WLR3 contracts

Before ordering WLR3 products, you’ll no doubt wish to familiarise yourself with the Contract Definitions (Schedule 1) used in the WLR3 contract. The WLR3 contract is made up of the Contract Conditions (Conditions) governing our business relationships with our customers in relation to WLR3.
The WLR3 service is more particularly described in the Service Schedule (Schedule 2). Schedule 4 Sets out the Service Levels applicable to the service.

Customers that order the WLR3 product from Openreach also need to accept the terms and conditions for Service Products. The prices for the Service Products are set out in the Openreach Price List and are applicable across the Openreach product portfolio, including WLR3.

Proactive SLGs

Service Level Guarantee (SLG)

WLR3 contract

WLR3 Ancillary Documents

The ancillary documents can be accessed by clicking on the appropriate link below. Communications Providers will need access to the Openreach Portal. A full list of all ancillary documents can be found at:


Ancillary Document title Location/URL
Bulk Modify Process Description https://www.openreach.co.uk/orpg/home/products/serviceproducts/
Dialogue Services Product Guide https://www.openreach.co.uk/orpg/customerzone/products/wlr3
Flexible Appointments Product Description https://www.openreach.co.uk/orpg/customerzone/products/serviceproducts
Forecasting Manual Copper forecasting manual currently being updated. The document will be
notified week commencing 18 September 2017
Service Maintenance Level Mapping Product Description https://www.openreach.co.uk/orpg/customerzone/products/serviceproducts
SLG document https://www.openreach.co.uk/orpg/customerzone/products/serviceproducts/proactiveslgs
TRC document https://www.openreach.co.uk/orpg/customerzone/products/serviceproducts/timerelatedcharges
WLR3 ISDN2 Product Description https://www.openreach.co.uk/orpg/customerzone/products/wlr3/isdn2
WLR3 ISDN30 Product Description https://www.openreach.co.uk/orpg/customerzone/products/wlr3/isdn30
WLR3 PSTN Product Description https://www.openreach.co.uk/orpg/customerzone/products/wlr3/

Contract Changes in notification period

The contract changes shown in the documents below have been notified and will become effective from the dates indicated.

The issue number and text will be reviewed prior to consolidation into the current contract to ensure that the notified text is added sequentially, and adjusted accordingly, with current contract text. When notifications have been made they may not always have included text from other notifications which are still within the notification period.

Amendment to the Automatic Compensation Cancelled Provision SLG Effective 1 April 2020

Release File Name Version Size Issue date Type
N/A BT 3040c WLR3 Schedule 4 Service Levels 23.0 325kb 04/03/2020