Physical Infrastructure Access

Physical Infrastructure Access

Our Physical Infrastructure Access (PIA) portfolio lets you share our existing duct and pole infrastructure, within our physical infrastructure. PIA may only be used to provide Public Electronic Communications Services and / or Public Electronic Communications Network as set out in Ofcom’s statement in June 2019.

Physical Infrastructure Access (PIA)

PIA is the principle product within our DPA portfolio and consists primarily of duct and pole sharing.

Duct Infrastructure

With the duct infrastructure product, BT grants a licence for you to install sub duct or cable in our access duct.

Pole Infrastructure

With the pole infrastructure product, BT grants you a licence for you to attach and maintain equipment on our existing owned poles. All work must be done in compliance with specified engineering rules and health and safety standards but it is a much more critical requirement for poles.

Key benefits of PIA:

  • National availability: Our infrastructure covers the length and breadth of the country enabling Communications Providers (CPs) to choose the geographies that best suit their network roll out plans.
  • Save time: As our infrastructure already exists, CPs will be able to build and expand their fibre network in far quicker timescales than if building from scratch.

For details of PIA infrastructure that has been built with state aid from the public sector please see the attached list here.

PIA Ancillary Services (Power, PIA Co-Location, PIA Co-Mingling and PIA Site Access) - pricing information for these services referred to in the Physical Infrastructure and Business Connectivity market review final statement (28 June 2019) is listed in Section 6.1.3 of the Openreach price list. The information cross references to the 'Plan and Build'section of the Openreach price list (Section 2.1) which sets out the various options that customers can choose from to locate their Points of Presence (PoP) in an Openreach exchange:

Further related information is available at:

PIA Database Access - is provided as an integral part of the PIA product and is not listed or charged for as a separate service in the price list. Please see the PIA Product Description at:

Exchange Access - Cablelink

Cablelink (a separate product to PIA) enables us to 'pull-in' your cable from our physical infrastructure to your PoP in the exchange. More information is available on the k - Cablelink website

PIA Reference Offer

In line with Ofcom's 'Wholesale Local Access Market Review' final statement published on 28 March 2018, Openreach is required to publish a final reference offer for its Physical Infrastructure Access(PIA) product by 1st April 2019.This can be found at:

Information downloads

Visit the Customer Information Zone for CP briefings, industry events, fact sheets, videos, case studies and other resources relating to our products, services and solutions.