Ultrafast and superfast contracts

29 July, 2021

This is where you’ll find details about the contracts you sign up to when you buy our fibre broadband services. We include contract wording, contract changes and other relevant details.

Documents

Ancillary documents process

Process for amending and posting new documents

 List of Ancillary documents

 Proforma to provide feedback on notified documents

Change log for ancillary documents

Ancillary documents

TRC, Events and Periodic Changes

GEA-FTTP business process document (the document is currently being written and will be posted when available)

Dialogue Services Product Guide

Service Maintenance levels Product Description

Bulk modify process description 

Flexible and More Focused Appointments Product Description

GEA-FTTC Product description

GEA-FTTP Product description

GEA Cablelink Product Description

GEA Cablelink business process document

Gfast product description

GEA Forecasting manual

SLG Documents

Help and support

Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages. 

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Latest updates

  • Updates

    • updates
    • Updates
    • pricing
    Every thing you need to know about changes and developments to our products and services.

  • Product release documentation (EIP Comms)

    • EIP comms
    • Products
    A clear process to keep you up to date on new and improved product releases.

  • Events

    • Events
    Find out in our events calendar for forums and working groups.

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