GEN068/19 Premium Business Helpdesk Proforma Change

19/08/2019    For Information

This briefing is for all Communications Providers (CPs) who consume the WLR3 PSTN Premium product and use the Openreach Premium Business Helpdesk.

This briefing is to inform CPs about a change to the process used to raise cases into the Premium Business Helpdesk.

We've published a briefing for CPs to inform that the proforma to raise a case into the Premium Business Helpdesk will be changed to an online based form.

Click here to read the full briefing. Please note that you'll need your Openreach portal ID and password.


The contents of this briefing are accurate at the time of writing and are subject to change.


If you wish to discuss the information contained within this brief, please contact your Business Development Manager.


If you would like to be notified as soon as briefings are posted onto the Openreach website, please subscribe to receive Openreach RSS feeds.

How to subscribe

If you would like to register for Alert update messages or pricing notifications, please click on the following link and complete the form

View all Form