Documents
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FTTP and FTTC contractual information
Here are the contracts for our different GEA products. They include FTTC, Gfast and FTTP (and Fibre on Demand), as well as the supporting services GEA-Cablelink and Multicast.
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Contract for GEA service – conditions – 16 February 2019 – V4_4
Size: 318 KB Download -
Contract for GEA service – schedule 1 – 2 July 2019 – V4_8
Size: 184 KB Download -
Contract for GEA service – schedule 2A – GEA cablelink – 24 February 2017 – V4_1
Size: 74 KB Download -
Contract for GEA Service – schedule 2B – GEA-FTTC – 1 December 2020
Size: 182 KB Download -
Contract for GEA Service – schedule 2C – GEA-FTTP – 29 April 2021 – V4_3
Size: 136 KB Download -
Contract for GEA service – schedule 2D – multicast service – 24 February 2017 – V2_1
Size: 68 KB Download -
Contract for GEA service – schedule 3 – forecasting – 6 January 2015 – V4
Size: 153 KB Download -
Contract for GEA Service – schedule 4 – service level agreement – 27 August 2021 – V6
Size: 242 KB Download -
Conditions for GEA schedule 5 – GEA service tools and maintenance – 2 July 2019 – V4_2
Size: 103 KB Download -
GEA service – contract order form – 19 November 2015 – V2
Size: 40 KB Download -
Contract for GEA service – schedule 6 data privacy schedule – 16 February 2019 – V1
Size: 324 KB Download -
GEA forecasting manual – effective 6 December 2017 – 7 November 2017 – V2
Size: 255 KB Download -
GEA bulk checker contract conditions – 6 October 2010 – V1
Size: 172 KB Download -
GEA bulk checker – contract order form – 6 October 2010 V1
Size: 40 KB Download
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
Proactive repair and in addition for Schedule 5 agreed FTTP contract schedule updates and for Schedule 1 the removal of a data privacy term – effective 14 September 2022
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
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22-09-14 GEA Schedule 1 proactive repair tracked
Size: 232 KB Download -
22-09-14 GEA Schedule 4 tracked
Size: 250 KB Download -
22-09-14 GEA Schedule 5 Repair tracked
Size: 152 KB Download
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Ancillary documents process
Ancillary documents
TRC, Events and Periodic Changes
GEA-FTTP business process document (the document is currently being written and will be posted when available)
Dialogue Services Product Guide
Service Maintenance levels Product Description
Bulk modify process description
Flexible and More Focused Appointments Product Description
GEA Cablelink Product Description
Help and support
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Latest updates
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Product release documentation (EIP Comms)
A clear process to keep you up to date on new and improved product releases.
