Briefings

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GEN085/24

10-10-2024

Urgent Health and Safety Notice for All Collocate and Access Locate Communications Providers

October 2024

WLR018/24

02-08-2024

Notice of scheduled outages of billing system for 03rd August 2024

August 2024

GEN037/24

02-04-2024

Furthering for telecare on SOTAP

April 2024

GEN014/24

01-02-2024

Delay in direct debit collections

February 2024

GEN004/24

04-01-2024

Furthering for telecare

January 2024

GEN092/23

21-12-2023

Furthering for telecare

December 2023

GEN024/23

11-04-2023

Issue with minimum lead times on migrations to SOGEA

April 2023

GEN023/23

05-04-2023

Issue with Minimum Lead Times on migrations to SOGEA

WLR010/22

02-09-2022

Notice of essential maintenance outage of billing system for September 2022

September 2022

NGA2007/22

21-06-2022

Equinox Special Offer Registration Window Reopening from 1 August 2022 for 1 month

June 2022

ETH045/21

16-09-2021

Urgent Communication - Ethernet system failure

September 2021

ETH011/21

19-03-2021

Update on Connectivity Services Contract text for EAD to reflect CCDs of less than 30 working days

March 2021

ETH020/20

11-05-2020

EAD special offer relating to deferred service for EAD 100Mb and 1Gb products

May 2020

GEN024/20

21-04-2020

Supporting UK Small and Medium Enterprises (SMEs)

April 2020

GEN025/20

21-04-2020

Supporting UK Small and Medium Enterprises (SMEs)

ETH016/20

15-04-2020

Process to avoid EMP EAD, EBD and DFX order cancellation due to customer delays

GEN023/20

14-04-2020

Supporting UK Small and Medium Enterprises (SMEs)

GEN009/19

31-01-2019

Rollback of Change Deployed within EMP R3950 on 19 January 2019