• General briefings
  • Ethernet Services
  • Ultrafast access
  • Superfast access
  • Wholesale Line Rental
  • Local Loop Unbundling
  • Ethernet into Data Centres
  • Physical Infrastructure Access
  • Dark Fibre
  • Archived briefings

Briefings

GEN094/21

14-10-2021
Organisational change for the CP contact service team

GEN093/21

13-10-2021
Stop Sell implementation date for Tranche 1b and 2 - 13 October 2021

GEN092/21

11-10-2021
Notification of changes to thirteen FTTP priority exchanges stop sell dates

WLR013/21

07-10-2021
Notice of scheduled outages of billing system for October 2021

ETH049/21

07-10-2021
OSEA 6500 and OSEA Lite: extended lead-times for equipment supply

GEN091/21

06-10-2021
Proactive Proof of Concept Extension

NGA011/21

05-10-2021
Dynamic Line Management Stability Policy Extension

GEN090/21

04-10-2021
Notification of postponement of Stop Sell implementation date for Tranche 1b and 2 from 5 October 2021 to 13 October 2021, due to final checks on coverage achieved in Tranche 1b and Tranche 2 notified exchanges

NGA2020/21

01-10-2021
Launch of FTTP Subsequent Provide (as remote activation)

GEN089/21

01-10-2021
New briefing category for Dark Fibre briefings

DF001/21

01-10-2021
Dark Fibre Pre-2000 Fibre Trial Restart

GEN088/21

30-09-2021
Change of contact details on invoices

GEN087/21

28-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN086/21

24-09-2021
New Line Provide Wrong Order Type WLR3 / LLU MPF

PIA015/21

20-09-2021
New Services and Functionality on the PIA Product

ETH046/21

17-09-2021
Ethernet system failure update

ETH045/21

16-09-2021
Urgent Communication - Ethernet system failure

WLR012/21

14-09-2021
Notice of scheduled outages of billing system for Q4 2021/22

NGA010/21

06-09-2021
Connect the Unconnected special offer

GEN084/21

06-09-2021
Invitation to a virtual Q and A event for UK businesses ahead of digital upgrade of phone network

GEN083/21

06-09-2021
Notification of changes to nine FTTP priority exchanges stop sell dates

GEN082/21

06-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN081/21

02-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

ETH044/21

01-09-2021
Stop Sell of Broadcast Access

GEN080/21

01-09-2021
GEA and SMPF Ancillaries Price Changes

ETH043/21

01-09-2021
OSA FSP3000 Filter Connect and OSA XG210 Filter Connect: new product codes

GEN079/21

27-08-2021
Change to Fibre Enquiries Form

GEN078/21

26-08-2021
Price changes for leased line circuits being used to aggregate FTTP to multiple premises

ETH042/21

20-08-2021
Civils Performance Briefing

NGA009/21

20-08-2021
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast

ETH041/21

18-08-2021
Next Generation EAD (XG120 introduction) Pilot dates

GEN077/21

17-08-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN076/21

17-08-2021
Dark Fibre Access Soft Launch Notification – Now Live

GEN075/21

17-08-2021
Dark Fibre X (DFX) Exchange Reclassification Termination Notification

PIA014/21

16-08-2021
PIA Underground Proof of Concept announcement

GEN074/21

16-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN073/21

13-08-2021
Direct End Customer contact – SMS re-appointing

GEN072/21

09-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

PIA013/21

09-08-2021
New Functionality on the PIA Product

GEN071/21

04-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

PIA012/21

02-08-2021
Reduction to price of PIA Network Adjustment Verification - Complex

GEN070/21

02-08-2021
Notification of product stop sells, Tranche 5 in 86 FTTP exchanges and changes to 15 exchange FTTP priority stop sell dates

WLR011/21

27-07-2021
Notice of scheduled outages of billing system for August 2021

WLR010/21

23-07-2021
WLR Siebel upgraded platform now live on Equivalence Management Platform (EMP)

GEN069/21

23-07-2021
Service Level Guarantees (SLGs)

ETH040/21

22-07-2021
OSEA 6500 Filter Connect: new product codes

GEN068/21

20-07-2021
Dark Fibre product soft launch notification

NGA2018/21

20-07-2021
GEA-FTTP build to the wall trial

GEN067/21

19-07-2021
Dark Fibre Access Launch Pricing

PIA011/21

19-07-2021
New Services and Functionality on the PIA Product

GEN066/21

16-07-2021
Self-serve redirection on EiVA delayed

ETH038/21

15-07-2021
CP Guide for ordering Ethernet Cablelink

GEN065/21

14-07-2021
Postponement of update to Bill Back Up files

GEN064/21

12-07-2021
Contact redirection to self-serve on EiVA

GEN063/21

08-07-2021
CP Trial of migration to All IP for end customers with Special Services

GEN062/21

08-07-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN061/21

06-07-2021
Obtaining information on wayleaves granted to Openreach after 28 December 2017

ETH037/21

06-07-2021
OSA FSP3000 wavelength product withdrawal from new supply

NGA008/21

02-07-2021
Weekend Working for GEA FTTC PCP Only

GEN060/21

30-06-2021
Dark Fibre X Pre-2000 Fibre Trial Circuit Distance Extension

NGA2016/21

30-06-2021
FTTP Cancellation Charges – Change of price list description

ETH036/21

29-06-2021
EBD Early Termination Charges Reductions

NGA007/21

25-06-2021
New facility to raise escalations via HUD

GEN059/21

24-06-2021
Notice for update to bill back up files

NGA2015/21

24-06-2021
Drop-in sessions supporting Tranche 1a FTTP exchange upgrade stop sell

ETH035/21

24-06-2021
Withdrawal from new supply of EAD RO1 connections

GEN058/21

24-06-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

NGA2014/21

23-06-2021
Openreach is announcing a further 551 more locations in our FTTP build plan

NGA2013/21

23-06-2021
GEA-FTTP 1 Gigabit GEA Cablelink special offer

ETH034/21

23-06-2021
Excess Construction Charge (ECC) Fixed Fee Update and EAD Connection Charges Price Changes

GEN057/21

22-06-2021
Closure of the Portal Order Tracker

ETH033/21

22-06-2021
Ethernet NTE Briefing Number 8

GEN056/21

18-06-2021
New facility to raise escalations via HUD and work-around for Amend FTTP Appointments

GEN055/21

18-06-2021
Improvements to the External Information Point (EIP) Process

ETH031/21

17-06-2021
Update on Connectivity Services Contract text for EAD to reflect CCDs of less than 30 working days

GEN054/21

17-06-2021
Changes to FTTP priority exchanges stop sell policy

GEN053/21

16-06-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

NGA006/21

10-06-2021
Dynamic Line Management Stability Policy Trial

PIA010/21

09-06-2021
PIA Product – Evidence Upload Fix

GEN052/21

09-06-2021
Dark Fibre X (DFX) Exchange List Update

ETH030/21

09-06-2021
Sabor launched for all CPs to manage Ethernet orders and faults

WLR008/21

07-06-2021
Notice of scheduled outages of billing system for Q3 2021/22

WLR007/21

07-06-2021
Postponement of billing system outages scheduled for June 2021

NGA2012/21

28-05-2021
GEA-FTTP Only Offer v2 updates

GEN051/21

28-05-2021
Special Offer to support Stop Sell Exchanges

NGA2011/21

28-05-2021
Openreach is announcing FTTP build plans to upgrade millions more rural homes and businesses

GEN050/21

27-05-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN049/21

24-05-2021
Dark Fibre X Pre-2000 Fibre Trial Second Extension

NGA2010/21

21-05-2021
Closure of FTTP Bulk update trial

ETH029/21

21-05-2021
Cablelink order entry issue for Internal variants

GEN048/21

20-05-2021
Publication of the Dark Fibre Draft Reference Offer

ETH027/21

19-05-2021
Ethernet Access Direct Reach and Mainlink billing correction update

GEN047/21

19-05-2021
Statement of Requirements Knowledge Call

NGA2009/21

18-05-2021
10 Gigabit GEA Cablelink for GEA-FTTP special offer

GEN046/21

13-05-2021
Direct End Customer Contact – move from Proof of Concept to Trial phase

GEN044/21

10-05-2021
Openreach ebXML/B2B Gateway. Introduction of a new enterprise cloud site

GEN043/21

10-05-2021
Change to FTTP priority exchanges notified for stop sell in June 2021

GEN042/21

06-05-2021
New feature enhancements on EiVA

GEN041/21

06-05-2021
Summary of CPs Responses to Exchange Footprint Consultation

WLR006/21

06-05-2021
Notice of essential maintenance outage of billing system for June 2021

ETH023/21

30-04-2021
OSA EMP repair journey update

LLU007/21

30-04-2021
Launch of out of hours multiple MPF tie pair retermination product

ETH024/21

30-04-2021
Cablelink High Fibre count variants launch

GEN040/21

30-04-2021
Updated Stop Sell launch pack available on the Openreach website

LLU006/21

29-04-2021
LLU DC Power Options Price Changes

GEN039/21

29-04-2021
Launch of PIA Novations and additional Novation charges

GEN038/21

29-04-2021
Notification of product stop sells (withdrawal of new supply) in an additional 77 FTTP upgrade exchanges

GEN037/21

28-04-2021
Room Licence Fees for LLU and Access Locate

ETH022/21

27-04-2021
Ethernet Product Withdrawals and OSEA and ONBS Minor Price Changes

WLR005/21

27-04-2021
WLR Migration or Conversion from SOGEA Price Changes

PIA008/21

27-04-2021
Engineering policy change to pole loading on 180° distributed poles

PIA007/21

26-04-2021
Changes to the PIA Application Programming Interface (API) Product

GEN036/21

23-04-2021
Update to DFX Suppliers’ Information Note (SIN) 525

ETH019/21

20-04-2021
EAD circuit completion where there is no power

GEN035/21

20-04-2021
Access Locate and ECC Price Changes

ETH018/21

19-04-2021
Ethernet and WDM Services Price Changes

GEN034/21

19-04-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

ETH017/21

19-04-2021
OSEA 6500 Filter Connect product description update

NGA2008/21

15-04-2021
GEA-FTTP Minimum Term Period (Amendment to ACCN OR706)

GEN033/21

07-04-2021
Invitation to the Dark Fibre Access Introduction Industry Session

ETH015/21

01-04-2021
Cablelink High Fibre count variants launch

GEN030/21

31-03-2021
WFTMR: Dark Fibre Inter-Exchange Price Changes

NGA2007/21

31-03-2021
GEA-FTTP, FVA and FOD Price Changes

ETH014/21

31-03-2021
Launch of High Fibre Count Cablelink Products and Cablelink Price Changes

WLR003/21

31-03-2021
ISDN2 and ISDN30 Price Changes

WLR002/21

25-03-2021
Notice of scheduled outages of billing system for Q2 2021/22

NGA2005/21

25-03-2021
FTTP Provision – new structured notes

ETH013/21

24-03-2021
OSEA Filter Connect Lite Available Now

GEN028/21

23-03-2021
How to see service notifications and CP briefings

GEN027/21

23-03-2021
Security changes to access the Openreach Portal

ETH011/21

19-03-2021
Update on Connectivity Services Contract text for EAD to reflect CCDs of less than 30 working days

NGA2004/21

19-03-2021
GEA-FTTP Only Offer v2 and Localised Marketing Offer – Lockdown related updates

PIA003/21

19-03-2021
PoC to test the use of the video technology platform, SightCall

ETH010/21

18-03-2021
Extension to the End of Life date of BES, WES, WEES and WES AGG

ETH009/21

12-03-2021
Extension of EAD 1Gbps CLA and HNR Connection Special Offer

GEN025/21

12-03-2021
Covid-19: Engineers working in customer premises and exchange buildings

NGA2003/21

09-03-2021
Saturday appointing for GEA-FTTP

GEN024/21

09-03-2021
Update to the Disputed No Access process

ETH008/21

03-03-2021
ISO270001 certification for Ethernet and Optical products

LLU002/21

25-02-2021
LLU and Access Locate 2021/22 energy price review

GEN022/21

24-02-2021
Changes to the Full Fibre Infrastructure Build (FFIB) bid management process

ETH007/21

23-02-2021
OSEA Filter Connect Lite Launch

GEN021/21

19-02-2021
Changes to the Escalations Formwize, FTTP manager escalations

ETH006/21

19-02-2021
Civils update February 2021

GEN020/21

16-02-2021
New features and enhancements on EiVA

GEN019/21

12-02-2021
Exchange Footprint Consultation – Publication of Additional Exchange Information

GEN018/21

11-02-2021
Increased demand into escalations

GEN017/21

10-02-2021
Improving engineer and end customer safety on appointed repair tasks during Covid

GEN016/21

09-02-2021
Openreach SDEDS Gateway Server Certificate Renewal SDEDS) gateway server certificate renewal

WLR001/21

04-02-2021
Notification to commence a proof of concept of a new WLR3 159 calling and network feature

NGA002/21

04-02-2021
End of the daily DLM reset interim solution

GEN015/21

03-02-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN014/21

03-02-2021
Dark Fibre X Pre-2000 Fibre Trial Extension

GEN013/21

02-02-2021
New features on EiVA for faults

NGA2002/21

29-01-2021
GEA-FTTP Only Offer v2 – Lockdown related updates

GEN012/21

29-01-2021
HUD now available for all provision products

GEN011/21

28-01-2021
SOGEA reversion pricing to legacy products

GEN009/21

28-01-2021
Notice of essential maintenance of Ebilling system for 13 March 2021

ETH005/21

27-01-2021
Pilot/Soft Launch of next generation NTEs for EAD

GEN008/21

25-01-2021
Notification of product stop sells (withdrawal of new supply) in an additional 51 FTTP upgrade exchanges

NGA001/21

22-01-2021
Extension to SOGEA New Line Provide Special Offer

ETH004/21

22-01-2021
Cablelink SIN and Technical specification documents

ETH003/21

21-01-2021
Action Openreach has taken to ensure EAD orders do not auto cancel where we are unable to gain site access due to COVID-19 restrictions

GEN006/21

21-01-2021
New features on EiVA for faults

LLU001/21

21-01-2021
Sub-Loop Unbundling Price Changes

GEN005/21

21-01-2021
Copper Provision Policy is being changed for FTTP new site locations

NGA2001/21

20-01-2021
GEA-FTTP Only Offer v2 and Localised Marketing Offer – Lockdown related updates

GEN004/21

20-01-2021
Emergency Welfare Process Updates

ETH002/21

19-01-2021
Extension of withdrawal date for EAD Enable and Street Access (Outside Broadcast)

GEN003/21

18-01-2021
All Provision and Repair / Risk Assessments and Method Statements process

ETH001/21

18-01-2021
Ethernet NTE Briefing Number 7

GEN002/21

13-01-2021
Openreach Customer portal - January 2021 review sessions

GEN001/21

04-01-2021
Direct End Customer Contact Proof of Concept

GEN118/20

23-12-2020
Emergency Welfare Process Update

GEN117/20

23-12-2020
Additional guidance related to pricing for leased lines used to aggregate FTTP

NGA2029/20

23-12-2020
10 Gigabit GEA Cablelink for GEA-FTTP special offer

NGA2028/20

23-12-2020
GEA-FTTP Localised Marketing offer

NGA2030/20

23-12-2020
GEA-FTTP for Business Trial

GEN116/20

22-12-2020
New features on EiVA for faults

GEN115/20

22-12-2020
New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details

GEN114/20

22-12-2020
Improvement for Customer Satisfaction Surveys on EiVA

ETH051/20

22-12-2020
Connectivity Services Contract text for EAD to reflect CCDs of less than 30 working days

NGA2027/20

22-12-2020
GEA-FTTP Only offer - Changes to the existing offer

ETH050/20

21-12-2020
Withdrawal of Broadcast Access product variants

PIA024/20

18-12-2020
PoC to test revised processes for overhead work is moving to business as usual

GEN113/20

18-12-2020
WLR Withdrawal - Reminder of national WLR product withdrawal

GEN112/20

18-12-2020
Openreach is announcing over 5,000 new jobs

WLR010/20

17-12-2020
Addition to the price list of WLR Exchange Only Sim Provide with SMPF Basic and Premium price points

WLR009/20

16-12-2020
Notice of scheduled outages of billing system for Q1 2021/22

ETH049/20

11-12-2020
Ethernet NTE Briefing Number 6

GEN111/20

11-12-2020
Withdrawal of key worker process for all products

NGA2026/20

10-12-2020
Saturday appointing for GEA-FTTP

GEN110/20

10-12-2020
Invitation to Customer Service Plan and other processes best practice call

GEN109/20

10-12-2020
Latest customer portal migration plan

NGA029/20

09-12-2020
Saturday appointing for GEA-FTTC PCP Only

GEN108/20

07-12-2020
Version withdrawal of XML services as part of EMP Release R4600

GEN107/20

03-12-2020
Consultation on Openreach‘s Future Handover Architecture and Exchange Footprint

WLR008/20

02-12-2020
Review of Wholesale Line Rental (WLR) and ISDN Ancillaries - Calling and Network Feature Prices

ETH048/20

02-12-2020
Change to selected BES and WES/WEES prices

GEN105/20

02-12-2020
Repair Journey Customer Improvements

GEN104/20

01-12-2020
Network In Advance price change

GEN102/20

30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises

GEN103/20

30-11-2020
CSM EiVA amend appointments - temporary removal of the expedite function

ETH047/20

30-11-2020
Launch of new wavelength card options for OSEA 6500 Filter Connect

GEN101/20

30-11-2020
Notification of Stop Sell exceptions process and launch pack available on the Openreach website

NGA028/20

28-11-2020
Amend DLM functionality Pricing

LLU008/20

24-11-2020
Review of Local Loop Unbundling (LLU) Ancillaries Prices

GEN100/20

24-11-2020
Rescheduled customer portal show and tell dashboard sessions

NGA2025/20

23-11-2020
Removal of the tactical KCI 2.8 (FTTP)

ETH046/20

23-11-2020
Ethernet Access Direct Mainlink calculation using the Local Access Dataset

ETH045/20

23-11-2020
Ethernet Access Direct Reach and Mainlink investigation update

GEN099/20

20-11-2020
Notice for introduction of new field to bill back up files

ETH043/20

19-11-2020
Connection charge offer to assist with EAD auto-cancellations

ETH042/20

18-11-2020
Ethernet Backhaul Direct: Updated Dataset 8 and CRF

GEN097/20

17-11-2020
Direct End Customer Contact Proof of Concept

ETH041/20

16-11-2020
Ethernet NTE Briefing Number 5

GEN095/20

16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working

GEN096/20

16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working

NGA026/20

13-11-2020
SELT Snapshot Introduction on SOGEA

GEN094/20

12-11-2020
New customer portal migration plan

GEN093/20

11-11-2020
New customer portal show and tell sessions on Webex

GEN092/20

11-11-2020
Price Changes to Engineering Services and Service Solutions

DATA005/20

09-11-2020
Openreach fibre availability at NTT Global Data Center EMEA

PIA022/20

06-11-2020
DFE PoC extended to 31 December 2020

GEN091/20

06-11-2020
Exceptions Best Practice Guide for IT System issues

GEN090/20

06-11-2020
Browser compatibility matrix updated

GEN089/20

05-11-2020
Novations and Transfers of Service Price Changes

GEN088/20

05-11-2020
CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process

GEN087/20

04-11-2020
Site Specific Risk Assessment, Out of Hours appointments and Named Engineer new process

NGA2024/20

03-11-2020
BULK UPDATES - Trial for FTTP Provision

GEN086/20

30-10-2020
Openreach ebXML Gateway New Site Introduction

Gen085/20

23-10-2020
CSM team intraday performance report

GEN083/20

21-10-2020
Changes to Cease Before Provide

GEN082/20

20-10-2020
New features on HUD and EiVA

NGA2024/19

18-10-2020
10 Gigabit GEA Cablelink for GEA-FTTP special offer

GEN081/20

16-10-2020
Mobile Infill Infrastructure (MiiS)

GEN079/20

12-10-2020
Update on Openreach Coronavirus Test and Protect Process

GEN080/20

12-10-2020
Change of contact details for Openreach Billing Dispute Escalations - All Products

PIA020/20

06-10-2020
PIA Product - Overhead Self Provide Network Adjustment POC Extension

GEN078/20

05-10-2020
Notification of product stop sells in an additional 51 FTTP upgrade exchanges

GEN077/20

30-09-2020
Version 3 of the deemed consent principles handbook

LLU006/20

30-09-2020
LLU and Access Locate 2020/21 energy price review

GEN075/20

29-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) gateway Disaster Recovery (DR) switch

GEN076/20

29-09-2020
Invitation to the Transitioning Copper Services to All IP working group

LLU007/20

29-09-2020
Local Loop Unbundling (LLU) Price Changes

WLR007/20

28-09-2020
Notice of scheduled outages of billing system for Q4 2020/21

ETH039/20

28-09-2020
Planning into existing capacity within the copper Data Communications Network

ETH037/20

23-09-2020
Resilience Option 1 (RO1) Stop sell for all EAD variants from September 2021

GEN073/20

22-09-2020
SML3 and SML4 launch on Gfast, SOGEA and SOGfast

GEN071/20

18-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) Gateway Migration Complete

ETH036/20

18-09-2020
Next Generation EAD NTE Technology Trial

LLU005/20

16-09-2020
Sub-Loop Unbundling Price Changes

NGA2023/20

15-09-2020
Openreach is announcing a further 67 locations being added to our FTTP build plan

ETH038/20

14-09-2020
OSEA 6500 Filter Connect Price Reductions

ETH035/20

11-09-2020
Ethernet NTE Briefing Number 4

NGA025/20

09-09-2020
Improving the customer experience on CI faults

GEN068/20

07-09-2020
Publication of repair best practice guides

GEN070/19

06-09-2020
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE

GEN067/20

01-09-2020
Site Specific Risk Assessment, Out of Hours and Named Engineer new process

ETH062/19

30-08-2020
KCI Performance measure

GEN066/20

28-08-2020
An update on our chat performance

ETH034/20

28-08-2020
Update on our investigation into Cablelink delivery

GEN065/20

26-08-2020
Notice of pricing change for non-tech change modify

GEN064/20

25-08-2020
Changes to our Provision opening hours

GEN063/20

25-08-2020
Update on our direct end customer contact proof of concept

GEN060/20

21-08-2020
Changes to the Escalations Process

GEN062/20

21-08-2020
An update on our chat performance

GEN061/20

21-08-2020
Non Standard Lines Price Changes

NGA026/19

21-08-2020
SOGEA and SOGFast Early Market Deployment Launch Pricing

GEN059/20

19-08-2020
Price Change to Bulk Modification of SOGEA and SOGFast SML

NGA023/20

19-08-2020
ReTransmission Trial Update

ETH033/20

19-08-2020
OSEA Cisco and WES/WEES/BES 2.5Gbps and 10Gbps: Changes to the service level agreement

GEN058/20

17-08-2020
Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices

GEN057/20

14-08-2020
Withdrawal of FTTP Managed Installation modules

NGA2022/20

13-08-2020
GEA-FTTP Premium Connection Launch

GEN056/20

10-08-2020
Publication of Service Layer Data guidance

GEN062/19

08-08-2020
Soft Launch of Dark Fibre X product (including prices)

GEN063/19

08-08-2020
Notice of GBBU User Guide version update

GEN055/20

07-08-2020
SINs/STINs change of URL and email address for enquiries and questions

GEN059/19

07-08-2020
Weather conditions in India

NGA024/19

07-08-2020
Special Offer on GEA-FTTC VDSL Managed Install

ETH029/20

07-08-2020
Cablelink Product & Process Descriptions

ETH031/20

07-08-2020
Withdrawal of the suspend auto-cancellation waiver

ETH030/20

07-08-2020
Openreach Ethernet Backhaul Direct Vendor Information

PIA018/20

06-08-2020
Revised launch date for PIA - Openreach Partner Mobilisation

ETH028/20

06-08-2020
Ethernet NTE Briefing Number 3

LLU004/20

03-08-2020
Out of hours multiple MPF tie pair retermination

GEN057/19

02-08-2020
SOR8492: CP personnel working beyond the NTE - in-life process launch

GEN058/19

02-08-2020
SOR8492: CP personnel working beyond the NTE - in-life process launch

NGA023/19

02-08-2020
Power Spectral Density Reshaping Postponed

NGA023/19

02-08-2020
Power Spectral Density Reshaping Postponed

NGA022/20

30-07-2020
Extension to SOGEA New Line Provide special offer

GEN054/20

29-07-2020
Price Changes to GEA Ancillary Products

NGA2021/20

29-07-2020
Openreach is announcing the largest full fibre build in the hardest to reach final third of the UK

ETH027/20

28-07-2020
Update on Ethernet MBORC restrictions

NGA2020/20

28-07-2020
GEA-FTTP Only offer - Changes to the existing offer

GEN053/20

24-07-2020
Communications Provider Itemised Statement (CPIS) file transfer

NGA2019/20

22-07-2020
Saturday appointing for FTTP

GEN052/20

17-07-2020
EiVA fixes for SIM orders and Repair Identification

NGA2018/20

15-07-2020
HUD strategic solution for raising cases for FOD

NGA2017/20

14-07-2020
Standard site visit reason availability for Gfast

GEN051/20

10-07-2020
Current CSM desk performance

NGA2016/20

10-07-2020
Current CSM desk performance

GEN050/20

09-07-2020
Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell

GEN049/20

09-07-2020
Invitation to the Transitioning Copper Services to All IP working group

PIA015/20

09-07-2020
Publication of Updated PIA Ancillary Documents

GEN048/20

08-07-2020
Service Delivery transformation update

GEN047/20

07-07-2020
Publication of repair best practice guides

GEN046/20

06-07-2020
Update: Openreach chat solution and EiVA migration 4 July 2020

GEN045/20

02-07-2020
Reminder: Openreach chat solution and EiVA migration to go live by 06:00, 4 July 2020

GEN044/20

01-07-2020
Direct end customer contact proof of concept

GEN043/20

01-07-2020
Review of Local Loop Unbundling (LLU) Ancillaries Prices

NGA020/20

01-07-2020
Implementation of appointing changes

GEN042/20

29-06-2020
Notification of product stop sells in an additional 117 FTTP upgrade exchanges

GEN040/20

25-06-2020
Data improvements to the eMLC dialogue service

GEN041/20

25-06-2020
New Circuit fault scheduling self-serve updates

NGA01620

21-06-2020
SOGEA New Line Provide with installation at premises discounted rate - UPDATE following Ofcom waiver

GEN038/20

18-06-2020
CP systems incident notification to Openreach

GEN039/20

18-06-2020
Escalations Trial change in acceptance criteria

GEN046/19

12-06-2020
Improving the way new user registration requests are sent to the ORDI Team

NGA2015/20

12-06-2020
Salisbury is Openreach's first fully fibred city

NGA019/20

11-06-2020
Dynamic Line Management-ReTransmission on day 0

GEN037/20

10-06-2020
New sub-processors (data privacy) - notification of update to log

WLR006/20

08-06-2020
Notice of scheduled outages of billing system for Q3 2020/21

GEN032/20

06-06-2020
Invitation to the WLR industry consultation working group

GEN035/20

05-06-2020
eChat changes: implementation of EiVA and changing eChat platform

DATA003/20

04-06-2020
Openreach fibre availability at Virtus London 5, Prologis Park West London

DATA004/20

04-06-2020
Openreach fibre availability at China Mobile International Data Centre Slough

WLR006/19

04-06-2020
Notice of scheduled outages of billing system for Q1 2019

WLR005/20

01-06-2020
Notice of outage of billing system for June 2020/21

ETH023/20

01-06-2020
EAD 10Gbps 12 Month Connection Charges Price Change

NGA2014/20

01-06-2020
Fibre on Demand (FoD) price changes and introduction of new speeds

ETH022/20

28-05-2020
Excess Construction Charge (ECC) Fixed Fee Update

LLU003/20

28-05-2020
Revised space licence fees for LLU and Access Locate

DATA002/20

27-05-2020
Openreach fibre availability at Interextion Data Centre London

GEN042/19

22-05-2020
SDEDS Server Certificate Renewal

WLR004/20

22-05-2020
Notice of outage of billing system for JUNE 2020/21

ETH021/20

22-05-2020
Update: Waiver for EAD 100Mb and 1Gb special offer

GEN034/20

22-05-2020
Planned Engineering Work and Incident Notifications

GEN041/19

20-05-2020
Electrical compliance requirements for LLU and Access Locate Points of Presence

NGA2013/20

20-05-2020
Bringing forward provision appointments on behalf of CPs

GEN033/20

19-05-2020
Updated EMP Plus release dates

NGA015/20

15-05-2020
SOGEA New Line Provide with installation at Premises discounted rate during COVID-19 period

ETH020/20

11-05-2020
EAD special offer relating to deferred service for EAD 100Mb and 1Gb products

GEN030/20

05-05-2020
Bringing forward provision appointments on behalf of CPs

GEN031/20

05-05-2020
Notice of GBBU User Guide version update

ETH019/20

04-05-2020
Ethernet Access Direct Reach and Mainlink investigation

ETH018/20

30-04-2020
Openreach TDM Access End of Service Notification

GEN028/20

29-04-2020
Emergency Welfare Echat Trial

GEN029/20

29-04-2020
Openreach ebXML/B2B Gateway Signing Certificate Renewal

GEN027/20

28-04-2020
New Openreach Portal workshops

NGA2012/20

28-04-2020
Notice of FTTP Transition Discount Removal

GEN026/20

23-04-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Vulnerable End Customers

ETH017/20

22-04-2020
Re-imagining Ethernet Provision (REP) revised design: response extension

PIA010/20

21-04-2020
PIA Ancillary Items Product Launches and Withdrawals

WLR003/20

21-04-2020
Notice of scheduled outage of billing system for May 2020

GEN024/20

21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN025/20

21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN033/19

18-04-2020
Notification of the deployment of a change which was scheduled in EMP R4000 on 23 March 2019

ETH015/20

15-04-2020
Improved CP Perception Survey

ETH016/20

15-04-2020
Process to avoid EMP EAD, EBD and DFX order cancellation due to customer delays

GEN023/20

14-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN022/20

09-04-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal

GEN021/20

08-04-2020
Escalations Trial Change to Acceptance Criteria

PIA007/20

07-04-2020
Launch of Simplified Underground PIA Lead-In

PIA006/20

06-04-2020
Physical Infrastructure Access (PIA). Publication of Updated Engineering Principle CP08

GEN020/20

02-04-2020
PIA Ancillary Items and SLU Joint Box Break-In Price Changes

LLU002/20

02-04-2020
LLU and Access Locate 2020/21 energy price review

GEN019/20

01-04-2020
Escalations Trial Change to Acceptance Criteria

ETH014/20

31-03-2020
Excess Construction Charges Price Changes

PIA005/20

25-03-2020
Publication of the updated Physical Infrastructure Access (PIA) Terms and Conditions

NGA2010/20

25-03-2020
GEA-FTTP two-tiered cancellation charge

PIA004/20

24-03-2020
Publication of Updated Engineering Principles and Adoption of Overlay

NGA2009/20

24-03-2020
GEA-FTTP for Business Trial

GEN018/20

23-03-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Forced Migrations

GEN017/20

20-03-2020
Changes to our offshore call centre availability on Sunday 22 March

NGA013/20

19-03-2020
Appointment Changes Update

ETH013/20

18-03-2020
Re-imagining Ethernet Provision (REP) revised design

NGA012/20

16-03-2020
GEA-FTTP and SOGEA 0.5/0.5 Mbps launch date and price update

ETH012/20

13-03-2020
CRF (Customer Requirement Form)

GEN016/20

12-03-2020
Version withdrawal of XML services as part of EMP Release R4400

GEN015/20

11-03-2020
Change to WLR withdrawal working group meeting planned for 16 March 2020

ETH011/20

10-03-2020
WES/WEES/BES (up to and including 1Gbps) changes to the service level agreement

WLR002/20

05-03-2020
Notice of scheduled outages of billing system for Q2 2020/21

ETH010/20

04-03-2020
Ethernet Access Direct (EAD) 1Gbps connection special offer in Gigabit Drop Zones

NGA2008/20

04-03-2020
Openreach consultation response on GEA-FTTP for Business

NGA010/20

03-03-2020
SOGEA launch briefing, pricing update and contract update

NGA2007/20

03-03-2020
Gfast full launch & pricing

NGA2006/20

02-03-2020
GEA-FTTP Working Line Takeover

LLU001/20

02-03-2020
SLU tie cable cease price changes

GEN014/20

28-02-2020
TRC and AVC prices for 2020/21

GEN013/20

27-02-2020
GEA Cablelink cease price change

NGA2005/20

27-02-2020
Openreach to launch new GEA-FTTP speed tiers

GEN012/20

26-02-2020
Openreach SDEDS Gateway Migration to Enterprise cloud sites.

WLR001/20

25-02-2020
Calling and Network Features price changes

GEN011/20

25-02-2020
Launch pricing for two SOGEA/SOGFast Site Visit Reasons (SVR)

GEN010/20

24-02-2020
Invitation to the WLR industry consultation working group

NGA2003/20

24-02-2020
GEA-FTTP for Business trial

GEN009/20

21-02-2020
Update on EiVA integration into View My Job and Portal eChat

NGA009/20

21-02-2020
GEA-FTTP and SOGEA 0.5/0.5 Mbps launch date and price notification

GEN008/20

13-02-2020
Special Fault Investigation - price and product changes

ETH008/20

12-02-2020
Improvements to the Optical Services Customer Requirement Form

GEN007/20

07-02-2020
Service Delivery Transformation Update

GEN006/20

03-02-2020
Openreach ebXML/B2B gateway - new enterprise cloud sites and decommissioning of old sites

NGA007/20

31-01-2020
Special offer to support the Salisbury and Mildenhall trials

GEN005/20

29-01-2020
More Focussed Appointments price changes

ETH005/20

28-01-2020
Portal user guide now available for Street Access 1Gbps

ETH006/20

28-01-2020
Order Entry Improvements update

GEN004/20

27-01-2020
EiVA integration into View My Job and Portal eChat Links

NGA2002/20

27-01-2020
New FTTP locations in market towns, villages and rural areas

GEN002/20

24-01-2020
Dark Fibre X product contract change notification

GEN003/20

24-01-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal

NGA004/20

24-01-2020
Dynamic Line Management - ReTransmission on day 0

NGA005/20

24-01-2020
Dynamic Line Management - 5 retrain DLM trial

NGA003/20

23-01-2020
SOGEA New Line Provide with Managed Install Special Offer

PIA001/20

17-01-2020
Physical Infrastructure Access (PIA). Publication of Updated Engineering Principle CP09

NGA2001/20

17-01-2020
Launch of eChat Service for Fibre to the Premises (FTTP)

GEN001/20

16-01-2020
B2B gateway - Introduction of new enterprise cloud sites

DC001/20

07-01-2020
Openreach fibre availability at Iron Mountain Data Centre Slough

NGA001/20

06-01-2020
Special offer to support the Salisbury and Mildenhall trials

NGA2032/19

31-12-2019
Update: Modem Compliance Testing (MCT) change of formwize addresses

GEN112/19

23-12-2019
Service Delivery Transformation Update

NGA035/19

23-12-2019
SOGEA New Line Provide with Managed Install Special Offer

NGA034/19

23-12-2019
SOGEA contract change and launch update

ETH091/19

23-12-2019
Launch of Street Access 1Gbps

GEN111/19

20-12-2019
Update: Contact channels in Gurugram affected by the Delhi protests

GEN110/19

19-12-2019
Contact channels in Gurugram affected by the Delhi protests

NGA033/19

17-12-2019
Modem Compliance Testing (MCT) Change of Formwize Address

NGA2031/19

16-12-2019
Modem Compliance Testing (MCT) Change of Formwize Address

GEN107/19

16-12-2019
Changes to High Impact Provision Of Service (HIPOS) escalation route

GEN108/19

16-12-2019
Changes to Gfast escalation routes

GEN106/19

16-12-2019
Changes to Line Isolations Units escalation route

GEN109/19

16-12-2019
Changes to Named engineer escalation route

WLR013/19

16-12-2019
Urgent essential maintenance outage of the billing system

GEN103/19

09-12-2019
Notification of Product Stop Sells for the Salisbury and Mildenhall Trials

GEN104/19

09-12-2019
Notification of Salisbury and Mildenhall trials start date

GEN105/19

09-12-2019
Invitation to attend an event on the future of WLR and related products

GEN102/19

06-12-2019
Impacts to our Customer Service team

NGA2030/19

03-12-2019
CORRECTION: GEA-FTTP Only offer

GEN100/19

27-11-2019
EMP system test which will change the prefix to order/fault report references in EMP

GEN101/19

27-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites

GEN099/19

25-11-2019
UPDATE: Agile appointing Proof of Concept

GEN097/19

22-11-2019
Introduction of a new region for Dark Fibre X (DFX)

GEN098/19

22-11-2019
Full Launch of Dark Fibre X product

ETH087/19

22-11-2019
EAD Migrations from eCo to EMP

GEN096/19

20-11-2019
EiVA to eChat hand-off technical trial

NGA03219

20-11-2019
GEA-FTTC - improved processes to fix network routing delays

GEN095/19

15-11-2019
Agile appointing Proof of Concept

NGA2028/19

14-11-2019
Invitation to ForViva meeting on 17 December 2019

GEN094/19

14-11-2019
Notification of intention to withdraw all Broadband Boost Products.

ETH084/19

12-11-2019
Order Entry Improvements Update

WLR010/19

12-11-2019
Improvements to the WLR PRS Barring service

WLR009/19

11-11-2019
Notice of scheduled outages of billing system for Q1 2020

WLR011/19

11-11-2019
WLR Calls Pence Per Call billing reimbursements

NGA2027/19

07-11-2019
Refresh of the FFIB Standard Terms and Conditions

ETH083/19

06-11-2019
Project services order desk trial - Ethernet Access Direct (EAD)

GEN093/19

05-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites

NGA2026/19

04-11-2019
GEA-FTTP Localised Marketing offer

NGA031/19

02-11-2019
Change to Special Offer on GEA-FTTC VDSL Managed Install

GEN092/19

01-11-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN091/19

31-10-2019
Named Engineer Process Reminder

GEN090/19

31-10-2019
ECC Pricing Update, effective from 2 December 2019 and 31 January 2020

GEN088/19

30-10-2019
Openreach Webservice/XML Gateway. Decommissioning of old stack Infrastructure

GEN089/19

30-10-2019
Review of Local Loop Unbundling (LLU) Ancillaries Prices

ETH081/19

30-10-2019
Ethernet Access Portfolio Rationalisation (Phase 2)

NGA2025/19

24-10-2019
FTTP on Demand price list format update

GEN085/19

24-10-2019
EMP system test which will change the prefix to order/fault report references in EMP

GEN086/19

24-10-2019
Version withdrawal of XML services as part of EMP Release R4300

ETH079/19

24-10-2019
From EMP R4250 Excess Construction Charge values will be to two decimal places

GEN084/19

23-10-2019
Update on our CSM site in Pune India affected by the elections

GEN083/19

17-10-2019
CSM site in Pune India will be affected by the elections

NGA2023/19

16-10-2019
Launch pricing for two Ultrafast Site Visit Reasons (SVR)

GEN082/19

15-10-2019
Changes to Premium Business Helpdesk escalation routes

GEN080/19

15-10-2019
Changes to Application Service Desk escalation routes

GEN081/19

15-10-2019
Changes to SOGEA escalation routes

NGA2022/19

10-10-2019
Economic benefits of full fibre broadband in the UK plus a blueprint for faster build

ETH076/19

10-10-2019
Single Interface for Optical product escalations

NGA2021/19

06-10-2019
Launch of village trials to boost rural full fibre

GEN079/19

02-10-2019
Site Specific Risk Assessment Method Statement (SSRAMS) New Process Trial

ETH074/19

02-10-2019
Deployment changes to "improvements to the communication of charges in Openreach KCIs"

NGA2020/19

01-10-2019
29 new Fibre First FTTP locations announced

ETH072/19

30-09-2019
Openreach BES, WES and WEES 2500 and 10000 End of Service Notification

GEN078/19

27-09-2019
Invitation to the WLR withdrawal industry consultation working group

GEN077/19

26-09-2019
Changes to ISDN2 and ISDN30 escalation routes

NGA029/19

26-09-2019
Extension to Dynamic Line Management (DLM) Policy Modification Special offer

GEN076/19

25-09-2019
Introduction of two new regions for Dark Fibre X (DFX)

NGA2019/19

22-09-2019
GEA-FTTP order tracking tool - Launch of the HUD

GEN075/19

20-09-2019
Issue with a change scheduled to be deployed in EMP R4150 on 21 September 2019

GEN074/19

19-09-2019
Updated Confidential SOR Process

GEN073/19

19-09-2019
Changes to bridge case target SLAs

ETH068/19

18-09-2019
Improvements to the communication of charges in Openreach KCIs

NGA2018/19

17-09-2019
GEA-FTTP 115/20, 220/30, 550/75 & 1000/115 Mbps launch date and price notification

NGA028/19

16-09-2019
Update: Temporal DLM Trial

GEN071/19

13-09-2019
Notice of change to wabilling@bt.com email account

GEN072/19

13-09-2019
FTTP Exchange/Single Order Exchange Upgrade trials consultation response