Order and fault tracker


Our free Order and Fault Tracker tools provide you with the ability to view information about your orders and faults in real time without the need to call the Openreach Service Management Centre (SMC)

This service is available to track all open orders/faults, any orders/faults closed within the previous 14 days, any orders tagged by Openreach for archive, and all LLU and WLR3 orders/faults entered via the Equivalence Management Programme.

Key benefits:

  • Available on all existing contracts for LLU, WLR3 or Wholesale Line Rental
  • The list of orders and faults are refreshed regularly
  • Tag records of orders and faults for archive to retain them for up to a year The archive option helps you interrogate historical data and therefore justify any charges you may pass on to your customer