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GEN069/20 Change to CSM chat terms


14/09/2020    For Information

This briefing is for all Communications Providers (CPs).

We're making changes in Openreach CSM chat with respect to the number of orders and faults that CPs can share with Openreach on a single chat.

We've published a briefing for CPs relating to changes to CSM chat terms.

Click here to read the full briefing. Please note that you'll need your Openreach portal ID and password.

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The contents of this briefing are accurate at the time of writing and are subject to change.

 

If you wish to discuss the information contained within this brief, please contact your Business Development Manager.

 

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