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Products
- Overview
- The All IP and Exchange Exit programmes
- Full Fibre and Fibre to the Cabinet broadband
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Copper
- Overview
- MPF & SMPF
- Broadband Enabling Technology (BET)
- WLR
- Wholesale Analogue Access (PSTN)
- Wholesale Line Rental 3 (WLR3) Premium
- Calling and network features
- Wholesale Digital Access ISDN2
- Wholesale Digital Access ISDN30
- SOTAP
- SOTAP for Analogue
- Copper contracts
- Local Loop Unbundling (LLU)
- Sub Loop Unbundling (SLU)
- Ethernet
- Optical
- Passive products
- Exchange Based Products
- Product Development Processes and release information
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Product withdrawal
- Overview
- Backhaul Extension Services (BES)
- Backhaul Network Services (BNS)
- Openreach Network Backhaul Services (ONBS)
- TDM (Time Division Multiplex) access bearer
- Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES)
- WES Aggregation
- CCTV Access
- Fibre Voice Access
- Wlr Withdrawal
- Stop Sells Updates
- Ancillary Documents (Change Control)
- Contracts
- Pricing
- Industry Consultations
- FlexZones
- Product Process descriptions
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Services
- Overview
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Product services
- Overview
- Direct End Customer Contact
- Flexible appointments
- Number portability
- Events and exhibitions
- Non standard lines
- Network in advance
- Stand alone survey (SAS)
- Excess construction charges (ECC)
- Directory and number information
- Nuisance Calls Service
- Ethernet transfer of service
- Advanced order management process
- Special fault investigation assure
- Service maintenance levels
- Product migrations
- Bulk modifications
- Time related charges (TRCs)
- Large Scale Time Related Charges
- Transfer of service
- Name changes
- Novations
- Service products contracts
- KPIs
- Service Level Commitments
- Digital Price Book
- One Touch Switch
- Project Services
- Discover our infrastructure build and value add services
- Bid Management
- Wayleaves
- Infrastructure Build
- Industry Engagement
- Updates
- Help & Support
Hi
Welcome to your dashboard. From here you can select your preferences and access your favourites, collaboration areas services and tools. You can add more apps and services if you want to.
If you have a problem, then you can
- View our Apps and Services known issues list
- Report a System Issue to us
- Get a data integrity issue fixed using our ORDI request form
- Contact us to get more help
Useful Links:
- Billing EMS CP Demo
- New Billing Enquiry Management System CP Demonstration
- Billing Charge Enquiry Management CP Guide
- How to use the portal
- Ethernet Access Direct reason for Outage form
- Contact your CP Admin
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Matters beyond our control
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Network Status
View the Openreach Network status about repairs, appointment and faults
System or Data Integrity issues
- Read our System Issue and Data integrity Issue guides
- View our Apps and Services known issues list
- Report a System Issue to us
- Get a data integrity issue fixed using our ORDI request form
- Contact us to get more help
Latest updates
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Updates
Every thing you need to know about changes and developments to our products and services. -
- EIP comms
Product release documentation (EIP Comms)
A clear process to keep you up to date on new and improved product releases. -
- Events
Events Calendar
The calendar outlines Openreach led forums, working groups and presentations to industry.
