Product release documentation (EIP Comms)

20 May 2022

External Information Points (EIP) 

External Information Points (EIP) is our ten-stage process for tracking new products and product development milestones.

It applies to all functional releases – so that’s major releases, interim releases and maintenance releases.


  • A clear process to keep you up to date on new and improved product releases.
  • The 120-day External Information Point (EIP2) gives you a clear view by including dates and outlining scope.
  • You can sign up for automatic notifications about any changes with the “Follow me” button.

Help and support

You can find information about using this site, advice on services and help with your account on our help and support pages.

Industry information

Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages. 

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