07-04-2021
Invitation to the Dark Fibre Access Introduction Industry Session
06-04-2021
Proactive Proof of Concept
01-04-2021
New features for EiVA
31-03-2021
WFTMR: Dark Fibre Inter-Exchange Price Changes
31-03-2021
TRC Price Changes
23-03-2021
How to see service notifications and CP briefings
23-03-2021
Security changes to access the Openreach Portal
22-03-2021
New features for EiVA
12-03-2021
Covid-19: Engineers working in customer premises and exchange buildings
09-03-2021
Update to the Disputed No Access process
05-03-2021
New features for EiVA
24-02-2021
Changes to the Full Fibre Infrastructure Build (FFIB) bid management process
19-02-2021
Changes to the Escalations Formwize, FTTP manager escalations
16-02-2021
New features and enhancements on EiVA
12-02-2021
Exchange Footprint Consultation – Publication of Additional Exchange Information
11-02-2021
Increased demand into escalations
10-02-2021
Improving engineer and end customer safety on appointed repair tasks during Covid
09-02-2021
Openreach SDEDS Gateway Server Certificate Renewal SDEDS) gateway server certificate renewal
03-02-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
03-02-2021
Dark Fibre X Pre-2000 Fibre Trial Extension
02-02-2021
New features on EiVA for faults
29-01-2021
HUD now available for all provision products
28-01-2021
SOGEA reversion pricing to legacy products
28-01-2021
SML4 price increase
28-01-2021
Notice of essential maintenance of Ebilling system for 13 March 2021
25-01-2021
Notification of product stop sells (withdrawal of new supply) in an additional 51 FTTP upgrade exchanges
22-01-2021
CSM EChat Survey
21-01-2021
New features on EiVA for faults
21-01-2021
Copper Provision Policy is being changed for FTTP new site locations
20-01-2021
Emergency Welfare Process Updates
18-01-2021
All Provision and Repair / Risk Assessments and Method Statements process
13-01-2021
Openreach Customer portal - January 2021 review sessions
04-01-2021
Direct End Customer Contact Proof of Concept
23-12-2020
Emergency Welfare Process Update
23-12-2020
Additional guidance related to pricing for leased lines used to aggregate FTTP
22-12-2020
New features on EiVA for faults
22-12-2020
New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details
22-12-2020
Improvement for Customer Satisfaction Surveys on EiVA
18-12-2020
WLR Withdrawal - Reminder of national WLR product withdrawal
18-12-2020
Openreach is announcing over 5,000 new jobs
11-12-2020
Withdrawal of key worker process for all products
10-12-2020
Latest customer portal migration plan
10-12-2020
Invitation to Customer Service Plan and other processes best practice call
07-12-2020
Version withdrawal of XML services as part of EMP Release R4600
03-12-2020
Consultation on Openreach‘s Future Handover Architecture and Exchange Footprint
02-12-2020
Repair Journey Customer Improvements
01-12-2020
Network In Advance price change
30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises
30-11-2020
CSM EiVA amend appointments - temporary removal of the expedite function
30-11-2020
Notification of Stop Sell exceptions process and launch pack available on the Openreach website
24-11-2020
Rescheduled customer portal show and tell dashboard sessions
20-11-2020
Notice for introduction of new field to bill back up files
17-11-2020
CSM chat validation
17-11-2020
Direct End Customer Contact Proof of Concept
16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working
16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working
12-11-2020
New customer portal migration plan
11-11-2020
New customer portal show and tell sessions on Webex
11-11-2020
Price Changes to Engineering Services and Service Solutions
06-11-2020
Exceptions Best Practice Guide for IT System issues
06-11-2020
Browser compatibility matrix updated
05-11-2020
CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process
05-11-2020
Novations and Transfers of Service Price Changes
04-11-2020
Site Specific Risk Assessment, Out of Hours appointments and Named Engineer new process
30-10-2020
Openreach ebXML Gateway New Site Introduction
23-10-2020
CSM team intraday performance report
23-10-2020
DFX Pre-2000 Fibre Trial
21-10-2020
Changes to Cease Before Provide
20-10-2020
New features on HUD and EiVA
16-10-2020
Mobile Infill Infrastructure (MiiS)
12-10-2020
Update on Openreach Coronavirus Test and Protect Process
12-10-2020
Change of contact details for Openreach Billing Dispute Escalations - All Products
05-10-2020
Notification of product stop sells in an additional 51 FTTP upgrade exchanges
30-09-2020
Version 3 of the deemed consent principles handbook
29-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) gateway Disaster Recovery (DR) switch
29-09-2020
Invitation to the Transitioning Copper Services to All IP working group
22-09-2020
SML4 price increase
22-09-2020
SML3 and SML4 launch on Gfast, SOGEA and SOGfast
18-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) Gateway Migration Complete
14-09-2020
Change to CSM chat terms
07-09-2020
Publication of repair best practice guides
06-09-2020
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE
01-09-2020
Site Specific Risk Assessment, Out of Hours and Named Engineer new process
28-08-2020
An update on our chat performance
26-08-2020
Notice of pricing change for non-tech change modify
25-08-2020
Changes to our Provision opening hours
25-08-2020
Update on our direct end customer contact proof of concept
21-08-2020
Changes to the Escalations Process
21-08-2020
An update on our chat performance
21-08-2020
Non Standard Lines Price Changes
19-08-2020
Price Change to Bulk Modification of SOGEA and SOGFast SML
17-08-2020
Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices
14-08-2020
Withdrawal of FTTP Managed Installation modules
10-08-2020
Publication of Service Layer Data guidance
08-08-2020
Soft Launch of Dark Fibre X product (including prices)
08-08-2020
Notice of GBBU User Guide version update
07-08-2020
SINs/STINs change of URL and email address for enquiries and questions
07-08-2020
Weather conditions in India
02-08-2020
SOR8492: CP personnel working beyond the NTE - in-life process launch
02-08-2020
SOR8492: CP personnel working beyond the NTE - in-life process launch
29-07-2020
Price Changes to GEA Ancillary Products
24-07-2020
Communications Provider Itemised Statement (CPIS) file transfer
17-07-2020
EiVA fixes for SIM orders and Repair Identification
10-07-2020
Current CSM desk performance
09-07-2020
Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell
09-07-2020
Invitation to the Transitioning Copper Services to All IP working group
08-07-2020
Service Delivery transformation update
07-07-2020
Publication of repair best practice guides
06-07-2020
Update: Openreach chat solution and EiVA migration 4 July 2020
02-07-2020
Reminder: Openreach chat solution and EiVA migration to go live by 06:00, 4 July 2020
01-07-2020
Direct end customer contact proof of concept
01-07-2020
Review of Local Loop Unbundling (LLU) Ancillaries Prices
29-06-2020
Notification of product stop sells in an additional 117 FTTP upgrade exchanges
25-06-2020
Data improvements to the eMLC dialogue service
25-06-2020
New Circuit fault scheduling self-serve updates
18-06-2020
CP systems incident notification to Openreach
18-06-2020
Escalations Trial change in acceptance criteria
12-06-2020
Improving the way new user registration requests are sent to the ORDI Team
10-06-2020
New sub-processors (data privacy) - notification of update to log
08-06-2020
Bulk Updates Trial Process
06-06-2020
Invitation to the WLR industry consultation working group
05-06-2020
eChat changes: implementation of EiVA and changing eChat platform
22-05-2020
SDEDS Server Certificate Renewal
22-05-2020
Planned Engineering Work and Incident Notifications
20-05-2020
Electrical compliance requirements for LLU and Access Locate Points of Presence
19-05-2020
Updated EMP Plus release dates
05-05-2020
Bringing forward provision appointments on behalf of CPs
05-05-2020
Notice of GBBU User Guide version update
29-04-2020
Emergency Welfare Echat Trial
29-04-2020
Openreach ebXML/B2B Gateway Signing Certificate Renewal
28-04-2020
New Openreach Portal workshops
23-04-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Vulnerable End Customers
21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)
21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)
18-04-2020
Notification of the deployment of a change which was scheduled in EMP R4000 on 23 March 2019
14-04-2020
Supporting UK Small and Medium Enterprises (SMEs)
09-04-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal
08-04-2020
Escalations Trial Change to Acceptance Criteria
02-04-2020
PIA Ancillary Items and SLU Joint Box Break-In Price Changes
01-04-2020
Escalations Trial Change to Acceptance Criteria
23-03-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Forced Migrations
20-03-2020
Changes to our offshore call centre availability on Sunday 22 March
12-03-2020
Version withdrawal of XML services as part of EMP Release R4400
11-03-2020
Change to WLR withdrawal working group meeting planned for 16 March 2020
28-02-2020
TRC and AVC prices for 2020/21
27-02-2020
GEA Cablelink cease price change
26-02-2020
Openreach SDEDS Gateway Migration to Enterprise cloud sites.
25-02-2020
Launch pricing for two SOGEA/SOGFast Site Visit Reasons (SVR)
24-02-2020
Invitation to the WLR industry consultation working group
21-02-2020
Update on EiVA integration into View My Job and Portal eChat
13-02-2020
Special Fault Investigation - price and product changes
07-02-2020
Service Delivery Transformation Update
03-02-2020
Openreach ebXML/B2B gateway - new enterprise cloud sites and decommissioning of old sites
29-01-2020
More Focussed Appointments price changes
27-01-2020
EiVA integration into View My Job and Portal eChat Links
24-01-2020
Dark Fibre X product contract change notification
24-01-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal
16-01-2020
B2B gateway - Introduction of new enterprise cloud sites
23-12-2019
Service Delivery Transformation Update
23-12-2019
GEA, LLU, PIA Price Review
20-12-2019
Update: Contact channels in Gurugram affected by the Delhi protests
19-12-2019
Contact channels in Gurugram affected by the Delhi protests
16-12-2019
Changes to High Impact Provision Of Service (HIPOS) escalation route
16-12-2019
Changes to Gfast escalation routes
16-12-2019
Changes to Line Isolations Units escalation route
16-12-2019
Changes to Named engineer escalation route
09-12-2019
Notification of Product Stop Sells for the Salisbury and Mildenhall Trials
09-12-2019
Notification of Salisbury and Mildenhall trials start date
09-12-2019
Invitation to attend an event on the future of WLR and related products
06-12-2019
Impacts to our Customer Service team
27-11-2019
EMP system test which will change the prefix to order/fault report references in EMP
27-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites
25-11-2019
UPDATE: Agile appointing Proof of Concept
22-11-2019
Introduction of a new region for Dark Fibre X (DFX)
22-11-2019
Full Launch of Dark Fibre X product
20-11-2019
EiVA to eChat hand-off technical trial
15-11-2019
Agile appointing Proof of Concept
14-11-2019
Notification of intention to withdraw all Broadband Boost Products.
05-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites
01-11-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products
31-10-2019
Named Engineer Process Reminder
31-10-2019
ECC Pricing Update, effective from 2 December 2019 and 31 January 2020
30-10-2019
Openreach Webservice/XML Gateway. Decommissioning of old stack Infrastructure
30-10-2019
Review of Local Loop Unbundling (LLU) Ancillaries Prices
25-10-2019
Project Services pricing
24-10-2019
EMP system test which will change the prefix to order/fault report references in EMP
24-10-2019
Version withdrawal of XML services as part of EMP Release R4300
23-10-2019
Update on our CSM site in Pune India affected by the elections
17-10-2019
CSM site in Pune India will be affected by the elections
15-10-2019
Changes to Premium Business Helpdesk escalation routes
15-10-2019
Changes to Application Service Desk escalation routes
15-10-2019
Changes to SOGEA escalation routes
02-10-2019
Site Specific Risk Assessment Method Statement (SSRAMS) New Process Trial
27-09-2019
Invitation to the WLR withdrawal industry consultation working group
26-09-2019
Changes to ISDN2 and ISDN30 escalation routes
25-09-2019
Introduction of two new regions for Dark Fibre X (DFX)
20-09-2019
Issue with a change scheduled to be deployed in EMP R4150 on 21 September 2019
19-09-2019
Updated Confidential SOR Process
19-09-2019
Changes to bridge case target SLAs
13-09-2019
Notice of change to wabilling@bt.com email account
13-09-2019
FTTP Exchange/Single Order Exchange Upgrade trials consultation response
06-09-2019
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE
30-08-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products
19-08-2019
Premium Business Helpdesk Proforma Change
19-08-2019
The Electronic Communications Code(Conditions and Restrictions)Regulations 2003
15-08-2019
Non-Standard Lines Price Changes
15-08-2019
Engineering and Service Solutions Price Changes
08-08-2019
Network delivery under The Electronic Communications Code Regulations
25-07-2019
Consultation response extension FTTP Exchange/Single Order Exchange Upgrade trials
18-07-2019
Bulk Modification Price Change
18-07-2019
Project Services Optional Services
04-07-2019
Invitation to attend an event on the future of WLR and related products
02-07-2019
SLU Portfolio price changes
01-07-2019
Notice of change to wabilling@bt.com email account
27-06-2019
Fibre Cable (ECC) Price Change
25-06-2019
WLR withdrawal programme - subscribe to our newsletter
25-06-2019
WLR withdrawal programme - subscribe to our newsletter
17-06-2019
Consultation on FTTP Exchange Upgrade and Single Order Exchange Upgrade trials
17-06-2019
Consultation response on upgrading UK's digital infrastructure with GEA-FTTP
06-06-2019
UPDATE:Invitation to the WLR/SOTAP industry consultation working group
06-06-2019
Invitation to join a knowledge call on the WLR withdrawal programme
20-05-2019
Invitation to the WLR / SOTAP industry consultation working group
16-05-2019
Password protection of attachments
14-05-2019
Openreach to update design of end customer website
13-05-2019
EiVA chatbot availability in production
08-05-2019
Customer Service Management (CSM) teams
01-05-2019
Response extension for Upgrading the UK's digital infrastructure consultation
16-04-2019
Notification of amendments to changes scheduled to be deployed in EMP R4000+
15-04-2019
CSM site in Pune India will be affected by the national elections
01-04-2019
Publication of a revised dimensioning tool for the Flexible Comingling Product (FCP)
26-03-2019
Invitation to the WLR / SOTAP industry consultation working group
25-03-2019
Revised space licence fees for LLU and Access Locate
22-03-2019
Notification of amendments to a change scheduled to be deployed in EMP R4000 on 23 March 2019
21-03-2019
Openreach consultation on an exchange-based approach to upgrading the UK's digital infrastructure
20-03-2019
Notification of amendments to changes scheduled to be deployed in EMP R4000 on 23 March 2019
20-03-2019
Migration of legacy SDEDS to new Openreach Infrastructure
13-03-2019
Notification of an amendment to a change scheduled to be deployed in EMP R4000 on 23 March 2019
08-03-2019
Industry consultation on the UKs digital infrastructure
08-03-2019
Removing visit save on simultaneous provide of WLR3 / LLU MPF and GEA-FTTC
05-03-2019
Automatic Compensation - changes to support our customers
04-03-2019
Change to SIM2 orders matching period
04-03-2019
e-Chat for CP Complaints - Trial
04-03-2019
Changes to Openreach Portal Contact Us Page
28-02-2019
TRC and SFI prices for 2019/20
20-02-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products
19-02-2019
Pilot and roll-out of capability for Openreach IP authentication on GEA-FTTC services
19-02-2019
EiVA Chatbot Proof of Concept
15-02-2019
Notice of GBBU User Guide version update
08-02-2019
CP contact routes for DSO & ECRT teams
08-02-2019
Emergency Welfare Process Development Review
31-01-2019
Rollback of Change Deployed within EMP R3950 on 19 January 2019
30-01-2019
Invitation to the WLR / SOTAP industry consultation working group
24-01-2019
Improving the way new requests are raised to the Openreach Data Integrity Team
24-01-2019
Notification of Contracts - data protection changes
18-01-2019
Statement of Requirements System Changes
17-01-2019
EMP Release - raising manual Emergency Welfare faults
10-01-2019
Statement of Requirements System Changes
09-01-2019
CP personnel working beyond the Network Termination Equipment (NTE) Proof of Concept extension
07-01-2019
Reminder to register for the next WLR withdrawal industry consultation sub working group session
Openreach Presents: The UK Digital Upgrade
