This is where you’ll find details about the contracts you sign up to when you buy our Local Loop Unbundling (LLU), Wholesale Line Rental 3 (WLR3) and Sub Loop Unbundling (SLU) products. We include contract wording, contract changes and other relevant details.

We’re withdrawing our WLR products

Our parent company BT Group is closing the traditional public switched telephone network (PSTN) by the end of 2025. Lots of our products, including WLR3 analogue, use the PSTN. 

Since May 2018, we’ve been running a comprehensive industry consultation: “Upgrading the access network: the withdrawal of WLR products and the smooth transition to IP voice services”. You can read more about it here.

Local loop unbundling provides a direct connection to the local network so you can install your own equipment in (or close to) exchanges.

The access network facilities (ANF) agreement

Here are the different parts of the ANF agreement:

Contract changes in the notification period

The contract changes in the documents below have been notified and are effective from the dates shown.

We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.

Changes to the automatic compensation SLG rates and service maintenance level 4 SLA – effective from 24 August 2021

Part VI: service levels and fixed compensation issue 5.1

For other Openreach accommodation contracts please see Access Locate contracts information. And for Sub Loop Unbundling contracts information go to the “SLU contracts” tab on this page.

Contract changes in the notification period

The contract changes in the documents below have been notified and are effective from the dates shown.

We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.

Got a question about an LLU contract?

Please email Tracy Fenton. Or you can talk to your Openreach sales and relationship manager.

WLR3 contract information

WLR lets you offer your own-brand phone service on our network using our copper cables and networking equipment.

You’ll need to accept the service products t&cs. The prices for service products are set out in our price list and apply across our whole product portfolio, including WLR3.

You might also want to check our:

• service level guarantees (SLG)

• proactive service level guarantees (SLG) (these show the compensation you’re entitled to if we don’t give you the service shown in the service level agreement – for example if we deliver something late).

WLR3 contract 

Here are the different parts of the WLR3 contract:

Contract changes in the notification period

The contract changes in the documents below have been notified and are effective from the dates shown.

We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.

Changes to the automatic compensation SLG rates and service maintenance level 4 SLA – effective from 24 August 2021

WLR3 Schedule 3 schedule 4 – Service Levels – Issue 24 24 August 2021

Contract changes in the notification period

The contract changes in the documents below have been notified and are effective from the dates shown.

We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.

Got a question about an LLU contract?

Please email Tracy Fenton. Or you can talk to your Openreach sales and relationship manager.

Sub-Loop Unbundling (SLU) contract information 

SLU gives you partial access to the local network to connect the network termination point at your customer’s home or business to either a concentration point or intermediate access point. 

SLU contract 

Here are the different parts of the SLU contract:

Contract changes in the notification period

The contract changes in the documents below have been notified and are effective from the dates shown.

We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.

Got a question about an SLU contract?

Please email Tracy Fenton. Or you can talk to your Openreach sales and relationship manager.