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Help for communications providers on all things Openreach

Are you in the right place?

This site is for communications providers who sell phone and broadband services to consumers. So if you’re a member of the public, you’ll want to go to our main site: www.openreach.com. That’s where you’ll find out what to do if you’re having problems with your phone or internet, how to check if you can get fibre, and details on our performance and governance (among other things).

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See our customer service plans

Our customer service plans pull together information about individual Openreach products and services in one place.