GEN085/20 CSM team intraday performance report

  23/10/2020    For Information

This briefing is for Communications Providers (CPs) who consume FTTC, Gfast, LLU, Number Port, SIM2, SOGEA, and WLR3 products, information for Desk-agent Team leaders and their Managers.

We have created an hourly report (called the intraday performance report) to give a view of PCA, wait times and abandoned contacts within our key eChat contact channels.