GEN080/20 Change of contact details for Openreach Billing Dispute Escalations - All Products

12/10/2020    For Information

This briefing is for Communications Providers (CPs).

This briefing is to inform all CPs about a change to the contact details for Openreach Escalations relating to billing disputes.

We've published a briefing for CPs relating to a new email account to be used for all new Openreach Billing Dispute Escalations.

Click here to read the full briefing. Please note that you'll need your Openreach portal ID and password.


The contents of this briefing are accurate at the time of writing and are subject to change.


If you wish to discuss the information contained within this brief, please contact your Business Development Manager.


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