19/12/2024
For Information
This briefing is for all Communications Providers (CPs).
This briefing is to inform CPs about a Pilot of the Prove Telecare site visit reason (SVR) developed in response to industry requirements set out in SoR 8675 starting 1 February 2025 and running until 31 August 2025. CPs are required to sign a Pilot Contract to participate. Please contact gordon.cannon@openreach.co.uk for more details.
This Pilot is testing a new Openreach field engineering SVR providing support to CPs to safely migrate their customers fixed line telecare devices to SOGEA and FTTP with new CP-provided IP voice services (VoIP).
The Pilot will test the systems, engineering training, on the day processes and procedures associated with migrating end customers’ fixed voice telecare device(s) safely to new IP broadband and VoIP services.
The Pilot will include a new reversion capability whereby in the scenario that the telecare device is found to be incompatible with the CP provided IP voice service, the Openreach engineer will fail the provision order and reconnect the phone and telecare device to the legacy voice service.
The Pilot price can be found in the Trial and Pre launch price list 7.4.24.
If you wish to participate in the Pilot then please contact gordon.cannon@openreach.co.uk who will provide you with more details on the entry conditions, scope and Pilot Contract.
CPs are not permitted to participate in this Pilot unless they have signed a Pilot Contract.
More information
If you've any questions about this briefing, please get in touch with your business development manager or customer experience manager.
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