Excess Construction Charges (ECC)

Excess Construction Charges (ECCs) cover the additional costs of either providing additional service or dealing with situations where the cost of providing service is more than the Openreach price list.

For all Ethernet Access Direct (EAD) orders (excluding RO1 circuits) a fixed fee ECC is incorporated within the connection price, providing customers with greater upfront pricing certainty.

ECCs are often raised where additional infrastructure is required to:

• Provide new or extended service at a customer's site, or at another requested location where we would otherwise not choose to extend our network based on normal commercial criteria
• Situations involving extended reach including the provision of a new installation within your customer's site, as well as to those where existing capacity needs to be increased

You can avoid delays in the provision of service by pre-authorising a spend limit for ECCs.