Project services

27 Nov 2021

Project services are a team of experienced individuals who have a track record of successfully delivering customer projects. Whatever you need, wherever you are, and whatever type of circuits are involved, we’re here to help. Watch our video or download our factsheet to find out more about what we can do for you.


Talk to your sales and relationship manager, customer experience lead or delivery manager. Or fill in this form.


  • Upfront consultation: We’ll work with you from the start to understand exactly what you need. 
  • A dedicated point of contact: We’ll assign trained coordinators and delivery managers to support you. So you’ll know you have the right resources in place to help you deliver your project.
  • Championing your needs: We’ll work with key stakeholders to overcome barriers and identify potential issues before they risk derailing anything.
  • Details at your fingertips: We’ll speak to you every week to go through the status of your project. So you’ll always have the information you need to make quick, confident decisions.


The Service Products portfolio consists of a range of products and services that are applicable across WLR, LLU, Ethernet and NGA. The portfolio includes Common Portfolio Products, Number Portability, Events and Exhibitions Day Rate Charges, Novation Charges, Project Services and Engineering services.

Help and support

You can find information about using this site, advice on services and help with your account on our help and support pages.

Industry information

Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages.

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