GEN114/20 Improvement for Customer Satisfaction Surveys on EiVA

22/12/2020    For Information

This briefing is for Communications Providers (CPs) who contact CS and leave Customer Satisfaction (CSAT) Survey feedback after an eChat. Information for Desk-agent Team leaders and their Managers.

This briefing is to inform all CPs that we have a planned improvement to share for Customer Satisfaction Surveys.