Infrastructure Solutions

Customer Network Solutions Customer Network Solutions

Are you refurbishing or extending an existing building? Or are you building a brand new site? If so, you may need to move a drop wire or alter our Openreach network from an overhead position to an underground position, relocate our network or order brand new infrastructure. These are just a few simple examples of network solution services that we can help you with.

Here's a list of the type of engineering tasks we're able to deliver on your behalf:

  • Infrastructure to New Site housing developments, from single homes to 1000+ plot strategic sites
  • Network in Advance on new housing developments for Ethernet services
  • Existing network rearrangement
  • Build fibre networks for commercial sites, free of charge for sites of 20 or more commercial units
  • Ducts, cabling and wiring for refurbishments or redevelopments
  • Fibre infrastructure to new or existing apartment buildings and other Multi Dwelling Units (MDUs)
  • Repositioning of distribution points, drop wires, poles and internal distribution connection boxes, underground ducting or cables
  • Out of hours migration work
  • Housing stock refurbishment programmes, particularly the change of overhead infrastructure to cope with Multiple Drop Wire Re-arrangement (MDR), also known as External Wall Insulation (EWI)


CNS timelines

When you need to contact us

If we're working to support an existing provide order, you can get updates on the order by contacting the service management centre on 0800 783 3333, Option 3, Option 1. The team are open Monday – Friday 08:00 – 19:30, Saturdays 08:00 – 18:00 and Sundays 08:00 – 13:00. The Service Management Centre is best placed to help you with any orders where you have first placed a provision order and Openreach engineers have determined that a bespoke solution must be agreed to provide your customer service.

If you would like to place an order with infrastructure solutions (independent of a provision order) with us on behalf of your customer, or request an update on an existing independent infrastructure solutions order, you can reach us on 0800 783 2023. The team are open Monday - Friday 08:00 – 17:00, or alternatively you can place your order on our website.

Please note, this team are best placed to help you with infrastructure solutions orders that you have placed (perhaps on behalf of your customer) but that do not relate to existing provision orders, for example a business customer of yours is refurbishing and would like Openreach equipment relocating to enable the refurbishment.