Product Process descriptions

FTTP and FoD Process Description

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If you are using the Openreach portal to place an order with us, you will need to access the OR Siebel (Order and Trouble Reports) tool.  This tool will normally be one of the dialogue service tools accessed from the My Dashboard page on the CP portal which is secured behind a login.

From www.openreach.com, click the ‘Service providers’ link in the top right menu bar:

Then click on the log-in button in the upper right-hand corner:

If you are a brand new user, you will be given the opportunity to register as such from the log-in screen:

While the registration form is straightforward, there is one question that most people need help looking up, this is the Company DUNs ID.  If your company didn’t provide you with this value as part of your instructions to register on the site, the easiest way to obtain this is to ask a colleague who already has access to find this value on their existing profile so you can enter it on yours.  Alternatively, ask your CP Admin.

Once you are logged into the portal, you will be presented with a My Dashboard screen from which you can access all of the tools you’ll need to place and progress orders and faults for your company.  If there is a tool that you don’t have access to that you need, you can request it from the left hand text on the My Dashboard screen:

As an existing user, you should be able to find the ordering portal within the Recent or Active Tools menus to the right of the main My Dashboard page, depending on when you last used it, but you can also use the link if you need to re-request access to a tool

Once you’ve found and clicked on this tool, you’ll be redirected to the Siebel ordering interface where you can place your FTTP order:

From this screen, you can place an order, amend or cancel an existing order, modify or cease an existing asset, and raise a fault on an existing asset.  To progress a new provision (or migration) order, select GEA-FTTP from the Provide drop down list.