Briefings

GEN033/21

07-04-2021
Invitation to the Dark Fibre Access Introduction Industry Session

GEN030/21

31-03-2021
WFTMR: Dark Fibre Inter-Exchange Price Changes

GEN028/21

23-03-2021
How to see service notifications and CP briefings

GEN027/21

23-03-2021
Security changes to access the Openreach Portal

GEN025/21

12-03-2021
Covid-19: Engineers working in customer premises and exchange buildings

GEN024/21

09-03-2021
Update to the Disputed No Access process

GEN022/21

24-02-2021
Changes to the Full Fibre Infrastructure Build (FFIB) bid management process

GEN021/21

19-02-2021
Changes to the Escalations Formwize, FTTP manager escalations

GEN020/21

16-02-2021
New features and enhancements on EiVA

GEN019/21

12-02-2021
Exchange Footprint Consultation – Publication of Additional Exchange Information

GEN018/21

11-02-2021
Increased demand into escalations

GEN017/21

10-02-2021
Improving engineer and end customer safety on appointed repair tasks during Covid

GEN016/21

09-02-2021
Openreach SDEDS Gateway Server Certificate Renewal SDEDS) gateway server certificate renewal

GEN015/21

03-02-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN014/21

03-02-2021
Dark Fibre X Pre-2000 Fibre Trial Extension

GEN013/21

02-02-2021
New features on EiVA for faults

GEN012/21

29-01-2021
HUD now available for all provision products

GEN011/21

28-01-2021
SOGEA reversion pricing to legacy products

GEN009/21

28-01-2021
Notice of essential maintenance of Ebilling system for 13 March 2021

GEN008/21

25-01-2021
Notification of product stop sells (withdrawal of new supply) in an additional 51 FTTP upgrade exchanges

GEN006/21

21-01-2021
New features on EiVA for faults

GEN005/21

21-01-2021
Copper Provision Policy is being changed for FTTP new site locations

GEN004/21

20-01-2021
Emergency Welfare Process Updates

GEN003/21

18-01-2021
All Provision and Repair / Risk Assessments and Method Statements process

GEN002/21

13-01-2021
Openreach Customer portal - January 2021 review sessions

GEN001/21

04-01-2021
Direct End Customer Contact Proof of Concept

GEN118/20

23-12-2020
Emergency Welfare Process Update

GEN117/20

23-12-2020
Additional guidance related to pricing for leased lines used to aggregate FTTP

GEN116/20

22-12-2020
New features on EiVA for faults

GEN115/20

22-12-2020
New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details

GEN114/20

22-12-2020
Improvement for Customer Satisfaction Surveys on EiVA

GEN113/20

18-12-2020
WLR Withdrawal - Reminder of national WLR product withdrawal

GEN112/20

18-12-2020
Openreach is announcing over 5,000 new jobs

GEN111/20

11-12-2020
Withdrawal of key worker process for all products

GEN109/20

10-12-2020
Latest customer portal migration plan

GEN110/20

10-12-2020
Invitation to Customer Service Plan and other processes best practice call

GEN108/20

07-12-2020
Version withdrawal of XML services as part of EMP Release R4600

GEN107/20

03-12-2020
Consultation on Openreach‘s Future Handover Architecture and Exchange Footprint

GEN105/20

02-12-2020
Repair Journey Customer Improvements

GEN104/20

01-12-2020
Network In Advance price change

GEN102/20

30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises

GEN103/20

30-11-2020
CSM EiVA amend appointments - temporary removal of the expedite function

GEN101/20

30-11-2020
Notification of Stop Sell exceptions process and launch pack available on the Openreach website

GEN100/20

24-11-2020
Rescheduled customer portal show and tell dashboard sessions

GEN099/20

20-11-2020
Notice for introduction of new field to bill back up files

GEN097/20

17-11-2020
Direct End Customer Contact Proof of Concept

GEN095/20

16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working

GEN096/20

16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working

GEN094/20

12-11-2020
New customer portal migration plan

GEN093/20

11-11-2020
New customer portal show and tell sessions on Webex

GEN092/20

11-11-2020
Price Changes to Engineering Services and Service Solutions

GEN091/20

06-11-2020
Exceptions Best Practice Guide for IT System issues

GEN090/20

06-11-2020
Browser compatibility matrix updated

GEN088/20

05-11-2020
CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process

GEN089/20

05-11-2020
Novations and Transfers of Service Price Changes

GEN087/20

04-11-2020
Site Specific Risk Assessment, Out of Hours appointments and Named Engineer new process

GEN086/20

30-10-2020
Openreach ebXML Gateway New Site Introduction

Gen085/20

23-10-2020
CSM team intraday performance report

GEN083/20

21-10-2020
Changes to Cease Before Provide

GEN082/20

20-10-2020
New features on HUD and EiVA

GEN081/20

16-10-2020
Mobile Infill Infrastructure (MiiS)

GEN079/20

12-10-2020
Update on Openreach Coronavirus Test and Protect Process

GEN080/20

12-10-2020
Change of contact details for Openreach Billing Dispute Escalations - All Products

GEN078/20

05-10-2020
Notification of product stop sells in an additional 51 FTTP upgrade exchanges

GEN077/20

30-09-2020
Version 3 of the deemed consent principles handbook

GEN075/20

29-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) gateway Disaster Recovery (DR) switch

GEN076/20

29-09-2020
Invitation to the Transitioning Copper Services to All IP working group

GEN073/20

22-09-2020
SML3 and SML4 launch on Gfast, SOGEA and SOGfast

GEN071/20

18-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) Gateway Migration Complete

GEN068/20

07-09-2020
Publication of repair best practice guides

GEN070/19

06-09-2020
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE

GEN067/20

01-09-2020
Site Specific Risk Assessment, Out of Hours and Named Engineer new process

GEN066/20

28-08-2020
An update on our chat performance

GEN065/20

26-08-2020
Notice of pricing change for non-tech change modify

GEN064/20

25-08-2020
Changes to our Provision opening hours

GEN063/20

25-08-2020
Update on our direct end customer contact proof of concept

GEN060/20

21-08-2020
Changes to the Escalations Process

GEN062/20

21-08-2020
An update on our chat performance

GEN061/20

21-08-2020
Non Standard Lines Price Changes

GEN059/20

19-08-2020
Price Change to Bulk Modification of SOGEA and SOGFast SML

GEN058/20

17-08-2020
Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices

GEN057/20

14-08-2020
Withdrawal of FTTP Managed Installation modules

GEN056/20

10-08-2020
Publication of Service Layer Data guidance

GEN062/19

08-08-2020
Soft Launch of Dark Fibre X product (including prices)

GEN063/19

08-08-2020
Notice of GBBU User Guide version update

GEN055/20

07-08-2020
SINs/STINs change of URL and email address for enquiries and questions

GEN059/19

07-08-2020
Weather conditions in India

GEN057/19

02-08-2020
SOR8492: CP personnel working beyond the NTE - in-life process launch

GEN058/19

02-08-2020
SOR8492: CP personnel working beyond the NTE - in-life process launch

GEN054/20

29-07-2020
Price Changes to GEA Ancillary Products

GEN053/20

24-07-2020
Communications Provider Itemised Statement (CPIS) file transfer

GEN052/20

17-07-2020
EiVA fixes for SIM orders and Repair Identification

GEN051/20

10-07-2020
Current CSM desk performance

GEN050/20

09-07-2020
Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell

GEN049/20

09-07-2020
Invitation to the Transitioning Copper Services to All IP working group

GEN048/20

08-07-2020
Service Delivery transformation update

GEN047/20

07-07-2020
Publication of repair best practice guides

GEN046/20

06-07-2020
Update: Openreach chat solution and EiVA migration 4 July 2020

GEN045/20

02-07-2020
Reminder: Openreach chat solution and EiVA migration to go live by 06:00, 4 July 2020

GEN044/20

01-07-2020
Direct end customer contact proof of concept

GEN043/20

01-07-2020
Review of Local Loop Unbundling (LLU) Ancillaries Prices

GEN042/20

29-06-2020
Notification of product stop sells in an additional 117 FTTP upgrade exchanges

GEN040/20

25-06-2020
Data improvements to the eMLC dialogue service

GEN041/20

25-06-2020
New Circuit fault scheduling self-serve updates

GEN038/20

18-06-2020
CP systems incident notification to Openreach

GEN039/20

18-06-2020
Escalations Trial change in acceptance criteria

GEN046/19

12-06-2020
Improving the way new user registration requests are sent to the ORDI Team

GEN037/20

10-06-2020
New sub-processors (data privacy) - notification of update to log

GEN032/20

06-06-2020
Invitation to the WLR industry consultation working group

GEN035/20

05-06-2020
eChat changes: implementation of EiVA and changing eChat platform

GEN042/19

22-05-2020
SDEDS Server Certificate Renewal

GEN034/20

22-05-2020
Planned Engineering Work and Incident Notifications

GEN041/19

20-05-2020
Electrical compliance requirements for LLU and Access Locate Points of Presence

GEN033/20

19-05-2020
Updated EMP Plus release dates

GEN030/20

05-05-2020
Bringing forward provision appointments on behalf of CPs

GEN031/20

05-05-2020
Notice of GBBU User Guide version update

GEN028/20

29-04-2020
Emergency Welfare Echat Trial

GEN029/20

29-04-2020
Openreach ebXML/B2B Gateway Signing Certificate Renewal

GEN027/20

28-04-2020
New Openreach Portal workshops

GEN026/20

23-04-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Vulnerable End Customers

GEN024/20

21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN025/20

21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN033/19

18-04-2020
Notification of the deployment of a change which was scheduled in EMP R4000 on 23 March 2019

GEN023/20

14-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN022/20

09-04-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal

GEN021/20

08-04-2020
Escalations Trial Change to Acceptance Criteria

GEN020/20

02-04-2020
PIA Ancillary Items and SLU Joint Box Break-In Price Changes

GEN019/20

01-04-2020
Escalations Trial Change to Acceptance Criteria

GEN018/20

23-03-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Forced Migrations

GEN017/20

20-03-2020
Changes to our offshore call centre availability on Sunday 22 March

GEN016/20

12-03-2020
Version withdrawal of XML services as part of EMP Release R4400

GEN015/20

11-03-2020
Change to WLR withdrawal working group meeting planned for 16 March 2020

GEN014/20

28-02-2020
TRC and AVC prices for 2020/21

GEN013/20

27-02-2020
GEA Cablelink cease price change

GEN012/20

26-02-2020
Openreach SDEDS Gateway Migration to Enterprise cloud sites.

GEN011/20

25-02-2020
Launch pricing for two SOGEA/SOGFast Site Visit Reasons (SVR)

GEN010/20

24-02-2020
Invitation to the WLR industry consultation working group

GEN009/20

21-02-2020
Update on EiVA integration into View My Job and Portal eChat

GEN008/20

13-02-2020
Special Fault Investigation - price and product changes

GEN007/20

07-02-2020
Service Delivery Transformation Update

GEN006/20

03-02-2020
Openreach ebXML/B2B gateway - new enterprise cloud sites and decommissioning of old sites

GEN005/20

29-01-2020
More Focussed Appointments price changes

GEN004/20

27-01-2020
EiVA integration into View My Job and Portal eChat Links

GEN002/20

24-01-2020
Dark Fibre X product contract change notification

GEN003/20

24-01-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal

GEN001/20

16-01-2020
B2B gateway - Introduction of new enterprise cloud sites

GEN112/19

23-12-2019
Service Delivery Transformation Update

GEN111/19

20-12-2019
Update: Contact channels in Gurugram affected by the Delhi protests

GEN110/19

19-12-2019
Contact channels in Gurugram affected by the Delhi protests

GEN107/19

16-12-2019
Changes to High Impact Provision Of Service (HIPOS) escalation route

GEN108/19

16-12-2019
Changes to Gfast escalation routes

GEN106/19

16-12-2019
Changes to Line Isolations Units escalation route

GEN109/19

16-12-2019
Changes to Named engineer escalation route

GEN103/19

09-12-2019
Notification of Product Stop Sells for the Salisbury and Mildenhall Trials

GEN104/19

09-12-2019
Notification of Salisbury and Mildenhall trials start date

GEN105/19

09-12-2019
Invitation to attend an event on the future of WLR and related products

GEN102/19

06-12-2019
Impacts to our Customer Service team

GEN100/19

27-11-2019
EMP system test which will change the prefix to order/fault report references in EMP

GEN101/19

27-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites

GEN099/19

25-11-2019
UPDATE: Agile appointing Proof of Concept

GEN097/19

22-11-2019
Introduction of a new region for Dark Fibre X (DFX)

GEN098/19

22-11-2019
Full Launch of Dark Fibre X product

GEN096/19

20-11-2019
EiVA to eChat hand-off technical trial

GEN095/19

15-11-2019
Agile appointing Proof of Concept

GEN094/19

14-11-2019
Notification of intention to withdraw all Broadband Boost Products.

GEN093/19

05-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites

GEN092/19

01-11-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN091/19

31-10-2019
Named Engineer Process Reminder

GEN090/19

31-10-2019
ECC Pricing Update, effective from 2 December 2019 and 31 January 2020

GEN088/19

30-10-2019
Openreach Webservice/XML Gateway. Decommissioning of old stack Infrastructure

GEN089/19

30-10-2019
Review of Local Loop Unbundling (LLU) Ancillaries Prices

GEN085/19

24-10-2019
EMP system test which will change the prefix to order/fault report references in EMP

GEN086/19

24-10-2019
Version withdrawal of XML services as part of EMP Release R4300

GEN084/19

23-10-2019
Update on our CSM site in Pune India affected by the elections

GEN083/19

17-10-2019
CSM site in Pune India will be affected by the elections

GEN082/19

15-10-2019
Changes to Premium Business Helpdesk escalation routes

GEN080/19

15-10-2019
Changes to Application Service Desk escalation routes

GEN081/19

15-10-2019
Changes to SOGEA escalation routes

GEN079/19

02-10-2019
Site Specific Risk Assessment Method Statement (SSRAMS) New Process Trial

GEN078/19

27-09-2019
Invitation to the WLR withdrawal industry consultation working group

GEN077/19

26-09-2019
Changes to ISDN2 and ISDN30 escalation routes

GEN076/19

25-09-2019
Introduction of two new regions for Dark Fibre X (DFX)

GEN075/19

20-09-2019
Issue with a change scheduled to be deployed in EMP R4150 on 21 September 2019

GEN074/19

19-09-2019
Updated Confidential SOR Process

GEN073/19

19-09-2019
Changes to bridge case target SLAs

GEN071/19

13-09-2019
Notice of change to wabilling@bt.com email account

GEN072/19

13-09-2019
FTTP Exchange/Single Order Exchange Upgrade trials consultation response

GEN070/19

06-09-2019
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE

GEN069/19

30-08-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN068/19

19-08-2019
Premium Business Helpdesk Proforma Change

GEN067/19

19-08-2019
The Electronic Communications Code(Conditions and Restrictions)Regulations 2003

GEN065/19

15-08-2019
Non-Standard Lines Price Changes

GEN066/19

15-08-2019
Engineering and Service Solutions Price Changes

GEN064/19

08-08-2019
Network delivery under The Electronic Communications Code Regulations

GEN056/19

25-07-2019
Consultation response extension FTTP Exchange/Single Order Exchange Upgrade trials

GEN054/19

18-07-2019
Bulk Modification Price Change

GEN055/19

18-07-2019
Project Services Optional Services

GEN053/19

04-07-2019
Invitation to attend an event on the future of WLR and related products

GEN052/19

02-07-2019
SLU Portfolio price changes

GEN051/19

01-07-2019
Notice of change to wabilling@bt.com email account

GEN050/19

27-06-2019
Fibre Cable (ECC) Price Change

GEN049/19

25-06-2019
WLR withdrawal programme - subscribe to our newsletter

GEN049/19

25-06-2019
WLR withdrawal programme - subscribe to our newsletter

GEN047/19

17-06-2019
Consultation on FTTP Exchange Upgrade and Single Order Exchange Upgrade trials

GEN048/19

17-06-2019
Consultation response on upgrading UK's digital infrastructure with GEA-FTTP

GEN044/19

06-06-2019
UPDATE:Invitation to the WLR/SOTAP industry consultation working group

GEN045/19

06-06-2019
Invitation to join a knowledge call on the WLR withdrawal programme

GEN040/19

20-05-2019
Invitation to the WLR / SOTAP industry consultation working group

GEN039/19

16-05-2019
Password protection of attachments

GEN038/19

14-05-2019
Openreach to update design of end customer website

GEN037/19

13-05-2019
EiVA chatbot availability in production

GEN036/19

08-05-2019
Customer Service Management (CSM) teams

GEN035/19

01-05-2019
Response extension for Upgrading the UK's digital infrastructure consultation

GEN032/19

16-04-2019
Notification of amendments to changes scheduled to be deployed in EMP R4000+

GEN031/19

15-04-2019
CSM site in Pune India will be affected by the national elections

GEN030/19

01-04-2019
Publication of a revised dimensioning tool for the Flexible Comingling Product (FCP)

GEN029/19

26-03-2019
Invitation to the WLR / SOTAP industry consultation working group

GEN028/19

25-03-2019
Revised space licence fees for LLU and Access Locate

GEN027/19

22-03-2019
Notification of amendments to a change scheduled to be deployed in EMP R4000 on 23 March 2019

GEN026/19

21-03-2019
Openreach consultation on an exchange-based approach to upgrading the UK's digital infrastructure

GEN025/19

20-03-2019
Notification of amendments to changes scheduled to be deployed in EMP R4000 on 23 March 2019

GEN024/19

20-03-2019
Migration of legacy SDEDS to new Openreach Infrastructure

GEN023/19

13-03-2019
Notification of an amendment to a change scheduled to be deployed in EMP R4000 on 23 March 2019

GEN021/19

08-03-2019
Industry consultation on the UKs digital infrastructure

GEN022/19

08-03-2019
Removing visit save on simultaneous provide of WLR3 / LLU MPF and GEA-FTTC

GEN020/19

05-03-2019
Automatic Compensation - changes to support our customers

GEN019/19

04-03-2019
Change to SIM2 orders matching period

GEN017/19

04-03-2019
e-Chat for CP Complaints - Trial

GEN018/19

04-03-2019
Changes to Openreach Portal Contact Us Page

GEN016/19

28-02-2019
TRC and SFI prices for 2019/20

GEN014/19

20-02-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN015/19

19-02-2019
Pilot and roll-out of capability for Openreach IP authentication on GEA-FTTC services

GEN013/19

19-02-2019
EiVA Chatbot Proof of Concept

GEN012/19

15-02-2019
Notice of GBBU User Guide version update

GEN010/19

08-02-2019
CP contact routes for DSO & ECRT teams

GEN011/19

08-02-2019
Emergency Welfare Process Development Review

GEN009/19

31-01-2019
Rollback of Change Deployed within EMP R3950 on 19 January 2019

GEN008/19

30-01-2019
Invitation to the WLR / SOTAP industry consultation working group

GEN006/19

24-01-2019
Improving the way new requests are raised to the Openreach Data Integrity Team

GEN007/19

24-01-2019
Notification of Contracts - data protection changes

GEN005/19

18-01-2019
Statement of Requirements System Changes

GEN004/19

17-01-2019
EMP Release - raising manual Emergency Welfare faults

GEN003/19

10-01-2019
Statement of Requirements System Changes

GEN002/19

09-01-2019
CP personnel working beyond the Network Termination Equipment (NTE) Proof of Concept extension

GEN001/19

07-01-2019
Reminder to register for the next WLR withdrawal industry consultation sub working group session

GEN106/20

Openreach Presents: The UK Digital Upgrade