Contracts
Connectivity services contract
This is where you’ll find details about the contract you sign up to when you buy our Ethernet products. We include contract text, contract changes and other relevant details.
Here’s the contract for connectivity services. You’ll find contractual information for FlexZone here.
Contractual Information
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Connectivity services conditions – connectivity services conditions – 21 January 2020 v16
Size: 323 KB Download -
Connectivity services schedule 1 – definitions – 21 January 2020
Size: 265 KB Download -
Connectivity services schedule 2 – service – 21 January 2020
Size: 286 KB Download -
Connectivity services schedule 3 – forecasting – 6 November 2012
Size: 103 KB Download -
Connectivity Services Schedule 4 - Service Levels Effective until 23March2021 v15
Size: 241 KB Download -
Connectivity services schedule 5 – migration – 20 August 2019 v7
Size: 113 KB Download -
Connectivity services schedule 6 – data processing – 21 February 2019 v1
Size: 337 KB Download -
Connectivity services contract form – 14 December 2009 v1
Size: 40 KB Download
Contract changes in notification period
The contract changes shown in the documents below have been notified and will become effective from the dates indicated.
The issue number and text will be reviewed prior to consolidation into the current contract to ensure that the notified text is added sequentially, and adjusted accordingly, with current contract text. When notifications have been made they may not always have included text from other notifications which are still within the notification period.
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Connectivity Services Schedule 1 - Definitions Effective from 22March2021 v27
Size: 267 KB Download -
Connectivity Services Schedule 1 - Definitions Effective from 23March2021 v28
Size: 267 KB Download -
Connectivity Services Schedule 2 - Service Effective from 22March2021 v28
Size: 294 KB Download -
Connectivity Services Schedule 4 - Service Levels Effective from 23March2021 v16
Size: 261 KB Download
Internal reference offer (IRO)
This offer applies to EAD, EBD and BTL products.
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