The following information is an overview of the Openreach onboarding process and will help you to understand what is involved when onboarding with Openreach. We strongly advise you to read through this before progressing. If you have any questions during onboarding you can read the FAQs or contact us and a member of the onboarding team will respond to your query.

• Complete personal details and create an account.
• Agree to Openreach terms and conditions.
• Select choice of account management.

• Provide customer and billing addresses.

• Select the products required to onboard with Openreach.
• Select any additional services required with the product.
• Provide 3 months forecasts (if applicable).
• Provide direct debit details (if applicable).
• Sign Openreach contract.
• Submit request.
• Note: if there is no activity in progressing this, your request will be autocancelled after 10 working days.

• The onboarding team will review your request.
• If there are any discrepancies/queries with the information, the onboarding team will contact you to clarify.

• A financial health check will be conducted by Openreach using your DUNs ID.
• If onboarding for the first time with Openreach, a £10,000 establishment deposit will be required.
• Additional security deposits may be required depending on the product and outcome of the financial health check. This applies to existing Openreach customers too.
• Note: if the establishment/security deposits are not paid, your request will be autocancelled after 20 working days.
• Openreach will hold establishment/security deposits until the criteria is met for deposits to be returned.

• Openreach will create all the relevant systems access to place orders with Openreach.

• Ready to place orders with Openreach.
• Request a demonstration. This is recommended for new CPs.
• Receive counter-signed contract.
• Deposit refund information.