Copper contracts
This is where you’ll find details about the contracts you sign up to when you buy our Local Loop Unbundling (LLU), Wholesale Line Rental 3 (WLR3) and Sub Loop Unbundling (SLU) products. We include contract wording, contract changes and other relevant details.
We’re withdrawing our WLR products
Our parent company BT Group is closing the traditional public switched telephone network (PSTN) by the end of 2025. Lots of our products, including WLR3 analogue, use the PSTN.
Since May 2018, we’ve been running a comprehensive industry consultation: “Upgrading the access network: the withdrawal of WLR products and the smooth transition to IP voice services”. You can read more about it here.
LLU Contract Information
Local loop unbundling provides a direct connection to the local network so you can install your own equipment in (or close to) exchanges.
The access network facilities (ANF) agreement
Here are the different parts of the ANF agreement:
-
Confidentiality agreement 14 January 2005 v1_3
Size: 92 KB Download -
Main body 19 February 2019 v4_4
Size: 433 KB Download -
Part I – Distant location: forecasts and provision 10 March 2015 v4
Size: 8 KB Download -
Part II – Co-mingling 10 March 2015 v3_1
Size: 161 KB Download -
Part IIA – Provision of co-location 10 March 2015 v4
Size: 243 KB Download -
Part III – Terms and conditions of licence 20 May 2015 v4_2
Size: 234 KB Download -
Part IV – Contents 10 March 2015 v4_1
Size: 58 KB Download -
Part IV: schedule 01 – Internal tie cable 10 March 2015 v4
Size: 87 KB Download -
Part IV: schedule 02 – BT-provided external tie cable 10 March 2015 v410 March 2015 v4
Size: 5 KB Download -
Part IV: schedule 04 – Communications provider external tie cable pull-through 10 March 2015 v4
Size: 88 KB Download -
Part IV: schedule 05 – MDF site access 10 March 2015 v4
Size: 103 KB Download -
Part IV: schedule 06 – Metallic path facilities 22 May 2017 v4_7
Size: 196 KB Download -
Part IV: schedule 07 – Provision of standby power 10 March 2015 v4
Size: 139 KB Download -
Part IV schedule 08 – Shared metallic path facilities 1 December 2020
Size: 157 KB Download -
Part IV: schedule 09 – BT assisted site delivery service (BASIS)
Size: 83 KB Download -
Part IV: schedule 10 – Communications provider NTE installation 7 April 2017 v1
Size: 78 KB Download -
Part IV: schedule 11 – Data processing schedule 19 February 2019 v1
Size: 327 KB Download -
Part V: definitions 19 February 2019 v5_1
Size: 153 KB Download -
RANF PART VI version 5_1 240821 notified
Size: 288 KB Download
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
Proactive repair and in addition for and for Part V the removal of a data privacy term – effective 14 September 2022
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
-
RANF PART VI version 5_2 14-09-2022 tracked
Size: 295 KB Download -
RANF Part IV S06 version 4_9 tracked 14-09-22
Size: 221 KB Download -
RANF Part IV S08 version 4_8 14-09-2022 tracked
Size: 167 KB Download -
RANF Part V version draft 5_3 14-09-2022 tracked
Size: 157 KB Download
For other Openreach accommodation contracts please see Access Locate contracts information. And for Sub Loop Unbundling contracts information go to the “SLU contracts” tab on this page.
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
Got a question about an LLU contract?
Please email Tracy Fenton. Or you can talk to your Openreach sales and relationship manager.
WLR3 contract information
WLR lets you offer your own-brand phone service on our network using our copper cables and networking equipment.
You’ll need to accept the service products t&cs. The prices for service products are set out in our price list and apply across our whole product portfolio, including WLR3.
You might also want to check our:
• service level guarantees (SLG)
• proactive service level guarantees (SLG) (these show the compensation you’re entitled to if we don’t give you the service shown in the service level agreement – for example if we deliver something late).
WLR3 contract
Here are the different parts of the WLR3 contract:
-
BT 3040 WLR3 conditions – issue 18 16 February 2019
Size: 493 KB Download -
BT 3040a WLR3 schedule 1 – Definitions – issue 24 1 April 2019
Size: 280 KB Download -
BT 3040b WLR3 schedule 2 – Service schedule – Issue 16 1 December 2020
Size: 172 KB Download -
BT 3040a WLR3 schedule 3 – Forecasting – Issue 14 5 March 2015
Size: 112 KB Download -
• BT 3040c WLR3 schedule 4 - Service levels – Issue 24 24 August 2021
Size: 341 KB Download -
BT 3040c WLR3 schedule 5 – Communications provider installation/shift of NTE5 Issue 1 31 January 2017
Size: 133 KB Download -
BT 3040c WLR3 schedule 6 – Data privacy schedule – Issue 1 16 February 2019
Size: 328 KB Download
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
Proactive repair and in addition for and for Schedule 1 the removal of a data privacy term and BT’s registered address – effective 14 September 2022
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
-
WLR3 Schedule 1 Issue_25 140922
Size: 135 KB Download -
WLR3 Schedule 2 Issue 17 140922
Size: 181 KB Download -
WLR3 Schedule 4 issue 25 140922 tracked
Size: 344 KB Download
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
Got a question about an LLU contract?
Please email Tracy Fenton. Or you can talk to your Openreach sales and relationship manager.
Sub-Loop Unbundling (SLU) contract information
SLU gives you partial access to the local network to connect the network termination point at your customer’s home or business to either a concentration point or intermediate access point.
SLU contract
Here are the different parts of the SLU contract:
-
Sub Loop Unbundling Agreement Conditions Issue v1_5
Size: 252 KB Download -
Sub Loop Unbundling Part 1 Version 1_4
Size: 37 KB Download -
Part II Contents Access to Sub Loops Agreement
Size: 23 KB Download -
Part II schedule 01 – sub loop circuits 5 December 2020
Size: 106 KB Download -
Part II schedule 02 Version 1_4 16_07_12 final clean 24 October 2012
Size: 18 KB Download -
Part II schedule 03 – SLCP upgrade 4 September 2007
Size: 33 KB Download -
Part III Version 1_4 Definitions 24 October 2012
Size: 29 KB Download -
Part IV Version 1_0 Data Processing Schedule
Size: 110 KB Download
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
Got a question about an SLU contract?
Please email Tracy Fenton. Or you can talk to your Openreach sales and relationship manager.
Help and support
You can find information about using this site, advice on services and help with your account on our help and support pages.
Latest updates
-
Product release documentation (EIP Comms)
A clear process to keep you up to date on new and improved product releases.