For businesses and organisations who use phone lines to provide services
How does this affect my business or organisation that uses the analogue phone network to provide services to customers?
It’s likely that this change will affect anything that currently plugs into the existing analogue telephone wall sockets. This includes any equipment that you may provide to clients and customers or equipment they purchase to utilise the services you offer.
From now until the end of 2025, service providers like Sky, TalkTalk, BT and Vodafone will need to contact their customers and make them aware that most people will need to move their existing products and services that use the analogue phone network, from the wall socket, to the router, If the router has an analogue port on-board. This is because once a service provider migrates their customers from the current setup, to a digital phone line, the master wall socket will only provide access to the internet and not the more traditional voice calls that currently use a landline. Extensions will cease to work.
In practice, once a customer has been moved to a digital phone line anything else plugged into the telephone wall socket may stop working, or need additional equipment to be purchased and plugged in to enable it to work.
Special Services Industry fact sheets
What should I do now?
If you're a provider of hardware you can test your equipment at our Digital Services Test Lab.