Fibre to the Premises (FTTP) on Demand

Fibre to the Premises on Demand enables you to order Generic Ethernet Access over Fibre to the Premises (GEA-FTTP) in speeds up to 1Gbps for your customers who are within a Fibre to the Cabinet (FTTC) exchange area and are served by a FTTC enabled cabinet.

In response to a FTTP on Demand (FoD) order we will survey, plan and build the FTTP network to the individual residential or business premises.

This is a good opportunity for end customers in FTTC only areas to experience the speeds capable from FTTP.

Product availability

FoD availability at an exchange level is shown in the exchange rollout list, available here: When can I get fibre?

Availability of the product at an individual address level will vary within an exchange area and would need to be checked separately via the Openreach Dialogue Services, please refer to the Dialogue Services Product Guide and the eMLC User Guide, both available from our How-to guides section.

Multi-Dwelling Units (MDU) and Multi-Occupancy Units (MOU)

We recommend that you discuss the property type with your end customer to establish whether their premises is a multi-dwelling unit (MDU), i.e. apartment block, or multi-occupancy business unit (MOU), prior to the order being raised. Any orders received for MDUs or MOUs will be rejected.

Operational Capacity for 2018/19 and 2019/20

Capacity for April 2018 to March 2019:
Following our recent Fibre First announcements and with greater focus on building Fibre to the Premises (FTTP) proactively within 8 major UK cities, we wish to advise that our FoD order capacity for the year ahead (April 2018 to March 2019) will support individual FoD customer orders where possible within an overall industry-wide operational capacity of 20 orders per calendar month.

We advise that FoD is not suitable for major multi-site network upgrade projects. Before you commit to any sales plans, please consult us first to ensure suitability of your project for FoD delivery.

When order capacity for a period exceeds our ability to supply, we will advise CPs if they are required to hold back from placing further orders.

Projected capacity for April 2019 to March 2020:
We are reviewing our projected capacity for both single and multiple project orders for the 2019/20 financial year and starting from Q1 (April to June 2019) we currently expect to be able to support 100 industry-wide FoD orders per calendar month.

We may need to apportion this capacity for single orders and multiple order projects to ensure that we can support CPs selling either type and we will advise further on this in due course.  We also hope to be able to offer more capacity later in 2019/20 and will advise further when we can confirm our operational ability to manage additional demand. 

Further information

For more information on FTTP on Demand, download our fact sheet from the Customer Information Zone, refer to the product documentation below, or please contact your Sales and Relationship Manager.

Information downloads

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