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GEN061/17 Social media service affecting briefing


12/09/2017    For Information

This briefing is for all LLU, WLR and NGA Communications Providers (CPs).

This briefing updates CPs on the introduction of the Openreach social media team providing updates to end customers on open orders and faults via the @openreachGB Twitter channel from 9 October 2017 for CPs who opt into the service.

We would like to update CPs on the introduction of the social media team offering support to provide updates on open orders and faults to end customers via our @openreachGB Twitter channel.

Click here to read the full. Please note that you'll need your Openreach portal ID and password.

Issued by GC


The contents of this briefing are accurate at the time of writing and are subject to change.

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