructure Access (PIA) Publication of Final Reference Offer
01-03-2019
ETH010/19 Ethernet Access Direct (EAD) 1000Mbps Flexzone Connection Pricing offer
28-02-2019
GEN016/19 TRC and SFI prices for 2019/20
21-02-2019
ETH009/19 Re-imagining Ethernet Provision - implementation
20-02-2019
GEN014/19 Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products
19-02-2019
GEN015/19 Pilot and roll-out of capability for Openreach IP authentication on GEA-FTTC services
19-02-2019
GEN013/19 EiVA Chatbot Proof of Concept
15-02-2019
GEN012/19 Notice of GBBU User Guide version update
15-02-2019
ETH008/19 Re-imagining Ethernet Provision - CP feedback
15-02-2019
NGA003/19 L2C Launch of the adjusted Standard DLM stability policy
08-02-2019
GEN010/19 CP contact routes for DSO & ECRT teams
08-02-2019
GEN011/19 Emergency Welfare Process Development Review
06-02-2019
NGA002/19 Launch of a new fault reporting process for GEA Cablelink
05-02-2019
ETH007/19 KCI Update
01-02-2019
NGA2001/19 GEA-FTTP selected exchange trial offer
31-01-2019
GEN009/19 Rollback of Change Deployed within EMP R3950 on 19 January 2019
30-01-2019
GEN008/19 Invitation to the WLR / SOTAP industry consultation working group
30-01-2019
ETH006/19 Update on the Proactive Overlay Payments Scheme
24-01-2019
GEN006/19 Improving the way new requests are raised to the Openreach Data Integrity Team
24-01-2019
GEN007/19 Notification of Contracts - data protection changes
24-01-2019
ETH005/19 OSA Filter Connect for Belfast City LFFN bid
21-01-2019
PIA002/19 Physical Infrastructure Access (PIA) - Duct & Pole Access Map Tool Enhancements
18-01-2019
ETH003/19 Update on KCI Performance
18-01-2019
GEN005/19 Statement of Requirements System Changes
18-01-2019
ETH004/19 Point of No Amend (PONA) trial update
17-01-2019
GEN004/19 EMP Release - raising manual Emergency Welfare faults
14-01-2019
WLR001/19 Special Phone Book Entries
11-01-2019
ETH002/19 Fibre Infrastructure Pre-build trial.
10-01-2019
GEN003/19 Statement of Requirements System Changes
09-01-2019
GEN002/19 CP personnel working beyond the Network Termination Equipment (NTE) Proof of Concept extension
09-01-2019
ETH001/19 EAD Resilience for EMP
07-01-2019
GEN001/19 Reminder to register for the next WLR withdrawal industry consultation sub working group session
07-01-2019
PIA001/19 PIA update - Network adjustment proof of concept
04-01-2019
NGA001/19 GEA-FTTC Expedites Trial
Openreach Presents: The UK Digital Upgrade
