Here are the contracts for our different GEA products. They include FTTC, Gfast and FTTP (and Fibre on Demand), as well as the supporting services GEA-Cablelink and Multicast. 

Contract changes in the notification period

The contract changes in the documents below have been notified and are effective from the dates shown.

We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.

Changes to the automatic compensation SLG rates and service maintenance level 4 SLA – effective from 27 August 2021

Contract for GEA Service – schedule 4 – service level agreement – V6