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Everything you need to know about changes and developments to our products and services.

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Pricing Notification ACCN & CCN

All updates

GEN011/25

10-02-2025

Support for vulnerable end customers who do not meet the criteria for Emergency Welfare

February 2025

ETH004/25

06-02-2025

Withdrawal of EAD Enable

NGA2002/25

06-02-2025

Price change to FTTP Up to 0.5Mbit/s / 0.5Mbit/s Advanced Connection Charge

ETH003/25

04-02-2025

Ethernet Cablelink Grouped Orders via EMP is now launched

NGA2001/25

03-02-2025

Correction to FTTP and FOD Bandwidth Rental Withdrawals notified in ACCN OR961

GEN010/25

31-01-2025

Exchange Exit Offer Terms (final) Published Jan 2025

January 2025

GEN009/25

31-01-2025

Notice of scheduled outages of billing system for Q1 2025/26

NGA002/25

31-01-2025

SOGEA Hot Site / Line Isolation Unit 12E supply update

GEN008/25

28-01-2025

Deddington Exchange Exit update

ETH002/25

27-01-2025

Product Description update - proposed change to the managing of missing or incorrect SFPs

NGA001/25

23-01-2025

Legacy FTTC 40/2 speed tier stop sell

PIA003/25

23-01-2025

New services and functionality on the PIA product

GEN007/25

20-01-2025

Notification of Deemed Consent delays for amended orders – effective 21 April 2025

GEN006/25

17-01-2025

Notification of product stop sells, Tranche 19 in 163 FTTP exchanges

GEN005/25

17-01-2025

Notification of Tranche 15, 63 FTTP priority exchanges, stop sell implementation 17 February 2025, Realignment of 6 notified exchanges

ETH001/25

16-01-2025

OSA and OSEA price changes and product withdrawals update

GEN004/25

15-01-2025

New location to raise DSO and Welfare cases

GEN003/25

13-01-2025

Survey price updates

GEN002/25

10-01-2025

Expedite of data integrity issues after erroneous transfer

PIA002/25

07-01-2025

Temporary coiling of overhead cable and equipment policy