Service maintenance levels

14 Apr 2022

We have several different service maintenance levels, as well as expedite options. You can choose the level of support your customers need for their product.

Multi-level expedite repair

This option lets you fast-track repairs for a one-off fee. So you can choose to pay for a faster repair, even if the line isn’t covered for this normally. It’s a way of temporarily boosting a line’s service maintenance level. 


• Service maintenance level charges at different levels so you don’t pay for a higher level than you need.

• There’s a clear difference between each maintenance option, so customers can see the difference for themselves.

Multi-level expedite repair benefits

• It’s available on demand – you can boost lines in most cases for a quicker fix

• If we don't fix the fault in the agreed timeframe, you don't pay the fee



The Service Products portfolio consists of a range of products and services that are applicable across WLR, LLU, Ethernet and NGA. The portfolio includes Common Portfolio Products, Number Portability, Events and Exhibitions Day Rate Charges, Novation Charges, Project Services and Engineering services.

Help and support

You can find information about using this site, advice on services and help with your account on our help and support pages.

Industry information

Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages.

You’ll need to be logged in to your Openreach account to see these. If you’re not registered yet, you can sign up.