GEN006/21

21-01-2021
New features on EiVA for faults

GEN005/21

21-01-2021
Copper Provision Policy is being changed for FTTP new site locations

GEN004/21

20-01-2021
Emergency Welfare Process Updates

GEN003/21

18-01-2021
GEN003/21 All Provision and Repair / Risk Assessments and Method Statements process

GEN002/21

13-01-2021
GEN002/21 Openreach Customer portal - January 2021 review sessions

GEN001/21

04-01-2021
GEN001/21 Direct End Customer Contact Proof of Concept

GEN118/20

23-12-2020
GEN118/20 Emergency Welfare Process Update

GEN117/20

23-12-2020
GEN117/20 Additional guidance related to pricing for leased lines used to aggregate FTTP

GEN116/20

22-12-2020
GEN116/20 New features on EiVA for faults

GEN115/20

22-12-2020
GEN115/20 New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details

GEN114/20

22-12-2020
GEN114/20 Improvement for Customer Satisfaction Surveys on EiVA

GEN113/20

18-12-2020
GEN113/20 WLR Withdrawal - Reminder of national WLR product withdrawal

GEN112/20

18-12-2020
GEN112/20 Openreach is announcing over 5,000 new jobs

GEN111/20

11-12-2020
Withdrawal of key worker process for all products

GEN110/20

10-12-2020
Invitation to Customer Service Plan and other processes best practice call

GEN109/20

10-12-2020
Latest customer portal migration plan

GEN108/20

07-12-2020
Version withdrawal of XML services as part of EMP Release R4600

GEN107/20

03-12-2020
Consultation on Openreach‘s Future Handover Architecture and Exchange Footprint

GEN105/20

02-12-2020
Repair Journey Customer Improvements

GEN104/20

01-12-2020
Network In Advance price change

GEN103/20

30-11-2020
CSM EiVA amend appointments - temporary removal of the expedite function

GEN102/20

30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises

GEN101/20

30-11-2020
Notification of Stop Sell exceptions process and launch pack available on the Openreach website

GEN100/20

24-11-2020
Rescheduled customer portal show and tell dashboard sessions

GEN099/20

20-11-2020
Notice for introduction of new field to bill back up files

GEN097/20

17-11-2020
Direct End Customer Contact Proof of Concept

GEN096/20

16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working

GEN095/20

16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working

GEN094/20

12-11-2020
New customer portal migration plan

GEN093/20

11-11-2020
New customer portal show and tell sessions on Webex

GEN092/20

11-11-2020
Price Changes to Engineering Services and Service Solutions

GEN091/20

06-11-2020
Exceptions Best Practice Guide for IT System issues

GEN090/20

06-11-2020
Browser compatibility matrix updated

GEN089/20

05-11-2020
Novations and Transfers of Service Price Changes

GEN088/20

05-11-2020
CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process

GEN087/20

04-11-2020
Site Specific Risk Assessment, Out of Hours appointments and Named Engineer new process

GEN086/20

30-10-2020
GEN086/20 Openreach ebXML Gateway New Site Introduction

Gen085/20

23-10-2020
CSM team intraday performance report

GEN084/20

23-10-2020
GEN084/20 DFX Pre-2000 Fibre Trial

GEN083/20

21-10-2020
GEN083/20 Changes to Cease Before Provide

GEN082/20

20-10-2020
GEN082/20 New features on HUD and EiVA

GEN081/20

16-10-2020
GEN081/20 Mobile Infill Infrastructure (MiiS)

GEN079/20

12-10-2020
GEN079/20 Update on Openreach Coronavirus Test and Protect Process

GEN080/20

12-10-2020
GEN080/20 Change of contact details for Openreach Billing Dispute Escalations - All Products

GEN078/20

05-10-2020
GEN078/20 Notification of product stop sells in an additional 51 FTTP upgrade exchanges

GEN077/20

30-09-2020
GEN077/20 Version 3 of the deemed consent principles handbook

GEN075/20

29-09-2020
GEN075/20 Openreach Secure Data Exchange and Distribution System (SDEDS) gateway Disaster Recovery (DR) switch

GEN076/20

29-09-2020
GEN076/20 Invitation to the Transitioning Copper Services to All IP working group

GEN072/20

22-09-2020
GEN072/20 SML4 price increase

GEN073/20

22-09-2020
GEN073/20 SML3 and SML4 launch on Gfast, SOGEA and SOGfast

GEN071/20

18-09-2020
GEN071/20 Openreach Secure Data Exchange and Distribution System (SDEDS) Gateway Migration Complete

GEN069/20

14-09-2020
GEN069/20 Change to CSM chat terms

GEN068/20

07-09-2020
GEN068/20 Publication of repair best practice guides

GEN070/19

06-09-2020
GEN070/19 Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE

GEN067/20

01-09-2020
GEN067/20 Site Specific Risk Assessment, Out of Hours and Named Engineer new process

GEN066/20

28-08-2020
GEN066/20 An update on our chat performance

GEN065/20

26-08-2020
GEN065/20 Notice of pricing change for non-tech change modify

GEN064/20

25-08-2020
GEN064/20 Changes to our Provision opening hours

GEN063/20

25-08-2020
GEN063/20 Update on our direct end customer contact proof of concept

GEN060/20

21-08-2020
GEN060/20 Changes to the Escalations Process

GEN062/20

21-08-2020
GEN062/20 An update on our chat performance

GEN061/20

21-08-2020
GEN061/20 Non Standard Lines Price Changes

GEN059/20

19-08-2020
GEN059/20 Price Change to Bulk Modification of SOGEA and SOGFast SML

GEN058/20

17-08-2020
GEN058/20 Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices

GEN057/20

14-08-2020
GEN057/20 Withdrawal of FTTP Managed Installation modules

GEN056/20

10-08-2020
GEN056/20 Publication of Service Layer Data guidance

GEN062/19

08-08-2020
GEN062/19 Soft Launch of Dark Fibre X product (including prices)

GEN063/19

08-08-2020
GEN063/19 Notice of GBBU User Guide version update

GEN055/20

07-08-2020
GEN055/20 SINs/STINs change of URL and email address for enquiries and questions

GEN059/19

07-08-2020
GEN059/19 Weather conditions in India

GEN057/19

02-08-2020
GEN058/19 SOR8492: CP personnel working beyond the NTE - in-life process launch

GEN058/19

02-08-2020
GEN058/19 SOR8492: CP personnel working beyond the NTE - in-life process launch

GEN054/20

29-07-2020
GEN054/20 Price Changes to GEA Ancillary Products

GEN053/20

24-07-2020
GEN053/20 Communications Provider Itemised Statement (CPIS) file transfer

GEN052/20

17-07-2020
GEN052/20 EiVA fixes for SIM orders and Repair Identification

GEN051/20

10-07-2020
GEN051/20 Current CSM desk performance

GEN050/20

09-07-2020
GEN050/20 Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell

GEN049/20

09-07-2020
GEN049/20 Invitation to the Transitioning Copper Services to All IP working group

GEN048/20

08-07-2020
GEN048/20 Service Delivery transformation update

GEN047/20

07-07-2020
GEN047/20 Publication of repair best practice guides

GEN046/20

06-07-2020
GEN046/20 Update: Openreach chat solution and EiVA migration 4 July 2020

GEN045/20

02-07-2020
GEN045/20 Reminder: Openreach chat solution and EiVA migration to go live by 06:00, 4 July 2020

GEN044/20

01-07-2020
GEN044/20 Direct end customer contact proof of concept

GEN043/20

01-07-2020
GEN043/20 Review of Local Loop Unbundling (LLU) Ancillaries Prices

GEN042/20

29-06-2020
GEN042/20 Notification of product stop sells in an additional 117 FTTP upgrade exchanges

GEN040/20

25-06-2020
GEN040/20 Data improvements to the eMLC dialogue service

GEN041/20

25-06-2020
GEN041/20 New Circuit fault scheduling self-serve updates

GEN038/20

18-06-2020
GEN038/20 CP systems incident notification to Openreach

GEN039/20

18-06-2020
GEN039/20 Escalations Trial change in acceptance criteria

GEN046/19

12-06-2020
GEN046/19 Improving the way new user registration requests are sent to the ORDI Team

GEN037/20

10-06-2020
GEN037/20 New sub-processors (data privacy) - notification of update to log

GEN036/20

08-06-2020
GEN036/20 Bulk Updates Trial Process

GEN032/20

06-06-2020
GEN032/20 Invitation to the WLR industry consultation working group

GEN035/20

05-06-2020
GEN035/20 eChat changes: implementation of EiVA and changing eChat platform

GEN042/19

22-05-2020
GEN042/19 SDEDS Server Certificate Renewal

GEN034/20

22-05-2020
GEN034/20 Planned Engineering Work and Incident Notifications

GEN041/19

20-05-2020
GEN041/19 Electrical compliance requirements for LLU and Access Locate Points of Presence

GEN033/20

19-05-2020
GEN033/20 Updated EMP Plus release dates

GEN030/20

05-05-2020
GEN030/20 Bringing forward provision appointments on behalf of CPs

GEN031/20

05-05-2020
GEN031/20 Notice of GBBU User Guide version update

GEN028/20

29-04-2020
GEN028/20 Emergency Welfare Echat Trial

GEN029/20

29-04-2020
GEN029/20 Openreach ebXML/B2B Gateway Signing Certificate Renewal

GEN027/20

28-04-2020
GEN027/20 New Openreach Portal workshops

GEN026/20

23-04-2020
GEN026/20 WLR Withdrawal Industry Working Group: A More Focused Session on Vulnerable End Customers

GEN024/20

21-04-2020
GEN024/20 Supporting UK Small and Medium Enterprises (SMEs)

GEN025/20

21-04-2020
GEN025/20 Supporting UK Small and Medium Enterprises (SMEs)

GEN033/19

18-04-2020
GEN033/19 Notification of the deployment of a change which was scheduled in EMP R4000 on 23 March 2019

GEN023/20

14-04-2020
GEN023/20 Supporting UK Small and Medium Enterprises (SMEs)

GEN022/20

09-04-2020
GEN022/20 Openreach ebXML/B2B Gateway Server Certificate Renewal

GEN021/20

08-04-2020
GEN021/20 Escalations Trial Change to Acceptance Criteria

GEN020/20

02-04-2020
GEN020/20 PIA Ancillary Items and SLU Joint Box Break-In Price Changes

GEN019/20

01-04-2020
GEN019/20 Escalations Trial Change to Acceptance Criteria

GEN018/20

23-03-2020
GEN018/20 WLR Withdrawal Industry Working Group: A More Focused Session on Forced Migrations

GEN017/20

20-03-2020
GEN017/20 Changes to our offshore call centre availability on Sunday 22 March

GEN016/20

12-03-2020
GEN016/20 Version withdrawal of XML services as part of EMP Release R4400

GEN015/20

11-03-2020
GEN015/20 Change to WLR withdrawal working group meeting planned for 16 March 2020

GEN014/20

28-02-2020
GEN014/20 TRC and AVC prices for 2020/21

GEN013/20

27-02-2020
GEN013/20 GEA Cablelink cease price change

GEN012/20

26-02-2020
GEN012/20 Openreach SDEDS Gateway Migration to Enterprise cloud sites.

GEN011/20

25-02-2020
GEN011/20 Launch pricing for two SOGEA/SOGFast Site Visit Reasons (SVR)

GEN010/20

24-02-2020
GEN010/20 Invitation to the WLR industry consultation working group

GEN009/20

21-02-2020
GEN009/20 Update on EiVA integration into View My Job and Portal eChat

GEN008/20

13-02-2020
GEN008/20 Special Fault Investigation - price and product changes

GEN007/20

07-02-2020
GEN007/20 Service Delivery Transformation Update

GEN006/20

03-02-2020
GEN006/20 Openreach ebXML/B2B gateway - new enterprise cloud sites and decommissioning of old sites

GEN005/20

29-01-2020
GEN005/20 More Focussed Appointments price changes

GEN004/20

27-01-2020
GEN004/20 EiVA integration into View My Job and Portal eChat Links

GEN002/20

24-01-2020
GEN002/20 Dark Fibre X product contract change notification

GEN003/20

24-01-2020
GEN003/20 Openreach ebXML/B2B Gateway Server Certificate Renewal

GEN001/20

16-01-2020
GEN001/20 B2B gateway - Introduction of new enterprise cloud sites

GEN112/19

23-12-2019
GEN112/19 Service Delivery Transformation Update

GEN113/19

23-12-2019
GEN113/19 GEA, LLU, PIA Price Review

GEN111/19

20-12-2019
GEN111/19 Update: Contact channels in Gurugram affected by the Delhi protests

GEN110/19

19-12-2019
GEN110/19 Contact channels in Gurugram affected by the Delhi protests

GEN107/19

16-12-2019
GEN107/19 Changes to High Impact Provision Of Service (HIPOS) escalation route

GEN108/19

16-12-2019
GEN108/19 Changes to Gfast escalation routes

GEN106/19

16-12-2019
GEN106/19 Changes to Line Isolations Units escalation route

GEN109/19

16-12-2019
GEN109/19 Changes to Named engineer escalation route

GEN103/19

09-12-2019
GEN103/19 Notification of Product Stop Sells for the Salisbury and Mildenhall Trials

GEN104/19

09-12-2019
GEN104/19 Notification of Salisbury and Mildenhall trials start date

GEN105/19

09-12-2019
GEN105/19 Invitation to attend an event on the future of WLR and related products

GEN102/19

06-12-2019
GEN102/19 Impacts to our Customer Service team

GEN100/19

27-11-2019
GEN100/19 EMP system test which will change the prefix to order/fault report references in EMP

GEN101/19

27-11-2019
GEN101/19 Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites

GEN099/19

25-11-2019
GEN099/19 UPDATE: Agile appointing Proof of Concept

GEN097/19

22-11-2019
GEN097/19 Introduction of a new region for Dark Fibre X (DFX)

GEN098/19

22-11-2019
GEN098/19 Full Launch of Dark Fibre X product

GEN096/19

20-11-2019
GEN096/19 EiVA to eChat hand-off technical trial

GEN095/19

15-11-2019
GEN095/19 Agile appointing Proof of Concept

GEN094/19

14-11-2019
GEN094/19 Notification of intention to withdraw all Broadband Boost Products.

GEN093/19

05-11-2019
GEN093/19 Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites

GEN092/19

01-11-2019
GEN092/19 Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN091/19

31-10-2019
GEN091/19 Named Engineer Process Reminder

GEN090/19

31-10-2019
GEN090/19 ECC Pricing Update, effective from 2 December 2019 and 31 January 2020

GEN089/19

30-10-2019
GEN089/19 Review of Local Loop Unbundling (LLU) Ancillaries Prices

GEN088/19

30-10-2019
GEN088/19 Openreach Webservice/XML Gateway. Decommissioning of old stack Infrastructure

GEN087/19

25-10-2019
GEN087/19 Project Services pricing

GEN085/19

24-10-2019
GEN085/19 EMP system test which will change the prefix to order/fault report references in EMP

GEN086/19

24-10-2019
GEN086/19 Version withdrawal of XML services as part of EMP Release R4300

GEN084/19

23-10-2019
GEN084/19 Update on our CSM site in Pune India affected by the elections

GEN083/19

17-10-2019
GEN083/19 CSM site in Pune India will be affected by the elections

GEN081/19

15-10-2019
GEN081/19 Changes to SOGEA escalation routes

GEN082/19

15-10-2019
GEN082/19 Changes to Premium Business Helpdesk escalation routes

GEN080/19

15-10-2019
GEN080/19 Changes to Application Service Desk escalation routes

GEN079/19

02-10-2019
GEN079/19 Site Specific Risk Assessment Method Statement (SSRAMS) New Process Trial

GEN078/19

27-09-2019
GEN078/19 Invitation to the WLR withdrawal industry consultation working group

GEN077/19

26-09-2019
GEN077/19 Changes to ISDN2 and ISDN30 escalation routes

GEN076/19

25-09-2019
GEN076/19 Introduction of two new regions for Dark Fibre X (DFX)

GEN075/19

20-09-2019
GEN075/19 Issue with a change scheduled to be deployed in EMP R4150 on 21 September 2019

GEN073/19

19-09-2019
GEN073/19 Changes to bridge case target SLAs

GEN074/19

19-09-2019
GEN074/19 Updated Confidential SOR Process

GEN071/19

13-09-2019
GEN071/19 Notice of change to wabilling@bt.com email account

GEN072/19

13-09-2019
GEN072/19 FTTP Exchange/Single Order Exchange Upgrade trials consultation response

GEN070/19

06-09-2019
GEN070/19 Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE

GEN069/19

30-08-2019
GEN069/19 Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN067/19

19-08-2019
GEN067/19 The Electronic Communications Code(Conditions and Restrictions)Regulations 2003

GEN068/19

19-08-2019
GEN068/19 Premium Business Helpdesk Proforma Change

GEN065/19

15-08-2019
GEN065/19 Non-Standard Lines Price Changes

GEN066/19

15-08-2019
GEN066/19 Engineering and Service Solutions Price Changes

GEN064/19

08-08-2019
GEN064/19 Network delivery under The Electronic Communications Code Regulations

GEN056/19

25-07-2019
GEN056/19 Consultation response extension FTTP Exchange/Single Order Exchange Upgrade trials

GEN055/19

18-07-2019
GEN055/19 Project Services Optional Services

GEN054/19

18-07-2019
GEN054/19 Bulk Modification Price Change

GEN053/19

04-07-2019
GEN053/19 Invitation to attend an event on the future of WLR and related products

GEN052/19

02-07-2019
GEN052/19 SLU Portfolio price changes

GEN051/19

01-07-2019
GEN051/19 Notice of change to wabilling@bt.com email account

GEN050/19

27-06-2019
GEN050/19 Fibre Cable (ECC) Price Change

GEN049/19

25-06-2019
GEN049/19 WLR withdrawal programme - subscribe to our newsletter

GEN049/19

25-06-2019
GEN049/19 WLR withdrawal programme - subscribe to our newsletter

GEN048/19

17-06-2019
GEN048/19 Consultation response on upgrading UK's digital infrastructure with GEA-FTTP

GEN047/19

17-06-2019
GEN047/19 Consultation on FTTP Exchange Upgrade and Single Order Exchange Upgrade trials

GEN044/19

06-06-2019
GEN044/19 UPDATE:Invitation to the WLR/SOTAP industry consultation working group

GEN045/19

06-06-2019
GEN045/19 Invitation to join a knowledge call on the WLR withdrawal programme

GEN040/19

20-05-2019
GEN040/19 Invitation to the WLR / SOTAP industry consultation working group

GEN039/19

16-05-2019
GEN039/19 Password protection of attachments

GEN038/19

14-05-2019
GEN038/19 Openreach to update design of end customer website

GEN037/19

13-05-2019
GEN037/19 EiVA chatbot availability in production

GEN036/19

08-05-2019
GEN036/19 Customer Service Management (CSM) teams

GEN035/19

01-05-2019
GEN035/19 Response extension for Upgrading the UK's digital infrastructure consultation

GEN032/19

16-04-2019
GEN032/19 Notification of amendments to changes scheduled to be deployed in EMP R4000+

GEN031/19

15-04-2019
GEN031/19 CSM site in Pune India will be affected by the national elections

GEN030/19

01-04-2019
GEN030/19 Publication of a revised dimensioning tool for the Flexible Comingling Product (FCP)

GEN029/19

26-03-2019
GEN029/19 Invitation to the WLR / SOTAP industry consultation working group

GEN028/19

25-03-2019
GEN028/19 Revised space licence fees for LLU and Access Locate

GEN027/19

22-03-2019
GEN027/19 Notification of amendments to a change scheduled to be deployed in EMP R4000 on 23 March 2019

GEN026/19

21-03-2019
GEN026/19 Openreach consultation on an exchange-based approach to upgrading the UK's digital infrastructure

GEN025/19

20-03-2019
GEN025/19 Notification of amendments to changes scheduled to be deployed in EMP R4000 on 23 March 2019

GEN024/19

20-03-2019
GEN024/19 Migration of legacy SDEDS to new Openreach Infrastructure

GEN023/19

13-03-2019
GEN023/19 Notification of an amendment to a change scheduled to be deployed in EMP R4000 on 23 March 2019

GEN021/19

08-03-2019
GEN021/19 Industry consultation on the UKs digital infrastructure

GEN022/19

08-03-2019
GEN022/19 Removing visit save on simultaneous provide of WLR3 / LLU MPF and GEA-FTTC

GEN020/19

05-03-2019
GEN020/19 Automatic Compensation - changes to support our customers

GEN019/19

04-03-2019
GEN019/19 Change to SIM2 orders matching period

GEN017/19

04-03-2019
GEN017/19 e-Chat for CP Complaints - Trial

GEN018/19

04-03-2019
GEN018/19 Changes to Openreach Portal Contact Us Page

GEN016/19

28-02-2019
GEN016/19 TRC and SFI prices for 2019/20

GEN014/19

20-02-2019
GEN014/19 Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN015/19

19-02-2019
GEN015/19 Pilot and roll-out of capability for Openreach IP authentication on GEA-FTTC services

GEN013/19

19-02-2019
GEN013/19 EiVA Chatbot Proof of Concept

GEN012/19

15-02-2019
GEN012/19 Notice of GBBU User Guide version update

GEN010/19

08-02-2019
GEN010/19 CP contact routes for DSO & ECRT teams

GEN011/19

08-02-2019
GEN011/19 Emergency Welfare Process Development Review

GEN009/19

31-01-2019
GEN009/19 Rollback of Change Deployed within EMP R3950 on 19 January 2019

GEN008/19

30-01-2019
GEN008/19 Invitation to the WLR / SOTAP industry consultation working group

GEN006/19

24-01-2019
GEN006/19 Improving the way new requests are raised to the Openreach Data Integrity Team

GEN007/19

24-01-2019
GEN007/19 Notification of Contracts - data protection changes

GEN005/19

18-01-2019
GEN005/19 Statement of Requirements System Changes

GEN004/19

17-01-2019
GEN004/19 EMP Release - raising manual Emergency Welfare faults

GEN003/19

10-01-2019
GEN003/19 Statement of Requirements System Changes

GEN002/19

09-01-2019
GEN002/19 CP personnel working beyond the Network Termination Equipment (NTE) Proof of Concept extension

GEN001/19

07-01-2019
GEN001/19 Reminder to register for the next WLR withdrawal industry consultation sub working group session

GEN106/20

Openreach Presents: The UK Digital Upgrade