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Everything you need to know about changes and developments to our products and services.

  • Industry Engagement

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  • Briefings
  • EIP comms
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All updates

GEN051/25

22-05-2025
Notice of scheduled outages of billing system for 20 June 2025

GEN050/25

15-05-2025
FTTP escalations performance update

GEN049/25

14-05-2025
Direct End Customer Contact FTTP Appointed Modify journey launch

GEN047/25

06-05-2025
Notification of product stop sells, Tranche 20 in 163 FTTP exchanges

GEN046/25

06-05-2025
New location to raise DSO and Welfare cases

GEN048/25

06-05-2025
Notification of Tranche 16, 91 FTTP priority exchanges, stop sell implementation 26 May 2025. Realignment of 11 notified exchanges

GEN045/25

01-05-2025
New format for incident notifications being launched

GEN044/25

28-04-2025
Notice of scheduled outages of billing system for 23 May 2025

GEN043/25

25-04-2025
Publication of Exchange Exit Policy document

GEN042/25

17-04-2025
Changes to Openreach Portal applications

GEN041/25

15-04-2025
Carbon footprint data availability

GEN037/25

09-04-2025
Notice of scheduled outages of billing system for Q2 2025/26

GEN039/25

09-04-2025
CPs to refrain from providing Personally Identifiable Information

GEN040/25

09-04-2025
Direct End Customer Contact - FTTP Appointed Provision end customer “Cancel” responses process moving to business as usual

GEN038/25

09-04-2025
Notice of scheduled outages of billing system for 9 May 2025

GEN036/25

01-04-2025
Notice of scheduled outages of billing system for 25 April 2025

GEN034/25

01-04-2025
Implementation of Exchange Exit Stop Sell 01 April 2025

GEN035/25

31-03-2025
This briefing is to inform CPs about changes to the Openreach Local Access Dataset (LAD), LA offer 5 new exchanges file.

GEN033/25

28-03-2025
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)

GEN031/25

27-03-2025
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension