Product development processes and release information

At Openreach, we work hard to bring you the latest technology and innovation. And we’re always looking for ways to make sure our products are the best they can be. 

How we develop products

We follow a standard development process for all our products. We tell you what we’ve got planned using:    

  • our product roadmap: a list of planned activities for our products. That includes things like developments, product trials, launches and withdrawals. We publish the road map every three months
  • external information points (EIP): the standardised ten-stage process we use to develop and improve our      products.

Got a suggestion?

We want to hear your thoughts and requests. So if you think we should make a change to any of our products, or you have an idea for a new one, tell us about it using our statement of requirements process.

Find out more about our:

  • Statement of Requirements (SOR) Process

    • Statement of requirements management tool
    • product development
    • Statement of requirements
    • customer consultation
    • sor
    • sor management tool
    • confidential sor process
    • Products
    • confidential sor
    • confidential statement of requirements process
    • customer confidential process
    • product change
    Information about our statement of requirements (SOR) and customer confidential processes. Use them if you want to suggest a change to an Openreach product or have an idea for a new one.
    Read more »

  • Openreach Product Development Process (C2M)

    • C2M
    • product development
    • concept to market
    • C2M process
    • concept to market process
    • product development process
    • product development gates
    • Products
    • product change
    Our Concept to Market (C2M) process is a framework we use to develop new products and improve existing ones. It splits the project into stages with “gates” between them.
    Read more »

  • Product release documentation (EIP Comms)

    • EIP comms
    A clear process to keep you up to date on new and improved product releases.
    Read more »

  • Product roadmap

    Our product roadmap shows changes to the Openreach portfolio and any actions the communications industry needs to take.
    Read more »

Latest updates

  • Updates

    Every thing you need to know about changes and developments to our products and services.

  • Product release documentation (EIP Comms)

    • EIP comms
    A clear process to keep you up to date on new and improved product releases.

  • Events

    • Events
    Find out in our events calendar for forums and working groups.

See more