Our products

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We have a vast range of products and services to help support your business requirements. All of these are designed to meet the needs and aims of your customers, both now and into the future.

We can help make sure you're getting the most out of your existing investments - and put you in a position to take advantage of the very latest communications technology.

Ancillary documents

There are a number of documents that are ancillary to the product contracts, and we are currently running a project to provide clear view of these to customers. This page provides the current baseline list of ancillary documents, the review process, and a feedback link to flag queries on ancillary documents.

Key information

Our Product Portfolio Roadmap has been designed to provide you with the information you need to add value to your services. Access to these areas requires a portal login.

Customer establishment process

We provide full support throughout your establishment journey from commercial engagement, through technical consultancy to supporting you to place your orders on our live systems. You will find information on how to become a new customer or establishment for additional products and services in the links below.

Mandatory non-discrimination KPIs

The mandatory non-discrimination KPIs report covers the performance indicators and volumes and tails KPIs that Ofcom mandated in the Fixed Access Market Review statement of 26 June 2014. These KPIs apply to all of our copper products as well as NGA.

Customer Engagement

For details about how our customers can engage with our product developments and stay aware of other changes that may affect you, please see this guide which describes Industry forums, communications and how to engage in the process.

Generic bill back-up guide

This guide explains the new layouts contained within the generic bill back-up for the products: WLR3, LLU (Room, MPF and Cablelink) and WES-BES, NGA (FTTC, FTTP-BF - Brown Field - FTTP-GF - Green Field - FIRS, GEA Cablelink).

Industry consultation

Openreach has launched an industry consultation on Upgrading the Access Network: the withdrawal of WLR products and the smooth transition to IP voice services.

CP contact details

This form should be completed to ensure that we hold up to date contact information in relation to jeopardy management, order entry, escalations, repair or billing issues.