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Everything you need to know about changes and developments to our products and services.

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All updates

GEN011/25

10-02-2025
Support for vulnerable end customers who do not meet the criteria for Emergency Welfare

GEN010/25

31-01-2025
Exchange Exit Offer Terms (final) Published Jan 2025

GEN009/25

31-01-2025
Notice of scheduled outages of billing system for Q1 2025/26

GEN008/25

28-01-2025
Deddington Exchange Exit update

GEN007/25

20-01-2025
Notification of Deemed Consent delays for amended orders – effective 21 April 2025

GEN005/25

17-01-2025
Notification of Tranche 15, 63 FTTP priority exchanges, stop sell implementation 17 February 2025, Realignment of 6 notified exchanges

GEN006/25

17-01-2025
Notification of product stop sells, Tranche 19 in 163 FTTP exchanges

GEN004/25

15-01-2025
New location to raise DSO and Welfare cases

GEN002/25

10-01-2025
Expedite of data integrity issues after erroneous transfer

GEN001/25

06-01-2025
Our Reporting hub application is coming soon

GEN116/24

23-12-2024
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)

GEN115/24

20-12-2024
Pricing for new orders in 5 additional exiting exchange areas

GEN113/24

19-12-2024
ECC price changes for April 2025

GEN112/24

16-12-2024
Raising Network Relocation Orders

GEN111/24

12-12-2024
Heads-Up Display (HUD) User Guides for Communications Providers (CPs) and Resellers

GEN105/24

11-12-2024
Named Engineer and SSRAMS price changes for April 2025

GEN109/24

11-12-2024
GEA Cablelink price changes for April 2025

GEN108/24

11-12-2024
Novations and Transfer of Service price changes for April 2025