Office Services

Office Services can help you deliver your customer service support requirements. We can manage order and fault handling, appointing and outbound communication on your behalf.

Our people have extensive Openreach product knowledge, ranging from single line PSTN through to large volume Ethernet circuits - putting your customers in safe hands while you focus on other critical aspects of managing your business.

What we can offer:

  • Provision - managing your customer's orders and appointing on your behalf.
  • Repair - managing your customer's faults and appointing on your behalf.
  • Confirmation of service - outbound communication can also provide your customers with confirmation of service activation or fault resolution.

By combining Office Services with subject matter experts from our Advisory Services capability, we can help to enhance your own service centre environments as follows:

  • Consultancy - service expertise that can be deployed at your site to improve working relationships, identify revenue opportunities and reduce order fall out.
  • Training - helping you to upskill your own agents with technical/product knowledge and soft skills.

Information downloads

Visit the Customer Information Zone for CP briefings, industry events, fact sheets, videos, case studies and other resources relating to our products, services and solutions.

Contact us

If you would like to find out more about how Office Services can help you manage your customer service requirements, get in touch.