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Everything you need to know about changes and developments to our products and services.

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All updates

GEN051/25

22-05-2025
Notice of scheduled outages of billing system for 20 June 2025

GEN050/25

15-05-2025
FTTP escalations performance update

PIA005/25

15-05-2025
New Services and Functionality on the PIA Product

GEN049/25

14-05-2025
Direct End Customer Contact FTTP Appointed Modify journey launch

ETH012/25

08-05-2025
Correction to withdrawal of EAD Enable

GEN047/25

06-05-2025
Notification of product stop sells, Tranche 20 in 163 FTTP exchanges

GEN046/25

06-05-2025
New location to raise DSO and Welfare cases

GEN048/25

06-05-2025
Notification of Tranche 16, 91 FTTP priority exchanges, stop sell implementation 26 May 2025. Realignment of 11 notified exchanges

LLU011/25

02-05-2025
Publication of updated LLU Space and Power Access Locate Contract

GEN045/25

01-05-2025
New format for incident notifications being launched

ETH011/25

30-04-2025
Connection Special Offer for Ethernet First Mile (EFM) Migrations and ISDN30 Migrations to EAD 1Gb LA or EAD 1Gb Standard

ETH010/25

28-04-2025
OSEA main link charges - note 20 flex pricing clarification

GEN044/25

28-04-2025
Notice of scheduled outages of billing system for 23 May 2025

GEN043/25

25-04-2025
Publication of Exchange Exit Policy document

ETH009/25

23-04-2025
Ethernet Backhaul Direct (EBD) and Openreach Network Backhaul Service (ONBS) Product Strategy Update

ETH008/25

17-04-2025
Swift - Proof Of Concept Update

GEN042/25

17-04-2025
Changes to Openreach Portal applications

GEN041/25

15-04-2025
Carbon footprint data availability

ETH007/25

10-04-2025
OSA: Clarification update on FSP3000 1U E-temp chassis AC power supply

SOTAP001/25

10-04-2025
SOTAP SML Pricing Clarification