Our contracts with you
Find out more about the contracts that apply to our products, and see supporting information.
Contracts
Find the details in our product contracts.
Fibre broadband
SOGEA and SOGfast
Copper
Ethernet
Physical Infrastructure Access
Dark Fibre
Passive Contracts
Access Locate
Service products
Other documents
Contract management mechanism (CMM)
As part of the 2005 Telecoms Strategic Review, our parent company BT signed an undertaking to provide the CMM. It gives you a way to escalate and fix issues when you’re negotiating terms and conditions of supply for SMP products with BT. It’s been in place since 22 March 2006 and was updated on 1 June 2007 (for issue 2). This document sets out the CMM process.
How to use it
Talk to the person in the Openreach legal team who you’re negotiating the contract with.
Best practice guides
These tell you how we negotiate terms and conditions with you for Openreach products.
Data privacy
Latest updates
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Product release documentation (EIP Comms)
A clear process to keep you up to date on new and improved product releases.
