Network investigation process

27 Nov 2021

Network investigation process

Use our network investigation process if you have a problem with your bill or a line-tapping complaint about WLR3. 

How it works

Start by filling in a network investigation request form. Once we get that we’ll:

  • accept or reject your request within three working days
  • give you a proposed timescale (normally 10 working days)
  • investigate your issue and monitor the investigation to the end
  • update and return your network investigation form with what we’ve found out.


Help and support

You can find information about using this site, advice on services and help with your account on our help and support pages.

Industry information

Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages. 

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