STOP SELLS

STOP SELLS ARE COMING

 

Upcoming Stop Sells

Salisbury Trial

(FTTP Priority Exchange)

1

Exchange

Starts

01/12/2020

Mildenhall Trial

(WLR Withdrawal)

1

Exchange

Starts

04/05/2021

First Tranche

(FTTP Priority Exchange)

117

Exchanges

Starts

29/06/2021

Second Tranche

(FTTP Priority Exchange)

51

Exchanges

Starts

05/10/2021

National WLR Stop Sell

(WLR Withdrawal)

ALL

Exchanges

Starts

09/2023

 

What's Stop Sell?

The term stop sell is used by Openreach to signify stopping the sale of certain Openreach products.This is different from product withdrawal, as under stop sell, any end customer who already has the product, will be able to continue using it (until it is withdrawn). 

If a product is impacted by stop sell1, this won’t just mean no new supply, but also, you won't be able to do working line takeovers, start of stopped lines, migrations, CP transfers, addition of broadband to copper voice lines, bandwidth modify, or addition of lines and channels to existing installations.

Currently there are two programmes for which stop sell applies:

  1. FTTP Priority Exchange
  2. WLR Withdrawal

 

How can I check if a stop sell is in effect?

Upcoming stop sells will mostly be done at individual exchange level (except for WLR stop sell), with more details on what those stop sells are on this page. It will then be down to the CP to identify whether a premises in a stop sell exchange is subject to stop sell, based on the shared stop sell rules. For more info click here.

The following stop sell flags are also available in dialogue services (please see below for details), that show when a stop sell is in effect, at an exchange level.

Exchange Level Flags

Definition

FTTP Priority Exchange

Denotes an exchange which has ‘FTTP Priority Exchange Stop Sell’ in effect

WLR Withdrawal

Denotes an exchange which has ‘WLR Withdrawal Stop Sell’ in effect

MPF Restriction

Optional for future use – Indicates that MPF has been restricted and is not available to consume. Created to support any complete withdrawal of MPF (all CPs).

SOTAP Restriction

Openreach Only – Created to control the trial and launch of Single Order Transitional Access Product on a geographical basis

These flags are available on the following dialogue services:

  • MPLA
  • EMLC
  • Address Matching
  • OID (XML only)

 

What will happen if I order a product that is no longer available in a stop sell area?

The order will be rejected. Some examples of the KCIs you may receive are below:

Rejection code

Rejection Text

9531

[%1] is not currently available in the exchange area specified.

where the value for [%1] will be the product type of the order that is rejected.

104

Line Identified is not compatible with the requested service.

9030

[%1] cannot be requested on [%2]

Where [%1] = ‘GEA-FTTC/SOGEA’; [%2] = ‘the line due to WLR withdrawal’

9536

No matching [%1] order found for Where [%1] = Narrowband.

 

 

 

FTTP Priority Exchange

As part of Openreach’s FTTP Priority Exchange programme, it has been agreed with Ofcom and industry, that in certain exchange areas that reach a high level of Ultrafast coverage2, FTTP would become the main available product for CPs to consume1.

What does this mean for me?

If FTTP Priority Exchange stop sell applies in an exchange where you’re trying to put an order through, then as long as FTTP is available at that premises, it’ll be the main valid product you can buy1, and other products3 will no longer be available.

Please note that ethernet is not impacted/restricted by FTTP Priority Exchange stop sell.

If FTTP is not available at the premises, then the stop sell will not be applied.

 

 

WLR Withdrawal

BT announced in 2018 that it’ll be closing down the PSTN network in 2025, and as WLR4 relies on the PSTN, it means that Openreach will no longer offer this product post PSTN closure. A national stop sell was announced for 2023 to support this transition away from WLR, and the Mildenhall trial was set up to trial that stop sell.

What does this mean for me?

If WLR Withdrawal stop sell applies in an exchange where you’re trying to put an order through, then certain products will be restricted as covered below1. Please note, that the stop sell rules between the Mildenhall trial and the national stop sell will be slightly different.

Mildenhall Trial

If the below product is available to purchase at the premises

Then the below ticked products will also be available, and the crossed products will be subject to stop sell and will not be available

FTTP

SOGfast

SOGEA

FTTC

MPF

SMPF

SOTAP

WLR

FTTP

ü

ü

ü

×

×

×

×

×

SOGfast

ü

ü

ü

×

×

×

×

×

SOGEA

ü

ü

ü

×

×

×

×

×

None of the above three

×

×

×

×

ü

×

ü

×

 

National Stop Sell

If the below product is available to purchase at the premises

Then the below ticked products will also be available, and the crossed products will be subject to stop sell and will not be available

FTTP

SOGfast

SOGEA

FTTC – MPF only

MPF

SMPF

SOTAP

WLR

FTTP

ü

ü

ü

ü

ü

×

×

×

SOGfast

ü

ü

ü

ü

ü

×

×

×

SOGEA

ü

ü

ü

ü

ü

×

×

×

None of the above three

×

×

×

×

ü

×

ü

×

 

1Except where stop sell policy permits or exceptions apply

275% of address keys are enabled for Ultrafast (FTTP and Gfast >300Mb)

3By other products, what is meant is the following Openreach products: WLR3 Analogue, ISDN 2, ISDN 30, SMPF, MPF, FTTC, Narrowband Line Share, Classic, Gfast, SOGfast, SOGEA and SOTAP

4WLR is being used to collectively refer to the following products: WLR3 Analogue, ISDN 2, ISDN 30, LLU SMPF, SLU SMPF, Narrowband Line Share and Classic