Hello

All customer complaints need to be logged via chat.

Info for Customers

• For all order and fault queries pls reach out to your communications provider
• For any other complaint please raise a chat
• The opening hours for our complaints team are as follows:
  • Monday – Saturday - 8am – 6pm
  • Sunday - 10am – 4pm
• Chatting to us between these hours will ensure you get a real time response

Info for Communication Providers

• As per the following briefing shared on 05/12  GEN085/22 (openreach.co.uk) the complaint webform has now been de-activated
• From 2 January 2023 all of the following need to be logged via e-chat
  • All none service impacting complaints
  • Spirit Escalations
  • Requests for additional information on Closed Orders and Faults
• The opening hours for our complaints team are as follows:
  • Monday – Saturday - 8am – 6pm
  • Sunday - 10am – 4pm
• Chatting to us between these hours will ensure you get a real time response