Proactive SLGs


Service Level Agreements (SLAs) form part of our commercial contracts and set out our commitment to provide services to an agreed standard, e.g. within a specified period. Service Level Guarantees (SLGs) make clear the level of compensation you are entitled to should the service not be provided as specified in the SLA, e.g. if delivery of the service was late.

Key benefits:

  • We compensate you automatically if we fail to meet SLGs so you don't need to claim
  • Takes the hassle out of any compensation you may be entitled to


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