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Guides

23 May 2025
Introduction
Documents

Find out the processes you need to follow for things like placing orders, reporting faults and using Openreach products.

Documents

  • FTTP pre the day installation expectations video

    Size: 337 MB Download
  • Guides

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  • Billing guides

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  • Ethernet guides

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  • Equivalence management platform (EMP) guides and training materials

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  • Local loop unbundling (LLU) guides and training materials

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  • Request an order expediate

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  • System Issue and Data integrity Issue guides

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  • Wholesale line rental 3 (WLR3) guides

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