GEN020/19 Automatic Compensation - changes to support our customers

05/03/2019    For Information

This briefing is for LLU, WLR, NGA, Communications Providers (CPs).

Openreach has notified changes to its contracts and product documentation to support the launch of the Automatic Compensation Voluntary Code of Practice on 1 April 2019

Openreach has introduced changes to support customers participating in the Automatic Compensation Voluntary Code of Practice, scheme which is effective from 1 April 2019. This includes updates to systems, contracts and product documentation, to cover the automatic compensation requirements to enable Communications Providers to fulfil their obligations under the scheme

The notified changes to the WLR, LLU and GEA contracts can be viewed at:

The business rules can be found at:

If you require further information please contact your sales and relationship managers.

Issued by GC

The contents of this briefing are accurate at the time of writing and are subject to change. 

If you wish to discuss the information contained within this brief, please contact your Sales and Relationship Manager. 

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