Briefings
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GEN048/25
06-05-2025
Notification of Tranche 16, 91 FTTP priority exchanges, stop sell implementation 26 May 2025. Realignment of 11 notified exchanges
GEN040/25
09-04-2025
Direct End Customer Contact - FTTP Appointed Provision end customer “Cancel” responses process moving to business as usual
GEN035/25
31-03-2025
This briefing is to inform CPs about changes to the Openreach Local Access Dataset (LAD), LA offer 5 new exchanges file.
March 2025
GEN033/25
28-03-2025
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)
GEN031/25
27-03-2025
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension
GEN025/25
12-03-2025
Direct End Customer Contact - FTTP Appointed Provision end customer “Cancel” responses process moving to business as usual
GEN015/25
19-02-2025
Direct end customer contact – FTTP Appointed Provision CP missed reappointing process moving to business as usual
GEN016/25
19-02-2025
Direct End Customer Contact FTTP Appointed Provision Delay Communications Phase 2
GEN013/25
13-02-2025
Planned changes to the Openreach Local Access Dataset (LAD), that remap
postcodes of 5 exchanges scheduled for closure, within the Priority Exchange Exit 2030 programme to their nominated Openreach Handover Point (OHP) exchange
GEN012/25
13-02-2025
Direct end customer contact - FTTP business end customer journey (appointed provision)
GEN011/25
10-02-2025
Support for vulnerable end customers who do not meet the criteria for Emergency Welfare
GEN007/25
20-01-2025
Notification of Deemed Consent delays for amended orders – effective 21 April 2025
GEN005/25
17-01-2025
Notification of Tranche 15, 63 FTTP priority exchanges, stop sell implementation 17 February 2025, Realignment of 6 notified exchanges
GEN116/24
23-12-2024
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)
December 2024
GEN111/24
12-12-2024
Heads-Up Display (HUD) User Guides for Communications Providers (CPs) and Resellers
GEN094/24
13-11-2024
Amending the Direct End Customer Contact business end customer journey PoC to include appointed SOGEA orders
GEN093/24
13-11-2024
Direct End Customer Contact FTTP Appointed Provision Delay Communications Phase 1
GEN087/24
11-10-2024
Notification of tranche 14, 41 FTTP priority exchanges, stop sell implementation 08 November 2024. Realignment of 17 notified exchanges.
GEN086/24
11-10-2024
Notification of Tranche 18, 79 FTTP priority exchanges, stop sell implementation 06 November 2025.
GEN085/24
10-10-2024
Urgent Health and Safety Notice for All Collocate and Access Locate Communications Providers
GEN084/24
09-10-2024
Extension to Direct End Customer Contact: End Customer “Cancel” Responses - PoC (Proof of Concept)
GEN080/24
18-09-2024
An update to the FTTP priority stop sell policy in relation to the bulk migration of WLR Solus lines to MPF
GEN076/24
02-09-2024
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)
GEN071/24
23-07-2024
Exchange Exit: contract amendments and decommissioning timeline for
Ballyclare and Kenton Road pilot exchanges
July 2024
GEN069/24
19-07-2024
Notification of tranche 13, 39 FTTP priority exchanges, stop sell implementation 16 August 2024. Realignment of 15 notified exchanges.
GEN062/24
01-07-2024
Changes to 4 MDF IDs within the LAD File 07 February 2024 EE LA offer final file. No changes have been made to the postcode mapping of any Exchange 1141 codes.
GEN063/24
01-07-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN059/24
14-06-2024
Direct End Customer Contact – Tactical visit injection on FTTP non-visited order journeys
GEN053/24
31-05-2024
Updated: Openreach industry consultation response - March 2024: How we propose to exit the 103 priority exchanges by 2030
GEN050/24
24-05-2024
This briefing has been withdrawn. For further information please see briefing GEN053/24.
GEN046/24
14-05-2024
Request for identification of WLR and MPF lines supporting telecare devices in the Exchange Exit pilots Ballyclare and Kenton Road
GEN042/24
03-05-2024
Notification of tranche 12, 115 FTTP priority exchanges, stop sell implementation 4 June 2024 Realignment of 43 notified exchanges
GEN041/24
16-04-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
April 2024
GEN040/24
05-04-2024
Clarification of exchange mapping within the “update to the copy of the February 2024 LAD file” which captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
GEN035/24
28-03-2024
Update to the copy of the February 2024 LAD file that captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
March 2024
GEN033/24
28-03-2024
Openreach industry consultation response March 2024 to How we propose to exit the 103 priority exchanges by 2030.
GEN031/24
25-03-2024
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension
GEN029/24
25-03-2024
Publication of a copy of the February 2024 LAD file that captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
GEN026/24
19-03-2024
This briefing provides an update on the impacts of the PSTN charter on the three Exchange Exit pilot exchanges – Deddington, Kenton Road and Ballyclare
GEN023/24
05-03-2024
CP access to Openreach failed reappointing books now available for FTTP in addition to FTTC, MPF and SOGEA
GEN021/24
27-02-2024
CP Portal update: Customer IT Zone page – Migration to the Dashboard
February 2024
GEN019/24
22-02-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN017/24
16-02-2024
Publication of the Salisbury and Mildenhall All IP trials Post Implementation Review (PIR) on the CP Portal
GEN016/24
02-02-2024
An update on the impact of the PSTN charter on the Deddington Exchange Exit pilot
GEN011/24
22-01-2024
Amendment to notification of Tranche 15, 46 FTTP priority exchanges, stop sell implementation 17 February 2025.
GEN010/24
19-01-2024
Further support for CPs during partial acquisition scenarios when FTTP Priority Exchange Stop Sell rules apply
GEN009/24
18-01-2024
Update to industry on Openreach actions in relation to the charter entered into by telecoms providers in December 2023 to protect vulnerable end customers, in particular those with telecare devices.
GEN008/24
17-01-2024
Notification of tranche 11, 56 FTTP priority exchanges, stop sell implementation 16 February 2024. Realignment of 8 notified exchanges.
GEN002/24
03-01-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN093/23
28-12-2023
Exchange exit: Openreach industry consultation response December 2023
December 2023
GEN085/23
12-12-2023
Openreach Webservice/XML Gateway’s New Enterprise Cloud Sites Traffic Introduction
GEN081/23
11-12-2023
Waiver of connection charge for WLR solus same CP migrations to MPF, SOTAP and SOGEA for 3 months only
GEN072/23
14-11-2023
Introducing Full Fibre Infrastructure Build (FFIB) to the Connectorised Block Termination (CBT) only (and not to the Optical Network Termination (ONT)) and FFIB to Multi Dwelling Unit (MDU) delivery variants plus the introduction of FFIB Abortive Visit Charges (AVCs), FFIB revisit charges (when FTTP Advanced Install is launched), and re-appointment charge(s) and a cap on the timescales for claiming a FFIB first service connection rebate.
GEN071/23
07-11-2023
Update on Exchange Exit 2030 consultation and status update on the five Exchange Exit pilot exchanges
GEN066/23
24-10-2023
Invitation to the Transitioning Copper Services to All IP Working Group (formerly known as WLR industry consultation working group)
GEN067/23
24-10-2023
FTTP Direct End Customer Contact – FTTP subsequent provide with engineering visit
GEN063/23
12-10-2023
Notification of tranche 10, 37 FTTP priority exchanges, stop sell implementation 9 November 2023 Realignment of 11 notified exchanges
GEN060/23
27-09-2023
Distributing end customer survey invitations by Direct End Customer Contact
September 2023
GEN054/23
30-08-2023
Direct End Customer Contact – Appointed Repair move to strategic platform and reminder about View My Engineer charges
August 2023
GEN053/23
29-08-2023
Supporting CPs during partial acquisition scenarios when WLR UK Stop Sell or FTTP Priority Exchange Stop Sell rules apply
GEN050/23
17-08-2023
Waiver of charge for FTTC+WLR to SOGEA migrations for 6 months for same CP migrations
GEN049/23
16-08-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN045/23
07-08-2023
Special Offer on Bandwidth Modifies for GEA-FTTC and SOGEA lines upgrading to an 80/20Mb speed
GEN040/23
13-07-2023
Notification of tranche 9, 41 FTTP priority exchanges, stop sell implementation 08 August 2023. Realignment of 35 notified exchanges from tranche 9
GEN039/23
13-07-2023
Notification of Tranche 13, 18 FTTP priority exchanges, stop sell implementation 16 August 2024
GEN036/23
26-06-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN035/23
21-06-2023
Openreach Industry consultation - How we propose to exit the 103 priority exchanges by 2030
GEN032/23
31-05-2023
Notification of Tranche 12, 119 FTTP priority exchanges, stop sell implementation 4 June 2024
May 2023
GEN030/23
17-05-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN027/23
24-04-2023
Notification of tranche 8, 46 FTTP priority exchanges, stop sell implementation 9 May 2023. Realignment of 44 notified exchanges.
GEN026/23
19-04-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN025/23
18-04-2023
This briefing is to update CPs on the planned service degradation measures in the trial areas of Salisbury and Mildenhall
GEN016/23
01-03-2023
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension
GEN015/23
27-02-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
February 2023
GEN010/23
20-02-2023
Enhanced process for SOGEA New Line Provide orders (New Line Provide wrong order type)
GEN009/23
27-01-2023
Planned service degradation measures in the trial areas of Salisbury and Mildenhall
January 2023
GEN005/23
19-01-2023
Notification of tranche 7, 46 FTTP priority exchanges, stop sell implementation 08 February 2023. Realignment of 40 notified exchanges
GEN096/22
20-12-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN087/22
08-12-2022
Openreach copper escalations - actions to prioritise end customers without working service
GEN080/22
10-11-2022
Update on our communication plans for CPs and their customers in the WLR withdrawal trial sites (Salisbury and Mildenhall)
GEN078/22
27-10-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
October 2022
GEN074/22
12-10-2022
Notification of tranche 6, 51 FTTP priority exchanges, stop sell implementation 1 November 2022. A realignment of 32 notified exchanges
GEN061/22
01-09-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN053/22
26-07-2022
This briefing is to update CPs on end customer contact to the customers of ‘non-engaged’ Communications Providers (CP) with active WLR assets in the trial areas (Salisbury and/or Mildenhall)
GEN051/22
21-07-2022
Notification of tranche 5, 67 FTTP priority exchanges, stop sell implementation 02 August 2022. A realignment of 30 notified exchanges.
GEN047/22
06-07-2022
Policy change to allow SOGEA 0.5Mbps orders within FTTP Priority Stop Sell exchange areas
GEN045/22
24-06-2022
Direct End Customer Contact Trial – non-appointed repair proof of concept
June 2022
GEN043/22
21-06-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN037/22
09-05-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN031/22
13-04-2022
Notification of tranche 4, 69 FTTP priority exchanges, stop sell implementation 29 April 2022. Realignment of 33 notified exchanges.
GEN028/22
11-04-2022
SMPF / FTTC Contract termination notifications in the Salisbury and Mildenhall trial areas
GEN027/22
01-04-2022
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer - extension of participation date
GEN019/22
03-03-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN116/21
30-12-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
December 2021
GEN102/21
12-11-2021
Exchange Exit Pilot Consultation and notification of an Industry briefing session
GEN100/21
22-10-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
October 2021
GEN090/21
04-10-2021
Notification of postponement of Stop Sell implementation date for Tranche 1b and 2 from 5 October 2021 to 13 October 2021, due to final checks on coverage achieved in Tranche 1b and Tranche 2 notified exchanges
GEN084/21
06-09-2021
Invitation to a virtual Q and A event for UK businesses ahead of digital upgrade of phone network
GEN078/21
26-08-2021
Price changes for leased line circuits being used to aggregate FTTP to multiple premises
GEN077/21
17-08-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN070/21
02-08-2021
Notification of product stop sells, Tranche 5 in 86 FTTP exchanges and changes to 15 exchange FTTP priority stop sell dates
GEN056/21
18-06-2021
New facility to raise escalations via HUD and work-around for Amend FTTP Appointments
GEN053/21
16-06-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN038/21
29-04-2021
Notification of product stop sells (withdrawal of new supply) in an additional 77 FTTP upgrade exchanges
GEN034/21
19-04-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN022/21
24-02-2021
Changes to the Full Fibre Infrastructure Build (FFIB) bid management process
February 2021
GEN019/21
12-02-2021
Exchange Footprint Consultation – Publication of Additional Exchange Information
GEN017/21
10-02-2021
Improving engineer and end customer safety on appointed repair tasks during Covid
GEN016/21
09-02-2021
Openreach SDEDS Gateway Server Certificate Renewal SDEDS) gateway server certificate renewal
GEN015/21
03-02-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
GEN008/21
25-01-2021
Notification of product stop sells (withdrawal of new supply) in an additional 51 FTTP upgrade exchanges
GEN115/20
22-12-2020
New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details
GEN107/20
03-12-2020
Consultation on Openreach‘s Future Handover Architecture and Exchange Footprint
GEN102/20
30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises
November 2020
GEN101/20
30-11-2020
Notification of Stop Sell exceptions process and launch pack available on the Openreach website
GEN095/20
16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working
GEN096/20
16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working
GEN088/20
05-11-2020
CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process
GEN087/20
04-11-2020
Site Specific Risk Assessment, Out of Hours appointments and Named Engineer new process
GEN080/20
12-10-2020
Change of contact details for Openreach Billing Dispute Escalations - All Products
GEN075/20
29-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) gateway Disaster Recovery (DR) switch
GEN071/20
18-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) Gateway Migration Complete
GEN070/19
06-09-2020
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE
GEN058/20
17-08-2020
Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices
GEN050/20
09-07-2020
Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell
GEN045/20
02-07-2020
Reminder: Openreach chat solution and EiVA migration to go live by 06:00, 4 July 2020
GEN042/20
29-06-2020
Notification of product stop sells in an additional 117 FTTP upgrade exchanges
June 2020
GEN026/20
23-04-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Vulnerable End Customers
GEN018/20
23-03-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Forced Migrations
March 2020
GEN006/20
03-02-2020
Openreach ebXML/B2B gateway - new enterprise cloud sites and decommissioning of old sites