Our contracts with you

Find out more about the contracts that apply to our products, and see supporting information.

Contract management mechanism (CMM)

As part of the 2005 Telecoms Strategic Review, our parent company BT signed an undertaking to provide the CMM. It gives you a way to escalate and fix issues when you’re negotiating terms and conditions of supply for SMP products with BT. It’s been in place since 22 March 2006 and was updated on 1 June 2007 (for issue 2). This document sets out the CMM process.


How to use it

Talk to the person in the Openreach legal team who you’re negotiating the contract with.