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  1. Home
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  3. Product Process descriptions
  4. 1. Openreach product overview
  5. 9. T2R Process Overview
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Product Process descriptions

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Customer Service Plan

FTTP and FoD Process Description

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  • 1. Openreach product overview
  • 1.1 GEA-FTTP Overview
  • 1.2 FTTP on Demand Overview
  • 1.3 Multicast overview
  • 1.4 GEA Cablelink
  • 2. Openreach network pre-built
  • 2.1 Infrastructure and Deployment Reporting
  • 2.2 Expression of Interest and Build Status Messaging
  • 2.3 CP Vendor branding on Openreach.com
  • 3. Permitted Order Journeys
  • 3.1 New FTTP provide
  • 3.2 Migrations
  • 3.3 Remote activation journeys
  • 3.4 Second lines
  • 3.5 Waiters
  • 3.6 Open order rules – Handling duplicate orders
  • 3.7 Cancelling an order
  • 3.8 Amending an order
  • 3.9 Modifying an existing FTTP service
  • 3.10 Cease of service
  • 4. Place an order
  • 4.1 Log-in and begin order placement
  • 4.2 Validate Address
  • 4.3 Check Availability
  • 4.4 Conduct sales conversation
  • 4.5 Set the order details
  • 4.6 Configure service features
  • 4.7 Reserve Appointment Slot / Set CRD
  • 4.8 Check order summary and submit order
  • 5. Validate and Plan Order
  • 6. Design order connection
  • 7. Fulfill order
  • 8. Trigger billing
  • 9. T2R Process Overview
  • 9.1 Proactive network monitoring
  • 9.2 Run a service test
  • 9.3 Raise a fault

9. T2R Process Overview

Last updated: 25 February, 2024

A summary repair process flow can be found in the appendix of this document.

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