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Customer Service Plan
CPs wishing for their brand/s to appear on the list of Openreach suppliers can submit a request at: www.openreach.co.uk/cplogo.
The Openreach Customer Commercial and Products (CCP) team process requests by validating that the information is accurate and then submitting the content change request to the Openreach website content authoring team.
Validation of resellers can sometimes be delayed due to the need to validate with the wholesale provider, but once confirmed are updated to the site usually within 2 working days.
CPs can also use the form to request an amendment or removal to an existing entry, for example, if a campaign tracking URL needs updating.