GEN017/19 e-Chat for CP Complaints - Trial

04/03/2019    For Information

This briefing is for all Communications Providers (CPs) who use the Openreach complaints form located on the Openreach Portal to submit after service complaints relating to all products excluding Ethernet and excluding referrals to the DSO

This briefing is to inform CPs about an e-Chat for CP complaints Trial.

We've published a briefing for CPs informing them about the addition of an e-Chat contact route available via the Openreach Portal.