Sabor

1.  What is Sabor?

Sabor is an app that can be used to raise orders, ceases, faults and manage your inventory and is available in your Dashboard once you have logged in.

2.  How do I access Sabor?

You will find Sabor on your Dashboard page under Active Tools. If you can’t find it, speak to your CP Admin who can arrange access and once completed, you will find Sabor under Active Tools.

You can find your CP Admin under Setting in the “Key Contacts” tab.

3. I am a CP Admin; how do I manage access?

As a CP Admin, you can grant, modify or remove access for any CP user on the CP portal for both Siebel and Sabor. If you use Groups to manage users, the recommended approach is below.

Grant access to a user

·       CP users must have been logged in

·       You can select more than one CP user if you want to

Modify access for a user

·       The current role is overwritten

Remove access for a user

·       The CP user will lose access to Siebel and Sabor

Using Groups

If you use Groups to manage users and access to apps then we recommend the following steps: 

For new users

1. Provide the user with access to eBilling, Openreach Reporting and Siebel & Sabor
2. Then add the user to the Group
3. Manage as you would do normally

Existing users

1. Remove the user from the Group
2. Provide or update the access to eBilling, Openreach Reporting and Siebel & Sabor
3. Add the user back to Group

Notes

·       Changes take place in real time. Once a change is made, ask the CP User to refresh their login and search for Siebel or Sabor in their Active tools

·       Occasionally it may be necessary for the CP User to clear their cookies and cache

4.  What products does Sabor support?

All our products are now available on Sabor covering Fibre, Copper, Ethernet, Optical Passive products, Exchange based products and more.

This includes FTTP, FTTC, SOGEA, Ethernet EAD, EBD, SMPF, MPF, LIJR, PIA, OSAS and more.

5. How do I place an order?

You will see the products that you are enabled for and just click on the “Place an order” button.

On some of the products, you can request quote or save drafts and you’ll find those options in the product widget.

Note: If you have an OR reference beginning with 1- or 2-, then you may still have to use OR Siebel and if you can’t then use Sabor. For 3- or 4- OR references, then use Sabor

6. How do I place a fault?

You can place a fault for all products on Sabor using the Fault widget

User guides

We have product specific user guides, and they will give you an understanding of how to use Sabor which you can find under the Product pages.

Further help

If you are having problems, the first thing to try is to clear your cookies and cache. We recommend doing this on a regular basis as part of good housekeeping.

To do this in Microsoft Edge (V91 and above),

Click the 3 dots in the top right-hand corner

Select Settings

Open “Privacy, search and settings”

scroll to “Clear browsing data”

Click “Choose what to clear”

IMPORTANT: Make sure the “Time range” is selected to “All time”

Select “Clear now”

Close your browser, then open again

Try Sabor

The steps might vary slightly from browser to browser.

If you are still having problems, you can report a “new system related issue” via our support desk or raise a “new system related issue” at Customer IT Zone (openreach.co.uk)