Cookie Policy

Edit your cookie settings

You can change your cookie settings for the website through the “Manage Cookie Settings” page at any time.

What are cookies and why do we use them?

Cookies and similar technologies (“cookies”) allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. This allows for websites and applications to recognise you or your device on each subsequent visit so that they can remember things like preferences, log in information and saved shopping carts.

Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests, which in turn help us to tailor our communications.

Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:

• Session cookies only last for your online session and disappear from your device when you close your browser.

• Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.

You can find information about how Openreach processes your personal data in our privacy policy.

Your choices

We will only place cookies for the preference level you set. Your preference level will be set depending on the options chosen (usually when you first visit our website), however these can be changed at any time by clicking “Manage Cookie Settings”.

Our online tool can help you manage the cookies we use on openreach.co.uk. To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We also use a cookie to remember your cookie preferences. This means:

• If you delete all your cookies you will have to update your preferences with us again – we’ll ask you when you next visit our website

• If you use a different device, computer profile or browser you will have to tell us your preferences again

The cookies we use

The cookies used on our website fall into one of two categories: Strictly Necessary and Analytical.

Strictly necessary cookies

Strictly necessary cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies are automatically enabled and cannot be turned off because they are essential to enable you to browse our website.

We use strictly necessary cookies to do things like:

• Monitors that the website is operating correctly;

• To help detect fraudulent and suspicious activity;

• Identify you as being logged in to our website;

• Enable website content to be delivered reliably and efficiently and ensure the load of all site visitors is managed effectively across Openreach web servers;

• To allow you to utilise and redeem discount codes and help us protect against invalid discount code usage;

• Help us improve the website by measuring any errors that occur;

• Collect and record your cookie consent decisions; and

• Provide proactive live chat sessions to offer you support.

Analytical cookies

Analytical cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are important to us being able to operate and maintain our website.

Some of these cookies are also used to perform website analytics. This may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to help us improve the website and measure user interaction.

If you do not accept these cookies it may impact on your experience of the website.

In some cases, some analytical cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

We use analytical cookies to do things like:

• Provide statistics and analytics on how our website is used;

• See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites);

• Test different designs of our website;

• Obtain feedback from you about use of our site and remember if we've already asked you if you want to fill in a survey; and

• Remember results of tests performed to make the website more relevant to you.

Third parties

Openreach allow trusted third-party partners to set cookies when you interact with Openreach services. Third parties include search engines, providers of measurement and analytics services, social media networks and affiliate networks.

Third parties may also read cookies placed on your device when visiting other websites, which usually takes place where that third party also sets cookies on other websites you have visited. You can manage browser cookies through your browser settings (see the Managing Cookies section below).

It is important to note that, although Openreach and its trusted third-party partners will only set cookies in line with your preferences, if you originally accept the use of cookies, but later change your settings, Openreach and its trusted third-party partners may continue to use data collected and derived from cookies during the period of time you consented to the cookie placement.

Managing cookies

There are ways you can control and manage cookies on your device. Please remember that any settings you change at browser or device level will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from particular sites).

Cookie Banner or “Manage Cookie Settings” icon

You can directly edit your preferences in relation to the cookies Openreach set by using the Openreach “Manage Cookie Settings” icon to set your preferences will be visible on the Openreach CP Portal. Here you can select your preferences in relation to all non-essential cookies placed by our website.

This method will not impact any cookies previously set, prior to your change in preferences. If you wish to manage existing cookies, you can use your browser settings as outlined below.

Managing cookies in your browser

Most browsers will allow you to choose the level of privacy settings you want. You can (a) block all cookies, (b) accept all cookies, or (c) pick a setting somewhere in between. This range lets you control your cookie settings, so you can:

• See what cookies you've got and delete them on an individual basis

• Block third party cookies

• Block cookies from particular sites

• Block all cookies from being set

• Delete all cookies when you close your browser

Deleting cookies means that any preference settings you have made on a website will be lost. If you’ve set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies means functionality on our websites will be lost, as described above. We don’t recommend turning all cookies off when using our websites.
If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don’t want a certain type of cookie – you’ll need to use your browser settings to remove any third-party cookies dropped on your previous visit.

Find out how to manage your cookies using the most popular browsers below.

Microsoft Edge

https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d

Firefox

https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?

Google Chrome

https://support.google.com/chrome/answer/95647?hl=en

Safari

https://support.apple.com/en-gb/HT201265

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Information about cookies

You can read more about cookies at: