These charges will appear on customer bills differently depending on the associated product.
e.g. For WLR: WLR Visit Charge £52.70 WLR Per Line Shifted £52.70 For LLU/SLU: Standard NTE Shift £105.40 Additional NTE Shift £52.70 For External Shifts: Shift or reposition external overhead wires to same building £105.40
If the Openreach engineer is already visiting the premises to carry out other work, or shifting a second or subsequent NTE or rearranging the line from the Distribution Point, customers will be charged using the "Additional Line Shifted price" for each line shifted. This charge includes any stores requirements.
If the order is split between two buildings on one site, the work is treated as two jobs but only one incurs the "Internal and External Shifts" price, whilst the second is charged at the "Additional Line shifted" price. If the order is split between two sites, then two "Internal and External Shifts" apply.
The External Shift or Rearrangement of Line-plant covers the external wiring from the distribution point to the protection box (or where one would be fitted) at the End User's premises, and the internal wiring from the protection box up to and including the first (main) socket, block terminal or other network terminating point.
Requests to shift an exchange line to a different building on a customer's premises attract normal connection charges.
Rearrangements of Openreach Network Equipment and Line Plant Detail of rearrangement work of Openreach Network equipment and Line Plant (other than external shifts) can be found at: