Wholesale line rental 3 (WLR3): Offer your own phone service on our copper network

Discover our WLR products

WLR lets you offer your own-brand phone service on our network using our copper cables and networking equipment. We maintain the lines so you can concentrate on providing high-quality services to your customers.

How it works

WLR3 connects our network to terminating equipment at your customer’s site. It supports incoming and outgoing public switched telephone network (PSTN) calls, including those routed through the BT network, carrier pre-select (CPS) or indirect access (IA). 

You can pick between single and multi-line services. We offer “Basic” and “Premium” for single-line services, which give you different options. All multi-line packages come with “Premium”.

Using WLR3 means you agree to Ofcom’s general conditions of entitlement.

We’re modernising the way we deliver phone services

The PSTN is ageing and will reach the end of its life in December 2025. New digital technologies are taking its place, which means that some products will need to move to alternatives before the network is switched off.

At the moment the PSTN supports wholesale products like WLR3 Analogue, ISDN2, ISDN30, LLU SMPF, SLU SMPF, Narrowband Line Share and Classic products. These products (called “WLR products” in the industry consultation), deliver analogue voice and broadband communications for homes and businesses. So when the PSTN closes, they won’t be available anymore.

Moving to new technologies gives us lots of opportunities to develop more reliable and future-proof products and services. Find out more about this.

 

Useful links

General information

WLR3 features and benefits

Copper industry forum homepage

Customer test services

Exchange availability

WLR3 KPIs

 

WLR3-related services

Network investigation process

Call mapping

Calling and network features

Dialogue services 

Directory information 

Fault reporting and repair 

Nuisance call service 

Service level guarantees (SLG) 

 

Supporting services

Events and exhibitions 

Name changes 

Novations 

Number portability 

Service maintenance levels 

Proactive SLGs 

For Working Line Take Over product description please refer to product services page 

 

User guides and training packs

Best practice guides 

WLR PSTN training pack 

WLR billing user guide 

Flexible demarcation guide

Pricing

Prices for Wholesale Access, Wholesale Digital Access, Wholesale ISDN30, Wholesale Calling and Network Features and including WLR Maintenance options.