19/12/2023

For information

This briefing is for all Communications Providers (CPs).

This briefing is to inform CPs about a new order journey to enable end customers to migrate from SOTAP for Analogue back to WLR3 where there are specific issues with end customer equipment.

In order to support CPs in ensuring that they are able to migrate end customers off the PSTN safely,Openreach is launching a new order journey to enable end customers to migrate from SOTAP forAnalogue back to WLR3 where there are specific end customer equipment issues such as incompatibility with CP equipment.

Where, following a SOTAP for Analogue migration, the end customer performs a test on their telecare device(s) and finds that the telecare equipment is incompatible with the CP equipment, the CP may place a new order to migrate the service back to WLR3. The CP will prompt the end customer to check their telecare equipment is working following the migration to SOTAP for Analogue.

This new order journey can be ordered using the new Migration path.

ACCN OR976 has been issued and SOTAP for Analogue charges can be found here: Pricing.

Further details about the SOTAP for Analogue product can be found on the SOTAP for Analogue page of the portal.

More information

If you've any questions about this briefing, please get in touch with your business development manager or customer experience manager.