Copper contracts
This is where you’ll find details about the contracts you sign up to when you buy our Local Loop Unbundling (LLU), Wholesale Line Rental 3 (WLR3) and Sub Loop Unbundling (SLU) products. We include contract wording, contract changes and other relevant details.
We’re withdrawing our WLR products
Our parent company BT Group is closing the traditional public switched telephone network (PSTN) by the end of 2025. Lots of our products, including WLR3 analogue, use the PSTN.
Since May 2018, we’ve been running a comprehensive industry consultation: “Upgrading the access network: the withdrawal of WLR products and the smooth transition to IP voice services”. You can read more about it here.
LLU Contract Information
Local loop unbundling provides a direct connection to the local network so you can install your own equipment in (or close to) exchanges.
The access network facilities (ANF) agreement
Here are the different parts of the ANF agreement:
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Confidentiality agreement 14 January 2005 v1_3
Size: 92 KB Download -
Main body 19 February 2019 v4_4
Size: 433 KB Download -
Part I – Distant location: forecasts and provision 10 March 2015 v4
Size: 8 KB Download -
Part II – Co-mingling 10 March 2015 v3_1
Size: 161 KB Download -
Part IIA – Provision of co-location 10 March 2015 v4
Size: 243 KB Download -
Part III – Terms and conditions of licence 20 May 2015 v4_2
Size: 234 KB Download -
Part IV – Contents 10 March 2015 v4_1
Size: 58 KB Download -
Part IV: schedule 01 – Internal tie cable 10 March 2015 v4
Size: 87 KB Download -
Part IV: schedule 02 – BT-provided external tie cable 10 March 2015 v410 March 2015 v4
Size: 5 KB Download -
Part IV: schedule 04 – Communications provider external tie cable pull-through 10 March 2015 v4
Size: 88 KB Download -
Part IV: schedule 05 – MDF site access 10 March 2015 v4
Size: 103 KB Download -
Part IV: schedule 06 – Metallic path facilities 22 May 2017 v4_7
Size: 196 KB Download -
Part IV: schedule 07 – Provision of standby power 10 March 2015 v4
Size: 139 KB Download -
Part IV schedule 08 – Shared metallic path facilities 22 May 2017 v4
Size: 151 KB Download -
Part IV: schedule 09 – BT assisted site delivery service (BASIS)
Size: 83 KB Download -
Part IV: schedule 10 – Communications provider NTE installation 7 April 2017 v1
Size: 78 KB Download -
Part IV: schedule 11 – Data processing schedule 19 February 2019 v1
Size: 327 KB Download -
Part V: definitions 19 February 2019 v5_1
Size: 153 KB Download -
Part VI: service levels and fixed compensation 10 June 2019 v4_9
Size: 318 KB Download
Ancillary documents
You’ll need an Openreach account to access these. (Find out more about our ancillary documents and how we update them.)
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Bulk Modify process description 2020
Size: 476 KB Download -
SFI Assure and SFI Frames Direct 2020
Size: 88 KB Download
For other Openreach accommodation contracts please see Access Locate contracts information. And for Sub Loop Unbundling contracts information go to the “SLU contracts” tab on this page.
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
Change to the automatic compensation cancelled provision SLG: effective from 1 April 2020
Part VI: service levels and fixed compensation 4 March 2020 v5
Got a question about an LLU contract?
Please email Tracy Fenton. Or you can talk to your Openreach sales and relationship manager.
WLR3 contract information
WLR lets you offer your own-brand phone service on our network using our copper cables and networking equipment.
You’ll need to accept the service products t&cs. The prices for service products are set out in our price list and apply across our whole product portfolio, including WLR3.
You might also want to check our:
• service level guarantees (SLG)
• proactive service level guarantees (SLG) (these show the compensation you’re entitled to if we don’t give you the service shown in the service level agreement – for example if we deliver something late).
WLR3 contract
Here are the different parts of the WLR3 contract:
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BT 3040 WLR3 conditions – issue 18 16 February 2019 v18
Size: 493 KB Download -
BT 3040a WLR3 schedule 1 – Definitions – issue 23 10 June 2019 v24
Size: 280 KB Download -
BT 3040b WLR3 schedule 2 – Service schedule – Issue 15 22 May 2017 v15
Size: 191 KB Download -
BT 3040a WLR3 schedule 3 – Forecasting – Issue 14 20 March 2015 v14
Size: 112 KB Download -
BT 3040c WLR3 schedule 4 – Service levels – Issue 20 10 June 2019 v22
Size: 488 KB Download -
BT 3040c WLR3 schedule 5 – Communications provider installation/shift of NTE5s 7 April 2017 v1
Size: 133 KB Download -
BT 3040c WLR3 schedule 6 – Data privacy schedule – Issue 1 16 February 2019 v1
Size: 328 KB Download
Ancillary documents
You’ll need an Openreach account to access these. (Find out more about our ancillary documents and how we update them.)
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Bulk Modify process description
Size: 476 KB Download -
WLR3 ISDN2 Product Description
Size: 204 KB Download -
WLR3 ISDN30 Product Description
Size: 214 KB Download -
WLR3 PSTN Product Description
Size: 577 KB Download -
Wlr3 dialogue services process
Size: 169 KB Download -
WLR3 PSTN Product Description v3_8
Size: 577 KB Download
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
Change to the automatic compensation cancelled provision SLG: effective from 1 April 2020
BT 3040c WLR3 schedule 4 – Service levels 4 March 2020 v23
Sub-Loop Unbundling (SLU) contract information
SLU gives you partial access to the local network to connect the network termination point at your customer’s home or business to either a concentration point or intermediate access point.
SLU contract
Here are the different parts of the SLU contract:
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Sub Loop Unbundling Agreement Conditions Issue v1_4
Size: 99 KB Download -
Main body 9 February 2016 v 1_4
Size: 120 KB Download -
Microsoft Word - Part 1 Version 1.4 16.07.12 Final Clean.docx
Size: 37 KB Download -
Part II Contents Access to Sub Loops Agreement
Size: 23 KB Download -
Part II schedule 01 – sub loop circuits 4 September 2007 v1_3
Size: 51 KB Download -
Part II schedule 02 Version 1.4 16.07.12 final clean 24 October 2012 v1_4
Size: 18 KB Download -
Part II schedule 03 – SLCP upgrade 4 September 2007 v1_3
Size: 33 KB Download -
Part III Version 1.4 Definitions 24 October 2012 v1_4
Size: 29 KB Download
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
Data privacy contract changes: effective from 23 February 2019
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Sub Loop Unbundling Agreement Conditions
Size: 558 KB Download -
Sub Loop Unbundling Agreement Part III: Definitions
Size: 186 KB Download -
Part IV – data processing schedule 23 January 2019 v1_5
Size: 327 KB Download
Got a question about an SLU contract?
Please email Tracy Fenton. Or you can talk to your Openreach sales and relationship manager.
Help and support
You can find information about using this site, advice on services and help with your account on our help and support pages.
Latest updates
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Product release documentation (EIP Comms)
A clear process to keep you up to date on new and improved product releases.